Reviews for Shiprocket: eCommerce Shipping

FANTASTIC APP, NIRVIKAR MY ACCOUNT MANAGER'S SUPPORT WAS PHENOMENAL, SUPPORTIVE STAFF, AND REALLY EASY TO USE DASHBOARD, TALK ABOUT SHIPPING PERFORMANCE, I WOULD SAY CLASS APART, ESPECIALLY 2 AND 3 DAY COD REMITTANCE IS AN ICING ON THE CAKE SHIPROCKET KILLS OTHER AGGREGATORS RIGHT AWAY, NO DOUBT

shiprocket is a great app for e-commerce and nirvikar is very helpfull, You all try once and you will love it

I am using this app for last one month and the service is really very good in the market. I am satisfied with customer support as well. Recommended.

Worst. It's a scam. More than 60% of my orders are fake attempts. Even after providing call records with the customers, they didn't offer any solution. The worst is, RTO product is roaming all over India but not reaching the right destination. When I talk to support, they raise a ticket, assure me of quick help and then close the ticket in under 24-hrs. It's a scam. Stay away if you don't want to suffer loss in your business due to some shitty delivery company like shiprocket. I am taking legal actions, will sue them to court for sure.

The app is very convenient and also Sarika helps us if we face any difficulty. Also, the panel is easy to use.

The Weight Discrepancy is unjust. They are holding our Wallet Money. Our 90 Percent of the Products are 100 to 150 grams. but they are charging it for 1 Kg. A small DC fan used for induction cooker we are selling it for 95 Rupees. It weight is 100 grams. But they charged us Rs. 455. And when we raised dispute they are saying that the Courier Rejected your Claim. Very Very Unjust. Dictatorship. if the Courier Charges is comes around Rs. 40000 per Month. The Discrepancy is coming around Rs. 20000 per Month. Very Very Worst in terms of Weight Discrepancy.

I used this app to help me ship my products to customers, they combine all major couriers to one panel, we that we can ship our products to PAN India, also support is very good. overall service is good enough to run e-commerce business smoothly

Out of many apps available, Shiprocket is the best solution for all the logistic needs. Its Courier Recommendation Engine(CORE) is really wonderful as it helps you select the best courier partner based on ratings, pricing and performance. This is really wonderful feature. In addition, Shiprocket team is also very supportive and resolves your queries in no time.

Overall I would like to give shiprocket 3 stars. The reason is there user interface is not that good. Also, there are many things they need to work on. I gave 1 extra star for my account manager Aman Grover. He has been very helpful and patiently explaining everything to us. I will update my review if shiprocket improve there user interface. Otherwsie I am satisfied with overall performance.

they hvae tacken 52$ subscription fee from me , and says my account is not connected with shopify ,, and ask me to pay 52 $ more worst app . better to use local delivery

Shiprocket is the best and easy platform for eCommerce entrepreneurs but they have to fire some people from the support team. I'm very disappointed with the support system. They disconnected my call 3 times.

Ship rocket is the best shipping tool for any eCommerce player, easy shipping mythology, 5 + stars. Account manager Sarika Dixit is having deep knowledge in this sector, very co operative, helpful. imagine experience with shiprocket, Such type of tool should be recommended always.

I wish the review section had the option to attach screenshots. I've been using this for 2 years now without a choice because of the one and only useful feature which is order syncing with shopify. None of the support tickets for the last 2 years have been resolved. They have a really irritating automated reply which will be sent and that'll be the only mail you'll receive from thier support team. All and when i say ALL i mean 100% of the orders that weren't delivered will have a POD report saying customers refused to collect the order when the same customer will be calling up your office and yelling at you that they haven't received the package. Next horrible thing : WEIGHT DESCRIPENCIES. I fulfil a minimum of 50 orders per day. I possibly cant take a photo of all the package one by one on a weighing scale and a photo consisting of dimensions before shipping it out but shiprocket has the audacity to charge you extra for all the shipments and reject your claims that you have been overcharged. Infact if you have a photo of one shipment they'll give you refund occasionally for only that shipment even if another order has the exact same item. ie. Shipping charge shown on panel : Rs.75, Shipment charge after weight discrepency : Rs.150, Initial price for 50 shipments per day : Rs.3750, Final Price you pay : Rs.7500). In my opinion Not worth it at all. If any app developer is seeing this. If you can provide just a little more trustworthy product, Please let me know. Even if there's a slightest chance to stop using shiprocket, I WILL! Please don't download this app. I'm saving you 1000s of dollars and your mental health which in my opinion is simply invaluable to lose for a few bucks! Hope this helps. Thank you.

Thank You so much ayusi mam for providing such an amazing experience. Shiprocket is an amaing courier aggregator app

Waste of money Pathetic Customer Service. don't take any Paid Plans no customer support Don't use Shiprocket if you want hassle free Business. i am facing lots of problem

Could not have found a worst app. Worst customer service!! Had so many issues with pick up and then customer service did not help at all - first noone available and if you find someone to talk to they cant help. Wasted so much money with this app

Been using Shiprocket for over 2 years now amazing service hassle free and grate service. Our account manager MR. Aman Grover is also extremely helpful.

DISASTER...WORST SERVICE...DONT FALL FOR THIS SHIT...... THEY RANDOMLY CANCELLED MORE THAN 10 PREPAID ORDERS WITHOUT INFORMING US. specially "SAHIL SHARMA" one of the WORST KAM manager

DISASTER...WORST SERVICE...DONT FALL FOR THIS SHIT...... THEY RANDOMLY CANCELLED MORE THAN 10 PREPAID ORDERS WITHOUT INFORMING US. specially "Sahil sharma" one of the WORST KAM manager

Now we are shipping all our orders from one panel and giving more time to our business growth. Nice people..

Great app, good support from account manager (Sanchit) . Great app, good support from account manager (Sanchit) .

I had written a positive review when my account manager asked me to, but as soon as I wrote the review, my account manager was changed, and the new one never replies! First it was rajesh and now it is some Sahil guy. Why do you need a account manager you may ask? Because this app is going to suck money out of you with every shipment, and you will regret every minute of your life and wonder why you created processes after relying and trusting Shiprocket. - There are endless issues with this app, DELAY IN DELIVERY, LOST, RETURNS, DELIVERY PEOPLE DONT ATTEMPT and Mark REJECTED. So ofcourse, you need a manager. But what do you do if the manager himself is not helping you! They sent me a weight discrepancy bill of 600 Rs after one month of shipments. How am I supposed to investigate? So I let it go. I got another one, after one week of about 600 again. I let it go again. Then I got RS.3,400 weight discrepancy. Suddenly! Out of nowhere! And then they blocked my account! within one day! They said either pay or im blocking your account. Which means, all my data of one year, I CANNOT ACCESS IT. MY COD MONEY WAS ALSO BLOCKED!! Rs. 10,000 + They send me weight discrepanies after one month but need a reply within 2 days? Its either you accept it or buzz off. Then they send me a bill for six months of advance plan, and said if I dont pay, they will block my account and again, data will not be accessible! How am I supposed to reply to MY customers about their shipments? How do I track the shipments? There are so many orders I directly made from shiprocket! THIS APP IS A SUICIDE. ALL THE GOOD RATINGS ARE FAKE OR BY a FEW NUMBER OF PEOPLE WHO HAVE NOT FACED AN ISSUE YET. Even I had written a 5-star review but now I have changed it within 5 days! I dont care about that 15000 loss because of these shitty people, I have lost my CUSTOMER DATA, which is MY DATA! THEY ARE BLOCKING ME OUT. Why is Shopify even allowing them? This is not mentioned in their terms!

We are connected with shiprocket for more than 2 years now and its been a great journey. As we being a promising brand in delivering the right flavors to our consumers when it comes to Beer, shiprocket has helped us delivering the same thru our merchandise and has brought smiles on customers faces. We look forward for better service and long term relationship. Preeti Shriwastav has managed our account really well and would liike to give her credits for her hard work.

Shiprocket is really good guys! Good customer service as well. Definitely give it a shot guys. Cheers!...