Reviews for Shopify Inbox

using shopify inbox created a great convenince for me it allow me to manage and interact with my customers even when i am faraway from my computer,,it is a great experience and i recommend it to everybody

La uso da poco ma ha già dato grandi risultati. Utilizzarla è semplicissima e la possibilità di avere l'app sul cellulare è comodissimo!

Inbox is simple and free to use. it works as it should. I like that if I am not online it still allows me to connect to potential customers via email.

Great integration and great experience so far (I'm using it only for 24 hours right now). Very happy

It is a nice app and I am happy and thankful to use it. The minimum one hundred words for a review would be the only thing I could say needs improvement.

La App è fatta molto bene ma non è possibile una funzione essenziale: disabilitare la visualizzazione e nascondere il modulo pre-chat dove vengono richiesti il nome, cognome ed email del visitatore.

Awesome app. I love it and will recommend to my friends. Thank you shopify for this amazing app. Goooooood!

Amazing, using it for months now, it's a great alternative to tawk.to where we can combine all of our platforms into just one

Works well makes it easy to communicate with our customers. The integration seems to be very clean

love it, would much like to have Salesforce integration!, very user friendly and helpful. Sure it´ll improve with time

Great but EVERY DAY I have Nigerian scammers chatting with our team through the app and no way to stop them and more scammers than customers. You've got to do something about this annoying distraction or I'm switching!!

[ Update: Rating this app from 3 to 4 stars. The Shopify Inbox team actually listened to my feedback, enabled customers to upload images, and fixed the integration page on their app. Thanks for that. However, I discovered a few more issues: 1. I integrated Shopify Inbox with Instagram, and when a customer chats from Instagram, it doesn’t show the customer’s name or username but instead shows, "Shop Visitor xxx." So we would need to go back to Instagram to check on the customer’s name or username, which is a hassle. It would be fantastic if you could display the customer's name or username, similar to how Facebook Messenger does. 2. I like the fact that this chat is visible on the checkout page as a button under the Total line, and when the chat button is clicked, the chat box is opened, but the color no longer corresponds to the theme’s chosen color. It appears to be black. It would also be great if this was fixed to correspond to the chosen color. ] __ [ Switched from tawkto for ease of sharing products directly from the chat itself and so that customers could track their orders directly from the chat. However, it would be better if customers are able to share images instead of having it sent through other means especially if they receive wrong or damaged goods or if they’re having issues on the website where they would need to share screenshots etc. Not having this feature would create additional hassle to the customer to email or WhatsApp us the issue. Also, there is a bug when the customer gets disconnected while chatting and when the customer resumes the chat, Shopify Inbox still marks them as ‘Customer is offline. Your reply will be emailed.’ Another bug is that the integrations are not working. The integrations page is just blank when clicked. Nothing happens. Will update this review if the customer upload image feature is introduced and if the bugs are fixed. ]

this app is great. Should be able to switch between two different stores would be great! We have three stores. I hate signing out to check other store messages.

Customer started a convo with questions on how, when, etc to use product. After a couple of exchanges, a sale resulted. Perfect!

Easy to use, easy to integrate, easy to track messages in and out by assignment to staff. Thanks for making life simple Shopify

I was using another chat app - i switch to Shopify - I like it - I use it on my mobile - very simple & effective way to communicate with customers

I like this app because it collects my messages and I can respond to them when I check on my store everyday. I don't want to be tied down to an open chat room everyday in the hopes that someone will want to chat. I have my cell phone number on the website, and if a customer is determined to talk, they can call me. I have used this app to have several long conversations with individuals who wanted me to hire them to fix my website. I have a team working on it and I hope it will be fixed this week.

Estou aprendendo suas funcionalidades e achando muito bom. Estou usando o computador procurando interagir com celular para dar respostas instantâneas. Obrigado.

Helpful to get instant access to customers via the phone app if I am away from my desk. Helps close sales more quickly. A+

Its been super helpful and has increased sales being able to respond directly to customer questions. I would recommend.

I like it, but somehow I'm getting all my instagram messages on here and it's kind of a pain because most of them are not customers.

I used this app to help me do customer support. Thanks for the support as my works easier than before.

Very comfortably !!!Added photo files direct communication with the client. Communication performance indicator. All of this helps a lot.

Allows for more efficient communication with customers on various platforms. Convenient to have everything in one place.

Basic inbox - writing this review so it stops asking me to write a review for the app. I need 100 characters