Reviews for Shopify Marketplace Connect

Amazon not so much but good in other areas.

Great customer support and help when needed. above and beyond

Dale is exceptional, he is knowledgable and so very approachable. thanks to him I am all set up with my Shopify / Walmart link, thank you so much for having such a wonderful person on your team. have a blessed, safe, and beautiful day!

Russ has been our life saver. Extremely happy with his help. Tons and Tons of thanks, mate.

DO NOT SWITCH FROM LEGACY CODISTO! It has been nothing but trouble for us for switching to 'new' Marketplace Connect. eBay integration is broken and will not allow you to sync your existing catalogue. I expected better features and support now that Shopify took over Codisto. It is however, downgraded significantly in both areas. The features no longer work. And the support is ridicule as the agents don't seem to have a clue.

Worst customer service. A representitive name Noel lied and tried to gaslight me. We chose to do a price increase on Amazon in order to offset the Amazon fees. The app published the products in the original Shopify price. When I contacted customer service, they said tha the price the app sent was correct. I send them screenshot showing that the price was wrong. He wrote "One thing for sure is that the App sends the information/details to your Amazon Seller Central with the correct Prices. " That was a LIE as the screenshot shows it did not.

Was hopping that now this was part of the Shopify family the app would improve they never mind taking the subscription fees but it’s very slow at loading. It has problems with categories, pictures and barcodes sinking between eBay and shopify. Customer services are quick to answer but have limited knowledge so it then takes many conversations backwards and forwards and we are still waiting for issues to be resolved.

Peachy from Marketplace Connect is a wizard and could help me solve all problems! so happy with with the outcome and help. Would have never done it on my own.

The app works very bad on amazon seller account, service havent solved the problems sync amazon orders. Bad experience and after 1 month I canceled the app.

Awesome man!

ZoneHobbies

2023-12-15

Canada

Amazon works fine. If you try to connect Google market , they let you configure anything an after MANY hours of troubleshoots, youtube video, searching, they told me they do not support. They should just remove it. The agent who answered me just told me : no nothing we can do. Same thing for Walmart Canada.. They do not support. And if you are from Canada, you can not change the fulfillment center , you have to use Walmart US and manage with this. Bad to let people waste time on feature offered but not supported anymore

Works well and they actually have a human there to support any technical challenges which is refreshing (not an automated bot)

User friendly app and excellent customer service!

I had a wondeful experiemce with Russ

I am new to Shopify, and they made it so clear and easy--teaching me how to connect my Etsy store! Very polite and helpful customer support. I appreciated their patience with me!

Since transitioning from Codisto to Marketplace Connect, we've encountered several issues with core functionality, including the inability to use HTML in descriptions, position photos, or fix variation pricing. This caused significant disruption, requiring 48 hours of downtime and 2 days to manually fix listing errors. While we appreciate the support team's acknowledgement of the issue, a faster resolution is crucial. We recommend prioritizing fixing these core functionalities and consider integrating with other listing management tools until stability improves. We hope Marketplace Connect can regain its potential as a valuable tool for eBay sellers

Just a solid bunch of people. Always patient with me and help me get what I needed getting.

The Etsy integration has a lot of problems. I edited things directly on Etsy because there are many properties that can't be changed in the app. However, when it syncs, it just replaces everything I changed. If it was only a few changes overwritten, I could manage, but it's over half a dozen.

UPDATE: 12/11/2023 - This app continues to get worse. At any given point, items will just stop syncing to ebay completely. Tile, pricing and inventory updates sometimes do not sync at all. As of now, we have had to reach out to customer support 6 or 7 days in a row for almost the same issues every time. Every time we reach out they say the same thing "we see the issue and it is fixed now". Then it works for a few hours, then stops working correctly again. I apparently have an open case that was escalated but there have been no updates. Yes, customer support chat is fast to reply, but when it doesn't result in the app being fixed, it hardly matters. We plant to compile our conversations and experience and submit a case to Shopify soon. We have lost money and a ton of time by using this app and we just want it to work. Again, I'll update this review if they ever get the app working correctly. For future users, note that this app is not ready for production if you have a large store with a lot of products. If you are seling a small amount, it should work for you but plan on doing a LOT of manual updates on your products and working with customer service nearly every day when syncing stops working. ORIGINAL REVIEW - I want to love this app, but it's painfully slow when using with ebay. I'll sometimes receive an order on ebay and it takes 40 minutes to an hour (or even more) before it syncs back to my Shopify store. If it's an item that is nearly sold out when this happens, the item sometimes sells out before the sync, causing it to be oversold. I've already had to cancel multiple ebay orders and refund customers due to this delay. Customer support blames ebay, ebay blames the Connect app. All I know is that if you chat with Connect support, they can manually force the sync and the orders magically show up. So if they can do that, then it's clearly something on this end, not on ebay's. There are also many listing fields that cannot be edited in mapping, such as Volume Pricing. Descriptions also do not float over on products, so I had to set a default one to post for all ebay listings. Long story short, this app COULD be great, but the slowness in syncing is causing me to look for alternatives. Or add a "manual sync" on the Orders page so we can force them to sync. Even as we speak, I have two orders on ebay that were pad for over an hour ago that still have not synced to shopify, one is now sold out, so I'll have to cancel and refund. So annoying! I'll update my review if they ever fix this.

I'm new to Shopify and Amazon, so as you can imagine, I have a lot of questions. Their support team helped me understand the linking process to amazon from shopify.

Ik kan deze app zeker aanraden! en een super snelle en lieve support!

Had some rookie issues coming out of the gate but with supports help they got me on track and back in business. Thank you for the incredible support.

Great support from their live chat and email support. They helped me to fix the issues very quick.

Fantastic!

Attention Etsy sellers! We advise you to avoid using this application, especially if you have a large Etsy catalog. It is important to note that this application does not fully integrate your Shopify store into Etsy. If you already have Etsy listings, this application will erase information that is not mapped, which can lead to the suspension of your Etsy store. Unfortunately, there is currently no solution to fix this issue. Therefore, we recommend using an alternative solution to avoid having to manually rebuild all your Etsy listings.