Reviews for Shopify Inbox

It is a very good app, very easy to use, smooth communication with customers and friendly interface~~

If you haven't added a live chat option this is great... The Inbox app from Shopify is excellent, it features: - Quick replies for pre made replies - Add product links to the chat - Assign chat to staff - You can send photos - There is a dedicated mobile app for ios and andriod. but it's not perfect: here's a list of features I wish it had: - Option for Private chat - Email the chat transcripts - Video calling options Also, on occasions it can be a little slow on the notifications. Also sometimes store collaborators get notified of chats... these issue to one side. I really love the live chat though and so far it has added value to our shopify store.

How come none of the 1 star reviews are pin-pointing the worse part about this app? The app creates customer profiles on its own, so when the customer goes to create an account, it says "this email is already in use". But the email has no password and information so its rendered useless and has to be deleted by an admin before the customer can create their account. Who knows how many customers we have lost due to this. UPDATE: I see your response but it does not make sense. Please try to understand that a customer cannot access their account page if they do not have a profile to go to. So how does a customer update their password when a password was never created? We have contacted Shopify support and escalated the case and are still not clear how this is effecting our customers. Based on your reply, you assume the customers have an account page once they start a conversation. But they do not. They start a conversation and a customer profile is created with no password and no access. The customer, from what i can see, cannot update anything without our help now.

Very good app. It works great it has lot a features like auto replies and questions also product display directly in chat definitely recommend.

It is used very well, which increases the chance of ordering and provides timely service to customers.

Easy to use on the Go cause of the app. But App doesnt allow to switch between more than one stores on the go

Reliable & consistent. Limited in 'options' and controls, but it gets the job done and is presentable. Suggestions for future updates: - settings to send only a single notification when a customer starts a conversation. Being flooded with 10+ emails in 2 minutes is a definite turn off from this app! - customization of e-mail reply to customers when they are offline. Current 'default' template is quite unprofessional looking - controls to add/make particular information, such as a phone number, mandatory when starting the conversation.

Can't manage how to start a chat without giving all info related client name and email. Many propects are just quit our website because of that Any solution?

Excellent, lots of great features built right in and free. What's not to love? We moved away from Tidio and am glad so far.

I love this app! It makes it convenient and easy to respond to my customers in a timely manner. Resulting in sales.

This app is excellent and i will be recommending it to my fellow entrepreneurs. It is quick to install, easy to manage and makes communicating with my customers a charm.

Shopify Inbox ist ein wichtiger Teil unseres Onlineshops weil es uns ermöglicht, direkt mit unseren Kunden zu kommunizieren und sie beraten zu können. Einfach in der Installation und noch einfacher im täglichen Gebrauch.

L'app funziona benissimo, sarebbe utile che si potesse eseguire lo switch da un negozio all'altra per chi come noi hanno più negozi shopify.

It's so easy and saves a lot of time. It's way better than it seemed at first and Imglad I tried it.

Looks easy to set up and use but from client perspective the chat icon bugs everytime they try to initiate a chat. When they clic on the icon, it desepears and the website freeze completetly. It is so bad for client experience. How to avoid that? So for now i had to disable it.

Uso la aplicación para ver quien se ha dirigido a nosotros a través del chat y echo de menos que me avise directamente cada vez que ocurra. Gracias A fecha de 13-02-2023 Estoy satisfecho porque recibo avisos de las interacciones en mi tienda Inbox. Gracias.... Modifico la puntuación

Sympa, intéractif et rapide. Pour l'instant je ne suis pas déçu de l'application. sUR DU LONG TERME JE METTRAIS UN NOUVEL AVIS

This is really a great app! Helps you with Facebook Messages and also other channels. I think this is one of those must have apps.

This is a great app. It enables you to connect with prospective customers and assist them with purchases or assist with customer service issues efficiently.

Work quite well. Have not experienced any issues. Love the fact I can also see all the messages coming in from Facebook and Instagram through Meta Business (fb business). Also love the ability to put messages in certain categories. Really like this app!

Une application excellente ! Comment a-t-on pu faire sans. Elle s'intègre et fonctionne parfaitement. Je recommande à 100%

very cool App! really great!. Would it be possible, if a customer chats with you, to see on which page he/she ist?

very cool App! really great!. Would it be possible, if a customer chats with you, to see on which page he/she ist?

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Nutrition Education Store

2023-02-03

United States

Great app - so functional and so good for my store and built in to shopify- have been using it for a few weeks now - cannot imagine life without it.