Reviews for Shopify Marketplace Connect

I had a wondeful experiemce with Russ

I am new to Shopify, and they made it so clear and easy--teaching me how to connect my Etsy store! Very polite and helpful customer support. I appreciated their patience with me!

Just a solid bunch of people. Always patient with me and help me get what I needed getting.

The Etsy integration has a lot of problems. I edited things directly on Etsy because there are many properties that can't be changed in the app. However, when it syncs, it just replaces everything I changed. If it was only a few changes overwritten, I could manage, but it's over half a dozen.

Since transitioning from Codisto to Marketplace Connect, we've encountered several issues with core functionality, including the inability to use HTML in descriptions, position photos, or fix variation pricing. This caused significant disruption, requiring 48 hours of downtime and 2 days to manually fix listing errors. While we appreciate the support team's acknowledgement of the issue, a faster resolution is crucial. We recommend prioritizing fixing these core functionalities and consider integrating with other listing management tools until stability improves. We hope Marketplace Connect can regain its potential as a valuable tool for eBay sellers

UPDATE: 12/11/2023 - This app continues to get worse. At any given point, items will just stop syncing to ebay completely. Tile, pricing and inventory updates sometimes do not sync at all. As of now, we have had to reach out to customer support 6 or 7 days in a row for almost the same issues every time. Every time we reach out they say the same thing "we see the issue and it is fixed now". Then it works for a few hours, then stops working correctly again. I apparently have an open case that was escalated but there have been no updates. Yes, customer support chat is fast to reply, but when it doesn't result in the app being fixed, it hardly matters. We plant to compile our conversations and experience and submit a case to Shopify soon. We have lost money and a ton of time by using this app and we just want it to work. Again, I'll update this review if they ever get the app working correctly. For future users, note that this app is not ready for production if you have a large store with a lot of products. If you are seling a small amount, it should work for you but plan on doing a LOT of manual updates on your products and working with customer service nearly every day when syncing stops working. ORIGINAL REVIEW - I want to love this app, but it's painfully slow when using with ebay. I'll sometimes receive an order on ebay and it takes 40 minutes to an hour (or even more) before it syncs back to my Shopify store. If it's an item that is nearly sold out when this happens, the item sometimes sells out before the sync, causing it to be oversold. I've already had to cancel multiple ebay orders and refund customers due to this delay. Customer support blames ebay, ebay blames the Connect app. All I know is that if you chat with Connect support, they can manually force the sync and the orders magically show up. So if they can do that, then it's clearly something on this end, not on ebay's. There are also many listing fields that cannot be edited in mapping, such as Volume Pricing. Descriptions also do not float over on products, so I had to set a default one to post for all ebay listings. Long story short, this app COULD be great, but the slowness in syncing is causing me to look for alternatives. Or add a "manual sync" on the Orders page so we can force them to sync. Even as we speak, I have two orders on ebay that were pad for over an hour ago that still have not synced to shopify, one is now sold out, so I'll have to cancel and refund. So annoying! I'll update my review if they ever fix this.

I'm new to Shopify and Amazon, so as you can imagine, I have a lot of questions. Their support team helped me understand the linking process to amazon from shopify.

Ik kan deze app zeker aanraden! en een super snelle en lieve support!

Fantastic!

Had some rookie issues coming out of the gate but with supports help they got me on track and back in business. Thank you for the incredible support.

Great support from their live chat and email support. They helped me to fix the issues very quick.

Attention Etsy sellers! We advise you to avoid using this application, especially if you have a large Etsy catalog. It is important to note that this application does not fully integrate your Shopify store into Etsy. If you already have Etsy listings, this application will erase information that is not mapped, which can lead to the suspension of your Etsy store. Unfortunately, there is currently no solution to fix this issue. Therefore, we recommend using an alternative solution to avoid having to manually rebuild all your Etsy listings.

Barely works for Etsy. I can't speak to the other integrations because I only connected Etsy and had a bad experience. If your Etsy listings are exactly the same as your shopify products, this app will sync purchases. However, it will not sync any discounts that the customer applies on Etsy so it makes all analytics on Shopify useless. It also will not sync any personalization data from Etsy. I was able to do some matching using SKU, but it still didn't work great. If you complete the order on Etsy, it will not sync the data to Shopify. I could have made this work were it not for the discounts not being reflected, but after having contacted support several times with no solution, I have given up.

Thank you for your excellent customer service!!!!

Helped me with integrated all my products into eBay. It worked out perfectly and they assisted me with lots of patience and guided me all the way until i completed my needs.

thank you JOY V! great quick helpful support!

easy to work with. Saved me a lot of work

Joy is amazing !

Been using this app since it rolled out ... we moved from the maker of it (Codisto) and have been a user for several years on the same platform. It offers as much granular control as you want on channels or you can automate as much as you want. I've been asking them all kinds of questions lately and they have been wildly responsive. I really appreciate that. thanks!

wonderful customer service Joy has been a great assist and very helpful , took all the time in the world to explain to me everything i needed

The transition was rocky at first but customer support has been very helpful and very patient in any issues being faced. I'm really happy so far with Marketplace Connect.

I have been given either untrue or false information on at least 8-10 occasions by various team members regarding my listings being uploaded to wal-mart.com. It seems that the vast majority of team members here either tell you what you want to hear and are either clueless as to what they are doing or just don't care. I will update this if this changes.

By far the best app for eBay and Amazon integration. Really easy to create and edit listings in bulk and support replies almost instantly.

You know it's funny we get asked to submit these positive reviews to represent the entire company when in reality we deal with individuals. For me, this individual was Jeff Avila who was an amazing help despite not being able to solve all the problems I had BEAUSE THEY WERE OUTSIDE OF HIS CONTROL AND INSTEAD WERE PART OF ANOTHER COMPANY. I emphasize this because it's easy to place blame on the first person we come across, when more often the situation is much more complicated. My problems didn't get fixed, but I do feel much better and much more confident that I'm heading down the correct path with an unrelated platform to get my issues addressed and that's all thanks to Jeff, and the team. Thank you, Jeff!