Reviews for Shipping Rates — Shipeasy

Thank you very much, Shiva & Rahul were able to help me on zoom after reaching them on LiveChat! They took the time to set up scenarios for me and fulfill my needs. 5 stars & recommend the app!

Smart and useful App with a great customer support. But also very confusing and requires a lot of time to understand, perhaps due to imperfect language. Also needs a lot of improvment with UI and UX which is pretty unpleasant. Price performance ratio is amazing tho. Update 2022: Fantastic, useful and efficient app. Customer service from Siva is excellent.

Very helpful technical support in chat alone. Resolved our shipping rule parameter needs during test mode. Will update our review after everything works smoothly on the live mode. Thanks!

I contacted support for setting up combined rates. Over a zoom meeting Shiva helped me figure the rates correctly. He understood what I needed, was knowledgeable about how to put my needs into the rates and was very courteous to talk to. Tech support in this app is A+. The app is versatile and support will help you with any issue you are having. They are prompt and responsive. Highly recommend

We sell products that are very different weights and sizes. Adding the Shipeasy app has allowed us to streamline our previously complicated shipping system. Before Shipeasy, our customers were charged shipping per item because we had so many different conditions and combinations. Now, we have been able to set maximum rates and cater for all shopping cart combinations. After my 1-1 tutorial with the team I was able to set everything up. Before we went live, Siddarth helped me troubleshoot a few issues arising from our previous shipping process in no time. Couldn't be happier with the app.

This app is exactly what I'm looking for and the customer service is top notch. Thank you for explaining everything so thoroughly for me!

Thanks so much - great app and amazing customer service from Janani! Looking forward to using other features in future.

Janani, is an excellent support. The support is helpful and fast delivery with step by step explaination. I would recommend this app

Summit Arbor LLC

2022-09-15

United States

Customer service is excellent! Helped me complete setting up my app in no time, and it works wonderfully!!

We were trialling the app and had zoom call with Siva at LogBase and got all the answers we needed. Excellent service.

Thank you for your help Siva... It was a quick solution and appreciate your help. We started using this app recently. Soon will let you know the app feedback.

We used Shipeasy for a custom ship scenario that involved product add-ons. The base product was digital (no ship cost) but the add-ons are equipment and need to be shipped with a small ship charge. Raj and the team at Shipeasy worked with us to get this configured (surprisingly complicated to achieve) and provided excellent and expedient support. I highly recommend the product and especially the good people on the support team! Top notch!

Siva is very patient and didactic. It helped me understand the site and organize everything I needed. Thank you Siva for you service.

very good, easy to use and good support via online chat. I'd recommend to anyone who needs this functionality

Fast and good service ! Great app and team ! work very well! we recommand that app for shipping services

Hi Team. It was a great getting excellent services from Mr. Shive. we are really happy and the service was in professional way with much appreciation to Shiva and the team. Many Thanks a gain.

I worked with Sudhan to get my shipping set-up. He was excellent help over several days. It was a complicated process for me to be able to set everything up correctly. He made it easy, and he was patient. Thank so much!

The support team are fantastic and always there to help. Janani was really helpful and sorted out our problem quickly.

Support is awesome. Janani was quick to resolve my issue and was great with walking me through the platform as a first-time user.

This app has solved a lot of shipping issues for me and it's very functional. And when I encountered technical problems and didn't know how to operate, the technical support staff Janani also gave me very detailed and effective help, which is great!

This app is great, is calculating the shipping rates for my website orders and customer service is very kind and helpful.

Siva and Rahul are amazing! Sorted out what we wanted in less than a few hours where others couldn't in more than a week! Amazing

Worked with Siva to set up all our scenarios, rates and conditions. He was incredibly helpful. We needed to set our rates by quantity rather than weight or order total and Shipeasy helped us do just that.

Thank you very much, Siva! Great support. I got the help I needed in one interaction which translate into = This guy knows his app. The setup of multi vendor app worked very smoothly. Second help came from Raj. Many thanks. The support via Zoom sessions is a great mutual win. If you can also implement the suggestion regarding the shipping rate per vendor it is going to improve the customer decision when buying -> the shipping costs will become more transparent.

Great APP with great support, I want to enable complex shipping rate calculation, but couldn't do it by mysefl, so I booked a zoom meeting with Shipeasy. Siva from the support team guided me to do it, and it's working perfectly.