Reviews for Shopify Marketplace Connect

I find the app difficult to use but support is stellar, they help you decipher everything patiently and get it running.

The support team is very patient and would gladly help you out down to every single trouble that you might encounter.

Viele Einstellungen kann man nicht tätigen und werden gar nicht erst angezeigt. Leider absolut unbrauchbar!

Do not install this app if syncing with Etsy. It will deactivate all your synced products and, in the unfortunate case of some poor souls I've found on Reddit, completely delete your products. Additionally, the inventory that is synced with Etsy is the total inventory across all markets, not just the online market, or a market you separate out for Etsy. This app should have been tested thoroughly before sending that email out to customers.

Be patience to guide me complete setting the marketplace connect to ebay at one time, thanks

It is in the process of deleting all my Etsy listing for the second time, and I'm not sure why. Bulk edit is just constantly loading. Not sure what I am doing wrong, but it isn't working for my store. Have to pay to reactivate my listings for the second time now.

Adrian provided great support on an issue!

Just setting up, had a bit to learn. But their support has been epic. They took the time to not only explain to me what I did incorrectly, but also made corrections and showed me the errors. Excellent training and support! Really above and beyond.

the customer service is AMAZING! thank you!

Great experience thank you.

Spent 2 hours on chat to find out why the app dropped my prices on ebay without me making any changes to the settings, consequently I am out of pocket by about 250 euros due to sales taking place at the reduced prices. And they say they cannot see why it happened but it must be beacuse I instructed the app to do it, when I had not even been on the app.

If you want to list your Shopify products on the marketplaces this is the app! Russ was wonderful in helping list my products on eBay. I didn't have a clue. But he was able to go into my store and list my products on the marketplace. It was a breeze. Yes, I approve this app install Today!

Best team here

Been using this app ever since they rolled it out. I was excited when they announced it and was a little hesitant as to how well it worked, but I have to say, I'm very pleased with it, along with the support service! Compared to most things I've encountered; this app has been pretty straight forward in getting everything up and running smoothly. Slight learning curve, but once you figure it out it works well and truly simplifies the seamlessness of having ebay listings of your Shopify store. I've not played around with Amazon or Walmart, or any another connections, but for ebay it works just fine. Pros are many, cons are few. Error messages with listings don't seem to be all that helpful, I've only been able to resolve the issues by just playing around with settings I think it could potentially be or reaching out to their support team which is quick and efficient, the one time I used it. I still haven't figure out how some of the formula mappings work, so in that regard it's a little confusing if you wish to master the automation. Overall though, quite pleased. And I'm sure I'll figure out some of these complexities at some point.

Wir wissen den Support von Adrian sehr zu schätzen. So funktioniert guter Support. Schnelle Kommunikation und immer ein offenes Ohr. Shopify? Ihr habt mit Adrian Hernandez einen unfassbar guten Account Manager! :)

Since Shopify has taken this over, they've destroyed the app and any work you've previously done. I had all of my settings correct and everything was working fine for months without touching it. When Shopify took this over, here's a few things that have happened. - It disconnected from Amazon without notifying me. Meaning that no orders were flowing causing late shipments. I almost lost my Amazon store over this. - All of my settings were changed. So all of my custom titles, descriptions, etc. on Amazon were wiped out and overwritten with what's on Shopify. - My rankings fell out of the sky because of the second bullet point. - The app just stopped working and loading. It's like their API to pull in the information just broke. The developers working on this are destroying people's stores.

Jae and all the support I get from the marketplace connect crew is top-notch. Thanks, folks, for making this so much easier.

Does not import gift messages from other sales channels. This is a huge oversight in the function of this app. Otherwise, it works well and the customer service is responsive. I'd like to continue using it but the gift messages are important.

It's an excellent app for those looking to begin selling products in various online marketplaces. The application is user-friendly, and the standout feature is the exceptional customer service; they respond promptly and consistently provide effective solutions.

EcoFriendlyCrafts

2023-10-23

United States

I have been attempting to use this app for a couple of months now. Everything about it has been great unless you use Etsy. I have emailed the support team dozens of times, just to be told they are aware of the bug and are trying to fix it, or they are passing it on to their support team. The connection to Etsy doesn't import any shipping information. I have no idea what speed a customer chose for shipping or how much they paid until I log into Etsy, and copy/paste that info into Marketplace Connect for our shipping folks. The app randomly resets all of my weights and dims to zero, which means the shipping amount shown to customers on Etsy is often $20-30 more than it should be because Etsy can't calculate it properly. Over 2 months we've lost thousands of dollars in sales because of this glitch. Only our repeat customers will bother to reach out and ask why so that we can explain and refund the shipping overcharge. The rest move on because who in their right mind would pay $30 to ship a $10 skein of yarn? So if you don't use Etsy, you'll love the app. If you rely on Etsy for sales, find another app. This one is a nightmare.

Still learning how to use it but Customer service chat is awesome!

They are very very helpful and knows what they are doing.

Customer support is always quick to reply. Thank you

Dom was absolutely awesome is walking me through what I needed to do. When you have so much to set up on your website and so many apps, sometimes it can feel a bit overwhelming so to have someone who will patiently hold your hand is so important and I really appreciated the great customer service

Dale was incredible with working with me as I just installed the app and I am still in the early stages of familiarizing myself with the platform.