Reviews for Shopify Inbox

Best App ever in shopify so far to add to your store!

I recently tried using Shopify Inbox, but unfortunately, my experience with the app was terrible. The app has potential to be useful for managing customer messages, but the frequent spam messages from Nigeria made it nearly impossible to use effectively. I reached out to tech support multiple times for a resolution, but was disappointed to learn that there was no solution available. The only options I was given were to uninstall the app, block the spam messages, or go to another website that's not on Shopify. In addition to the spam messages, I also noticed that the app significantly slowed down my website, which further impacted my customer experience. Overall, I cannot recommend using Shopify Inbox due to these issues. Until these problems are addressed, I would advise anyone to steer clear of this app.

Exceptional Customer Service Experience with Shopify Inbox - 5 Stars! ⭐⭐⭐⭐⭐. I recently started using the Shopify Inbox app, and I must say that I am thoroughly impressed with its capabilities. Although I haven't made any sales yet, I have had the opportunity to provide top-notch customer service by promptly responding to user inquiries, even from my mobile device. The app is user-friendly, making it easy to manage customer interactions and stay connected with my audience. It has allowed me to enhance the overall shopping experience for my potential customers, which I believe is crucial for any online store's success. I am confident that this app will contribute significantly to my store's growth and reputation, thanks to its seamless integration and convenience. I wholeheartedly give Shopify Inbox a well-deserved 5-star rating and highly recommend it to other Shopify store owners looking to elevate their customer service game.

Good live chat app. I prefer Shopify inbox to the rest of similar live chat apps across the Shopify app store.

I've seen a HUGE reduction in the number of customer chats since installing this app. It's because Shopify inbox FORCES the customer to enter their name and email address. This will turn off the majority of browsing customers who may just need a little advice to convert. VERY disappointing.

Below average rating. This app do not support customer chat without insert their first name last name and email. There is no option to turn off. which is not convenient for them when their just want instant message. First Reply can not insert link. That means when off hour, customer may not contact us through whatsapp. But its official i believe it works faster than competitor apps. So much spam from Egypt and Nigera. I choose to render whatsapp as Customer Service.

good one specially it is free for the very new business, I like it and I advise every one to download it

VAPEVO

2023-03-25

France

Good free chat. The only problem is that it doesn't support multilanguage translation. We have to choose a main language to display for all customers. Bad for international ecommerce.

So far so good on installing the app, was nice and easy. I would like the option to change it from saying 'Chat with us' to 'Chat with me' - I, like many am a one person business and would like it to be more personal by saying me rather than us. **Edit - since writing this review I'm inundated with people trying to sell services. If you're a web developer or selling services of any kind please don't use this as a way to contact me, your messages will be blocked.

Very smooth and nice chat. It shows a lot of information about the message sender on the right hand side, which is amazing. This includes whether the customer has products in their cart. Awesome! I love it!

WORKS GREAT FOR ME RECOMMEND TO ANYONE EASY TO USE AND VERY HELPFUL FOR A FREE APP WORKS VERY VERY GREAT YOU GO GET IT

This app is really easy to use. Many useful features. I really enjoy this app and would recomend it for sure.

Usei poucas vezes para conversas com clientes, mas o aplicativo tem atendido até o momento as minhas necessidades.

MANIMAL

2023-03-20

United States

It blocks the whole page and does not let the visitor exit. If they reload the page, it loads back up. This is a horrible experience.

I am using it for last one year and i found it Excellent App with user friendly interface and amazing its 100% FREE. Highly recommended.

Insane app, no joke, if you're a newbie in the domain, it's an insane tool, thank you Shopify. Really easy to use.

Best chat App ever! i really like the fact that all the client info are connect to the app.It make the experience very good and optimize your time when your are assisting a client since you already have all the details. Love it

App is functional, but is very limited in appearance. Don't make the chat function pop up in a massive box every time someone visits the store. It should be a small icon that expands. Also, add the ability to collapse the space where the instant answer questions go when I do not want to use them. I uninstalled and will check again in the future.

Muy practica para conversaciones con los clientes, tiene herramientas para hacerles llegar más fácil los productos a los clientes.

Très efficace pour chater avec ses clients, dommage que le client ne recois pas le message pour email avec notre adresse email professionnelle

Certainly does the job for a free app. Multiple staff members can respond which is a great feature. The only thing is we get double emails as one goes to the primary shop email and the second for all staff.

very good Really it's very cool It works around the clock and the support is very generous. Thank you, Shopify

Necesito modificar el idioma de la app de español a ingles, como puedo hacer? Ya que mi tienda tiene como objetivo el mercado estadounidence. Gracias

This app works well if you have only one store. If you have multiple stores, this app is unusable. My one-star review is based on the fact that requests for this app to function with multiple stores were submitted over 2 years ago and the Shopify dev team has ignored the requests completely. Very typical of Shopify. Tidio, on the other hand, has this functionality working seamlessly. So, if there is anyone who would like to have one chat channel for multiple stores, Tidio is the way to go.

OMG I wish we had had this a year ago when starting Ive no idea why this is an app and not standard for all shopify stores. Ive been after a thing where i can log in check mail and orders all in once place. I hate going to my emails to read what customers want via a contact form thats linked to the email account. I've found it much better than shifting through hundreds of emails where customers who want things are mixed up with sales emails.