Reviews for Shiprocket: eCommerce Shipping

Pathetic customer service, The RTO rates are skyrocket high and the support team does not respond to the escalations. Frequent bugs and inconsistencies plague the app.

This platform is very easy to use with Shopify. Shiprocket is best app for courier facility they offer you the best price and best courier facility. my account manager Ayushi Gupta is very supportive.

Worst app ever... Very low-quality support. They close the ticket raised without solving the issue. They don't take calls, don't help you in any way to resolve the issue. Always have issues with pickup and weight discrepancies. This app is worst ever.

shitty aggregator! too many fake weight discrepances. install this if you love losing your money! lost a lot of money on this app

one of the best shipping service, thanks Akshay for superb support. easy to integrate, easy to use.

This platform is very easy to use with Shopify. Shiprocket is best app for courier facility they offer you the best price and best courier facility. Sarika is my KAM , doing good job, happy with the services.

This platform is very easy to use with Shopify. They always provide promp support and their customer support is very good. my account manager Mr. Sahil sharma is very supportive. cheers to you guys..!!!

This platform is very easy to use with Shopify. They always provide cod amount on time and their customer support is very good. my account manager is very supportive @ Anupama

Must have application for those doing ecom. Rajesh is doing incredible job for providing quality support.. I hope they can continue doing good work.

Best App for the Ecom industry. No headache of running after every courier company & easy to use platform. I'm very lucky that i got Varun as my POC. He is very helpful and i love the support from his side.

Good work by shiprocket, I recommended to every one who want there product deliver fast and safe also there panel overview is very handly and easy to use for shipping and escalation . Thank you so much for give us a better services and suggestion, i also thank's my KAM sarika for helping us.

Very Useful shipping platform for small businesses. My Account manager Sarika Dixit is very helpful

I am using the shiprocket from my last 3 ventures. Amazing team support specially from my account manager Shantanu Chauhan.

Shiprocket is best app for courier facility. they offer you the best price and best courier facility. they never charged overweighted. Best for COD My Account manager is sanchit sharma...

I used them for a while and they're absolutely Sh*t! Customer support is Non-existent. Ask them a question and they'll reply after 2-3hrs, sometimes longer. It's almost like they're doing us a favour. Their billing, invoicing system are really confusing. It seems like its designed to deliberately confuse and ultimately tire the client into giving up issues of weight, COD, invoicing, etc It should be renamed Shitrocket!

MOST HORRIBLE SHIPPING AGGREGATOR COMPANY. DISASTROUS CUSTOMER SUPPORT. DO NOT TAKE THEIR SHIPROCKET SERVICES . CONSIDER SOME OTHER COMPANY.

After 5 months in the paid plan, this is my genuine review, sorry to say that i was totally disappointed, frustrated with shiprocket services. Trust me you will get blood from your eyes. 1) Pathetic customer service (Chat support- Will reply after 2 hrs each time, Call support - After 15 mins call gets connected, Rude behavior, Will answer only 1 question, for 2nd question they will advise to call back again, Mail support - I can't explain, sorry).Govt customer support like BSNL is far better than this. 2) NDR Issues - We don't know for which reason they will send back the shipments back to us even after responding to the issue, uploading the customer voice call proof). 3) Weight issues - Out of 100 shipments you will get weight issues for 95 shipments after a month. if we upload a proof of shipment image with exact photo & weight also, It will get rejected. Example - If you send 100 shipments, they will raise weight dispute issues for 95 shipments, If you upload proper exact weight images then they will approve 10, Reject rest all 85 shipments with improper shit reasons (For 90 grams packet, They will charge for 2 kg). 4)Postpaid plan - Unfortunately I shifted from pre-plan to postpaid plan, Now there is NO option to come back again to a prepaid plan. 5)Pickup issues - Pickups won't happen on time, Return deliveries ok- but you cant send that material to other customers, will get totally damaged, irrespective of your packing. 6)Delivery Issues - After arranging pickup, Shipment will reach the delivery location, THEN you will get updated that, courier CANT be delivered, It is "OUT OF DELIVERY AREA" . i dont then why courier will get scheduled & pickup from me if that is the case. Much more to write but I don't want to waste my time...Thanks

Very poor support, they have nothing in control related to pickup or delivery, also huge weight disputes like for 470 gm they count 4.7 kg and such

We are using Shiprocket and following is my experience; 1. As they say pick-up will be done either same day or next day but except one pickup most of our pick ups were done next to next day after escalation and follow-ups. 2. Today is 23rd Dec and we are still following up and requesting with Shiprocket for pick-up the courier, pickup information / generation sent on 17th and 18th Dec. Today is 7th day and still waiting for pick up. 3. Pick ups were lying ready prior to generate pick-up intimation but courier company (sms) and now shiprocket app panel showing that courier is not ready. 4. All the money deducted against courier at the moment we generated pick up i.e. 7 day before. 5. A mail was received and my request ticket was closed saying Due to protest pick up can't be done. Everything is normal here and life is going as smooth as before protest. 6. We ordered a product on Amazon on 21.12.2019 and today morning we received i.e. 23.12.2019 7. My customers is following up and saying us " Bloody Cheaters" This is all my sweet and sour experience with Shiprocket till date.

I have been directly contacted by Sarika Ji , my key account manager , she has promised me a better support for issues in the future. Hoping for better and more prompt service in the future.

absolutely worst customer service and apps interface. no responsibility displayed by the companies emplyees

Worst App, shiprocket Destroy my business, no one pickup the orders contact directly ship company,Wost app

No positive response/support from the company even after 48 hours . I have lost my package worth Rs.5000/- & customer as well If you want to Loose your Customer + by paying your money to Shiprocket + Loose your Packet + boil your Blood + By default 1 Day Advance Estimated Delivery date + Spoil Festival season sale , Try ShipRocket one & only Destination .

HORRIBLE CUSTOMER SERVICE. They will promptly remove money from your account as soon as you schedule an order, but not attend to any of your queries after that. Their pickup service is very unreliable. I have had to wait many days and cancel the order because no pickup staff will take your package. The customer service will not take your calls and their online chat is a joke.