Reviews for Shopify Inbox

I liked this app to communicate with customers on my store. I did miss one contact, they left a message but I was not notified by email at all. I only saw it weeks later when I was logged in. I've since set my phone not to put this app to sleep so that might help. Otherwise its seems to work well.

Sehr gute App. Wir sind sehr zufrieden, es ist eine gute Möglichkeit mit Kunden in Kontakt zu kommen.

Adding the chat feature to my site resulted in an immediate increase in sales! I think it adds a lot to the trust factor for customers when visiting a site they've never heard of before

Parfait, l'interface sur téléphone et ordinateur est très bien pensée. Il ne manque plus qu'une app pour ordinateur !

I used this app to help with communication with my customers. Its a very great app to use for great communication.

it's really amazing to have this resource. we are so grateful. thank you shopify for all that you do.

We used this app and its so clear and best design UI for communication. This is really helpful and specially when you share product link in your replies. thank you shopify and team,

SHOPIFY INBOX IS GREAT APP TO CHAT WITH CUSTOMERS. ALL MY CUSTOMERS ARE ABLE TO TALK TO ME LIVE AND MORE SALES IS GOOD.

gooood..............................................................................................

Sencillo y ligero, la función de autorrespuestas es fantástica y libera mucho de trabajo innecesario

If you can have a mobile version of chat software, it will be more convenient to reply to customer information in a timely manner

Good for keeping in contact with customers. I am new using it, is my first time testing it. Hope customers will like it.

This app is not elegant. Would require you keep someone on staff 24/7. You lose the option to be able send necessary items like return shipping labels, because PDF is not a valid attachment. Prospects ask anything that pop's in their head. AND , I receive a notice of request in my email but can't respond without going into an app. Does not work on my phone, because I don't access full shopify on my phone when I'm out of the office. NOR do I want to be available 24/7 !

EDIT: Ever sense I left this review I have been getting tons of spam messages on Inbox and through the contact email on my website. Never a spam message until I left this review! Works great. The only complaint would be the notifications on Mac with Safari. They usually don't come through. Please add the ability to search old messages.

otimo perfeito amei o app...............................................................................................................................................

This app really helps with customer service however there are a few glitches. In the open category for messages there should be a blue indicator if i still have new unopened messages there. Also a button that could reorder the messages so we can go through the ones on the weekends first. Every time we would scroll to a message for example on a Saturday when our offices are closed and reply to it, it will reset the whole inbox and I'd have to scroll all the way to the bottom again. Also an autocomplete for quick message replies like instagram has would also be kinda cool. Or the option to toggle that feature. These are just a few UI adjustments that i think could make this Shopify Inbox Feature even more spectacular.

Easy to navigate and use. I like the way it shows the customer's cart amount while the customer is typing the message.

its awesome, i love it. Its really easy to use and I like how i can see if my clients are online. Its so fast too

Great app that allows us to provide instant customer service to our clients. The integration with Shopify and the ability to see where the customers are coming from (web page) as well as whether or not they placed an order is great. One feature that we would love to see is the ability to see the customer's cart and potentially edit it before the customer placed an order.

Great app to convert visitors to customers. Great app and Highly recommending to others, You will not regret it

This allows me to help customers in real time and keep people from leaving the site because they have a question about our products. It also allows me to see themes and better work my website to help make information more clear for my customers.

Shopify should have increased this a long time ago! Game changer for our business. Customers feel comfortable using it. They also get email replies so they don't have to hang around. All previous order information is available to.

Robin Ruth

2022-11-24

Germany

This is the BEST APP that shopify have ever built and works without any issue. If it also has live typing insights and the pages that the website user have visited, this would be an even more great app. Please try to bring those two features, most importantly the feature to view what pages the viewer visited!!

I've used it. All I get are marketers trying to sale me their services. If there was a way to block those then this app would be great.

I can't reconnect back to Instagram and messenger. It says business manager error, also I have changed the business manager and I see the same issue and also get back the Apple Business Chat.