Reviews for Shopify Inbox

J. Brooks Boutique

2022-11-07

United States

It's a great point of contact BUT it would be AMAZINGLY HELPFUL if there was a SEARCH feature so we can easily search for chats via customer name and keywords.

I used this app to manage FAQ's from my customers and its been a huge help! It helps reduce the amount of normal questions and filters me to focus on the ones that need attention.

Love Shopify Inbox... it's a great way to stay connected to my customers by being able t quickly reply to messages, suggest products and issue special discunts.

This app is really helpful and convenient! I can be out and about and receive messages and can answer right then and there.

Riesco a farmi raggiungere da diversi clienti prima dell'acquisto o post acquisto per fornire assistenza o invitarli a completare l'ordine.

Ive used this app to communicate with Fiverr people so far because the 1st Fiverr contact was a fraud. Someone else from Fiverr saw it and gave me a heads up. In that regard, I find it the encumbrance of Shopify to pressure their outsources to behave in a professional manner to avoid SHOPIFY customers being scammed.

Goede app, jammer dat je per shop moet in/uitloggen. Zeer handig dat je kan zien van welke pagina de klant een bericht stuurt.

Really works just like it should. Easy to respond, customizable, and obviously perfectly integrated into Shopify.

Email notifications for every damn message sent! What a pain in the rear. HOW DO I SHUT THIS CRAP OFF?

after all is said and done this app can be frustrating and sometimes confusing. But the positive side is of course the following the platform has globally .

This is WAY better than I thought it would be; it's on par with a full-feature chat app for what it does--the chat is great, and the limited feature set is also very helpful. Unlike paid chat apps, though, this does not tie in with a knowledge base or create tickets. But I don't use those much, so this is working great for me. One thing--I don't have any shipping, so I wish I could rephrase the option to 'track my order'.

I have carefully READ and UNDERSTOOD the instructions. Your assignment is in my major field of study. I will deliver an excellent paper, well researched with coherent flow of paragraphs and free from grammatical errors. Academic honesty is my drive, therefore, I guarantee a PLAGIARISM FREE assignment. Thank you.

Very disappointing: I installed this app after Shopify notified me that they no longer supported my previous (shopify supported) app for chats. But this app only functions in one language, hopeless for all those gazillions of websites that are multi-language. My translation app (previously recommended by Shopify) cannot intervene as Shopify Inbox is a widget that seems to be loaded onto the page via an iFrame, meaning that the content is stored somewhere else and just loaded in. Sadly, Langify cannot access this type of content. Shopify's answer is to recommend 6 other translations apps. Perhaps they'd like to pay for someone to do the back office work necessary to load up all the translations again!

The Dapper Tie

2022-11-02

United States

This tool has definitely increased conversation between our shop and potential and existing customers. Thanks.

I see what I like, it provides me what I need. It does a good job at integrating messages from different platforms in once place.

ottima, davvero ottima! mi aiuta tantissimo a parlare con i miei clienti. La ritengo un ottima opportunità!

amazing app and great features. keep it up shopify! I would definitely recommend this app to all shopify store owners

A quick way for customers to contact us and ask questions about the availability of products or about products we sell. Had some recent problems with Nigerian cons sending me multiple chat requests to my inbox. I blocked them on my end, but wonder if there is more that Shopify can do to stop these scam artists.

I like how this app can incorporate with my instagram complicated message service. Now I don't miss any messages. Super!!

The Paperhood

2022-10-31

Canada

The immediacy for the customer is helpful, even if they receive an email reply later. It's also useful to be able to provide instant answer for the most common couple of questions. It has definitely helped us engage, keep and convert customers and inquiries into sales.

This is a great feature. I love the fact that I was able to directly reply to customers emails. I hope this resume helps a lot of you guys.

Integrates perfectly and great use for multi channel integrations. One of the best i've used in the market . Doesn't conflict with other plugins.

Nice app! I have just started my first ever side hustle, so I'm kinda newbie in this type of thing, still this app provides me with everything I might yet imagine :)))

It is very useful to us to create relationships between business and customers, it is very easy to use it.

Works great. It would be nice if there was a search function to easily search through existing and old messages.