Reviews for Shopify Inbox

Title: Seamless Customer Connection Made Easy with Shopify Inbox! Rating: ⭐⭐⭐⭐⭐ (5/5) As a business owner, connecting with our customers has always been a top priority. We've tried various tools and platforms, but none have come close to the efficiency and effectiveness of Shopify Inbox. This app is an absolute game-changer when it comes to communicating with our customers, and it has significantly improved our overall customer experience. Here's why we highly recommend Shopify Inbox: 1. Centralized Communication: Shopify Inbox brings all customer interactions under one roof. From emails to chat messages and social media inquiries, everything is organized in a simple and intuitive dashboard. No more juggling between different platforms to reply to customers. 2. Real-time Messaging: The app's live chat feature allows us to respond to customer queries instantly. Customers love the quick response times, and it has undoubtedly boosted our reputation for excellent customer service. 3. Mobile Accessibility: Running a business often means being on the go. The Shopify Inbox mobile app enables us to stay connected with customers, answer questions, and manage orders even when we're away from our desks. It's incredibly convenient! 4. Automated Responses: With the help of customizable autoresponders, we can handle common queries effortlessly. Whether it's a shipping update or a simple thank-you message, Shopify Inbox takes care of it, saving us valuable time. 5. Order Tracking: Keeping customers informed about their orders is crucial for satisfaction. Shopify Inbox allows us to send tracking updates directly to customers, reducing the number of "Where is my order?" inquiries. 6. Personalization: The app also allows us to view customer profiles and order history. This data helps us personalize our responses and offer tailored recommendations, making customers feel valued and understood. 7. Tagging and Categorization: Managing a growing customer base can be overwhelming, but Shopify Inbox's tagging and categorization features simplify the process. We can sort conversations based on priority, order status, or any other criteria we choose. 8. Integration with Shopify: As expected from a Shopify app, Shopify Inbox seamlessly integrates with our store, making it a natural extension of our workflow. There's no need for a steep learning curve; we were up and running in no time. In conclusion, Shopify Inbox has revolutionized the way we connect with our customers. It has not only streamlined our communication but also helped us build stronger relationships with our clientele. The convenience, automation, and personalization options are worth every penny. If you're looking for a tool to elevate your customer service game, we wholeheartedly recommend Shopify Inbox. It's an invaluable asset for any business wanting to create an exceptional customer experience.

Its great for its price - thats the key thing here :) Simple, nice features and it works. Haven't got into it deeply but it does seem to have nice features like assignment of messages to others in the business.

Very good!!! The new experience for our store. Very good! Exelent. Perfect for now! Esta muy buena la app

makes it easier to communicate, and perfect to direct emails to customers when not online kjwuhrughghhu

great app, looks like people want use the online chat more and take a good experience with the customer

Looking great idefinetly reccomend this app. You can easily interact with your potential customers..

love the simplicity of the app. Interface and interconnectivity are extremely good. and this helps me a lot.

Good app, they should integrate the translation if someone change language of the store but overall is good

Honestly, its a great app. I've tested a few and this one seems the best in terms of functionality, reliability, easy of use, mobile access.... We uninstalled after the meaningly update to button design and PLACEMENT. The new design options are childish and since we cannot adjust distance from corners, we have had to set up other buttons based off where this button lands.. The update not only changed the design but also the placement, now all out buttons are out of wack. Its too much work to go in, every time the developer decided to change thing up, and adjust the other buttons. Also in response to the review where "The app creates customer profiles on its own, so when the customer goes to create an account, it says "this email is already in use".". The developer response is spot on! The customer can click "forgot password", on the login page, to initiate the process of resetting or creating a password

very good and helpfull and thank you very much for this app so i can splite the spame fro the other customer

Love it! Shopify Inbox makes it incredibly easy for customers to reach out and ask questions. Having it completely integrated with the Shopify backend makes it completely seamless.

Prospectors Dream

2023-07-21

United States

Could you please AI auto bot out all the mean & complaining customers & send them a bag of skittle maybe? (HUMOR)

App works perfectly as described, I've gotten a lot of helpful comment's from many different people through Inbox!

Never had any issues with this app at all. Does exactly what it is supposed to, and is easy to use. I haven't had any complaints from customers trying to chat either.

Great opportunity to receive quick and honest feedback. I have had only a few questions come through so far, but I am grateful it allows me the chance to respond to any outstanding questions and/or concerns.

Having a direct connection with your customers and effectively addressing their problems can lead to positive changes and satisfaction for your customers.

Amazing platform for owners to get in contact also for others to email on suggestions. This also allows us as shopify store owners to gain access to people browsing our adds on the social media platforms we post on. My only suggestion is that shopfiy open a portal so that one may search other store owners and link up with them to conduct business.

Really good, it's reduced our email enquiries and increased sales. Would love to see more automations in the app

was very good. I can speak with my clients every day, every hours. It is a good and useful application.

Shopify Inbox has served us very well over the years, however I would like to disable the recently introduced CATCHPA on the Inbox Chat. I do not believe this feature is serving us well. It reduces considerably the number of opportunistic chats that are taking place. Our potential customers do not want to jump through hoops to chat with us. Just add this option to the settings. In the meantime I am tempted to look for something else to replace Inbox.

It looks good, however, can't figre out how to configure answers to FAQ, that should be a simple feature. If I can't do that I will have to uninstall as there will be a lot of messages that are only a waste of time to answer.

Just enabled chat 2 hours ago and have already received 8 spam messages. What can we do to block these spammers?

Now that Facebook and Instagram are no longer integrated, we need to look for another app. This app had potential, but now sadly is slightly better than useless

awesome tool to use for website chat.

Je n'ai que de la publicité de développeurs des US, Ouganda ...etc C'est désagréable et ca ne peut pas se parametrer. Donc j'arrête