Reviews for Shopify Marketplace Connect

Horrible Experience in transitioning from Codisto to Marketplace Connect. Without ANY warning, the app stops working. Just found out through a random routine check. Support agent only half-reads my messages, gives out wrong information with high confidence which does not fix the issue at all, and promptly goes offline to not be reached again. Overall, not trustworthy.

Thank you so much for all your support Joy and his team AAAAAAA service

BIG SHOUTOUT TO JAE SO PATIENT AND HELPFUL I LOVE THIS APP

thank you rain for your help and patience

We just recently integrated our eBay store into this app. So far their support team has been so helpful and patient with all of our concerns. Their assistance and insights have helped us set up our eBay store account properly. Their chat support is so responsive and accommodating. We are looking forward to smoothly listing all our items soon.

Bin beeindruckt vom superschnellen Suppoert per Chat! Alle bisherigen Probleme konnten auf diese Weise "Just in time" gelöst werden" Ganz toll!

Super helpful- pay raise needed for him.

I had a really bad experience with the customer service of this marketplace connector. If you encounter an issue that's not easy to fix, you'll end up exchanging emails which is a very slow way of troubleshooting. The customer service team should call you and help you solve the problem over the phone. I've been waiting for over a week just to get a basic issue resolved because I have to wait for a response, then perform the task and send an email back to see if it worked. What should have been a 10-minute task is now taking me at least a full day. I was trying to list items on Amazon using this connector but still can't. So, I'm considering scrapping the idea of using this marketplace connector for Amazon listings altogether.

New to shopify and ebay so it took me a minute to get used to it but the great thing is, every time i spoke with customer service they've been great, extremely helpful and patient. Each person i spoke with helped me resolve the challenges i was having. Great team. Especially Mark,

Most of the staff is knowledgeable and easy to comprehend. I had a major issue and it took several days to resolve. I had to reach out multiple times, but we came to a fix.

We use the APP for Amazon. Thought it can be glitchy sometimes, it still saves us tons of time for creating new listings and offers. The support team is extremely helpful. They always promptly respond to my tickets. They all should get a raise in salary!

After 3 or 4 years, maybe it's time for a review! I will start with concerns so that maybe they are addressed. Amazon was fine at first but gradually they removed many products due to image issues and those products I have rarely, if ever, been able to get them back online. I ended up deleting all of the remaining from Amazon at some stage trying something and have had none on Amazon for years. I have tried my darndest every year or so, but Codisto hasn't been able to help me but saying that I should be able to. Out of the miriad of usual errors I think the main one is that the products are already in the catalogue. Next issue is that I'm on a grandfathered plan at $99 per month but now I see that the price cap for the new plans is $99 and there is Etsy as well. I remember being told I'm not allowed to change for some reason. The linking of shopify collections to eBay store categories could be better explained. The main issue is I think it is only creation of the store category and not an actually link for the products. I think they still need to be added to the categories in the bulk editor. The things that take a long long time to occur, such as uploading to Amazon or deleting eBay categories are the ones that are frustrating because you are pretty much doing them one by one using experimentation and then 3 days later you've found out you have to try something else and wait again and it never gets done. Great points are that there is support 24/7 (almost always) and the eBay link is almost flawless. Other things like being able to have a different title and so on. I will be looking in 9 months time to see if the Etsy connection works in Etsy in Australia and if it works as good as the eBay connection. But I do want to get back onto Amazon and it's almost time to try again so please expect tough questioning until it's done with whoever is the most knowledgeable on it. Amazon has no idea so unless there is a specific thing I'm not going to ask them.

Service client réactif et compétent

Great support and a great plugin. It's worth the money and time.

Shopify Marketplace staff are super helpful :)

The support is incredibly good and the product is excellent too

Codisto used to be great. Since the upgrade to Shopify Marketplace we got several issues. One ticket/problem has not been solved for over 2 months right now although it is quite simple. The app ignores capital letters and word separation for custom entries. Unfortunately the support team does not have a solution for this. We really lost patience and trust.

I have so many problems with this app I wouldn't know where to begin. If you are looking to link any amount of high volume to eBay I would not recommend this app. Put simply, it doesn't work. Constant upload issues, and recently products not being able to be uploaded to eBay at all are what made me decide to delete this app and try something new. I tried contacting support multiple times and I was essentially told that no one knew what the issue was and there's no way to fix it. Not a good solution for any business with more than 100 SKUs

Sadly it just didnt work. After connecting my etsy listings to my shopify listings I found all the connected etsy listings deactivated on etsy. I tried several times but each time the listings were deactivated on etsy. And not just once either. Once I'd given up on the app, uninstalled it and relisted my items, 10 minutes later they'd be deactivated again and I'd have to relist again! It took a while and 3 or 4 goes over half an hour before my etsy listings were finally back up again.

The App is initially very confusing> one needs to read the instructions very carefully before start working with it. However, the online chat help is EXREEMLY HELPFUL. I just finished getting help from Von and I am delighted to report that he stayed with me for a long time and addressed every issue we had, and and indeed we had many. I am sure his colleagues are equally supportive as well. In short, it is a very good App once one learns its ins and outs.

Very helpful app and get customer service to help with all fixes.

The app is very clunky. The sync with eBay is on-and-off. When it doesn't work, the app developer / support team has no way of figuring out why it's not working. Sync problems in turn cause other issues on eBay, including bad seller ratings due to inability to fulfil orders as a result of inaccurate listings, and shipping details not updating, leading to negative customer experience.

Once configured app works seamlessly with our 2 eBay accounts. I requested 2 minor modifications, support acted immediately to implement changes. I can highly recommend Marketplace Connect over other apps that I've tried and their support is A+

9 Months trying to get this app to work. It's been hell. 5000 products missing. eBay prices that don't match what I set the app to be. Thousands of images missing. Size & colour options are the wrong way around on many listings, so the colours aren't shown when selected. Customer services, which used to be really good have gone downhill since Shopify acquired it - 16 days trying to get an issue sorted, with reply times of 24-30hrs. It's recently been much quicker to use.... YAY ..... But nothing will actually save ..... spinny wheel of death. It's working okay on Amazon at the mo, but I haven't been able to list anything to eBay for months. Totally exacerbated, and I'm actually paying for this pain!

I find Codisto the best app for syncing Shopify to Amazon. The support is fantastic and app itself reasonably user friendly. Dion