Reviews for Shopify Marketplace Connect

Helped resolve issues that 2 other agents did not. Did an awesome job. keep it up.

I only used this app for a Walmart.com listing. I'm not sure how it performs for other marketplaces. Here were my issues with Walmart: 1) The listing on Walmart was never the same as the product information on Shopify. I tried multiple times and ways to edit something as basic as the title showing up for the Walmart listing and even after chatting with support multiple times, I was unable to change the Walmart listing title or edit the description completely. The description was pretty much always a bit off 2) Marketplace Connect should see from my Shopify account that I'm shipping all my orders through Amazon MCF. It turns out that Walmart does not allow competitor carriers to be used so Marketplace Connect kept sending Walmart my shipping information and Walmart ignored it. Then they cancelled all my orders after all the products had already been delivered to customers and gave customers their money back. Marketplace Connect should have been able to warn me that the carrier I was using was not compatible with Walmart as Walmart has a list of carriers they can easily compare against.

Rain was amazing. She is probably the only one that has really ever helped me! When I start a chat I am praying that I get her because she walks you through all the steps. She is amazing.

I have tried several eBay collaboration apps, and I think this is the app with the smoothest collaboration. The chat support is responsive and helpful in resolving issues. It was disappointing that bundle products could not be linked, but I rate it highly with high expectations for the future.

Perfect service

Excellent support team around the product. I'm always able to connect with a live agent and get all the questions I have answered with detail. Thanks again!

Hi, Spoke to Carlo, Really knowledgeable and helped me right away and solved the issue i was having. Excellent customer service. Thanks Carlo really appreciate your help!

Support is great! They can always provide the help we ask for.

Support has been great, especially Rain. Integration was seamless and support has allowed us to stay connected to our channels with ease with 100% uptime.

After working with many apps for years on Shopify for marketplaces, I can award this app for the MOST RELAXED ONE ever! For real, you know we have been fufilling the orders from our side on Shopify, then as we are cancelled/suspended due to NOT SHIPPING ORDERS. Thanks to these guys as they say "SLOW API OF WALMART" has not been retrieving our tracking numbers to Walmart, it is really funny when they are the ONLY APP THAT HAS THIS ISSUE! Anyways, I don't recommend this app. It is cheap though with all the marketplaces etc, I wouldn't call the app worst one, but they're not on the brighest side either. UPDATE: After 3 weeks of asking for the fix of the order syncing, they are still telling us their "developers" are working on the problem. They, again, tell us that there is still a complexity of the Walmart API. We've been told that our problem is "high priority", but as we understand from this 3 weeks is not that long a time. Also we asked their log to send Walmart/submit a ticket, because we've been told before the problem is "slow Walmart API", yet this request not answered yet.

Sehr gut erklärt

This app has made the process of importing products to Amazon, Walmart, and eBay a lot easier. The support staff is also very helpful!

Mark is the best customer service rep. He patiently with screenshots explained to me how to fix our Walmart connection. This man needs a raise, pronto!

Vraiment deçu de cette app, pas en francais, interface pas lisible, j'ai mis etsy aucune possibilité d ajouts de tags ( et quand vous connaissez etsy vous savez bien l'importance des tags) et pour les categories pareil rien d'automatisé... Ensuite apres avoir supprimé etsy, je vais sur ebay et la pareil niveau categories l enfer, et le pire le templates qui lui est tout en anglais, surtout sur une boutique francaise la c'est al catastrophe total et impossible de le changer sauf comme dis en chat de payer un web dev qui va mofidier le code, bah voyons... tout ca pour perdre 1 mois de temps je vais cherchez une autre app car la je dis non .... je test meme pas amazon avec jvais me faire bannir lol

5 Star Service from Joy, she was fast and efficient in helping me identify the problems with my listing, and was resolved within a few minutes. highly recommend.

If you are doing eBay or Etsy this app is awesome! As others have said, connecting Amazon is a bear. In a perfect world, and once you get it working it should be just as easy as the other platforms. There are still a lot of bugs they have to work out as the field mappings are a guessing game and huge time sync as it is very slow to communicate with Amazon's API. Overall its still a great app.

Great customer service

Nous utilisons depuis peut cette application, elle fonctionne parfaitement. Service client très réactif. Un grand MERCI

USELESS! Etsy orders are imported with WRONG price for the discount, it just uses a random discount number instead of the actual discount number that was given on Etsy for every order. I've contacted their customer support over a month ago and they keep on ignoring me and say they are working on it. This addon is completely useless if it's importing wrong order prices. FIX THIS ISSUE AND STOP IGNORING ME

There is a learning curve but seems user friendly. Most importantly the customer service is stellar and they will guide you through any issues.

This App is for IMPORTING FROM AMAZON TO SHOPIFY...NOT SENDING FROM SHOPIFY TO AMAZON I WASTED 4 HOURS OF MY LIFE ON THIS. WRITE WHAT THE PRODUCT DOES!

*Update - After using a different app to upload my products I discovered this app does not work with eBay Motors. Or at least not eBay AND eBay motors. Their "solution" is to double your work by creating a new eBay account so you have to manage eBay and eBay motors listings separately.....even though eBay makes no such distinction and there is no login or even a seller dashboard for eBayMotors. This app is pretty useless as it only pushes products in your Shopify store to the marketplace, and not the other way around. It can see the listings and all the information, but it can't do anything useful with it. Two stars, because while it only does half the job, it appears to do that half reasonably well.

Excellent assistance when we experienced an issue.

Fantastic customer support that will go above and beyond the normal expectation of a support team. I highly recommend!