Reviews for Shipping Rates — Shipeasy

I was struggling to set up my shipping rates in Canada when I came across ShipX. I contacted them and scheduled a meeting very quickly. Their team is amazing. I worked with their excellent customer service support member, Durkesh Kumar, who helped me set up my shipping options based on distance and weight perfectly. ShipX is very user friendly and highly recommended to use ShipX in the Shopify application. I will try the other Shopify they offer based on this fantastic experience!

Great customer service! (This message was from before I signed up) They still have great customer service, but I'm disappointed in the fact that I spent 2 days figuring out their app and setting up my scenarios to find out I need to be on the higher priced plan. They should have a simple message that pops up when you use a feature that is a more advanced feature. So keep this in mind when looking at this app, you will probably not be on the lower plans!

Weatherman Umbrella

2025-05-29

Vignesh is extremely helpful!

Rajkumar is always quick to respond and knowledgable! Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

Great app; and very happy with the support as well. Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

I've installed ShipX and followed the kind and expert guidance from Jenifer to set up all the necessary steps. I like this app for its clear GUI, logical configuration, elegance, and helpfulness!

Nithish from ShipX is such a pleasure to work with. Nithish is very knowledgeable and takes the time to explain how things work. Getting Nithish's help and assistance with setting up shipping structures via ShipX has been most helpful. Thank you Nithish for you help, I appreciate it. Warm regards, Tuesday

Jennifer was extremely helpful and thorough.

i am very happy with Durkesh help, thank you so much for everything

Durqesh was very helpful and smart guy. He setup everything for us. App works well. It is what we need. Thank you.

I am still trying this app but I already decide to give it a five star. The main reason is that Jennifer Joys offered me a wonderful support experience. While assessing the tool, I met some difficulties to make it work properly. I contacted customer support and Jennifer received me. After some chats, we jumped on a zoom call. She guided me through all the setup, showed me quite some tricks and answered every single piece of my questions. This great experience lightens my day. And I really appreciate all the help I received from her.

Great support to help me get my new shipping rates working properly

Durkesh provided fast and professional assistance. He immediately set up a Zoom call to help me configure my requirements, and I found it extremely helpful.

Are we the only one wondering why it isn't possible with ShipX to calculate delivery rules for shopping baskets with added discounts or do we just oversee a simple setting possibility?

Whitlyn Aquatics

2025-05-15

Our shipping rules are a bit convoluted, and I was unable to figure out how to make it work myself. However, their team is SUPER responsive, and ended up doing pretty much everything for me. This will save a significant amount of time in custom invoicing and awkward calls to customers when vanilla Shopify shipping doesn't combine our rates as intended. Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

Jennifer was absolutely fantastic. I was having trouble with my google API key and she helped me log onto my google account and set it up. I have been struggling to get my shipping set up for weeks and she quickly got it done for me! Awesome job!

5 stars for the App and 5 stars for customer support. I had a call with Jennifer and she was amazing, patience and very knowledgable. She help me do a particular installations with different rules, rates, Markets she knew it all. Thank you Jennifer! we are now ready to sell and to market our new shipping proposition to our consumers!

Dissent Pins

2025-05-14

Easy to use and the customer service is fast and helpful!

Durkesh and Deepan is verry supportive and helped me out very quickly Thank you for your support

Jenifer helped me in a very professional and polite manner. She was patient, attentive, and made sure all my concerns were addressed. I truly appreciate her support!

Thankyou so much team ShipX.. you should be call ShipRoX :) Special Mention & Thumbs up: Barath & Jenifer Joys (Loved your help & support in setting this app for me) I recommend this app to everyone who wants to use calculated shipping/handling rates on multiple conditions.. I've using it for couple of months and I'm in love with the features this app provides. It looks difficult to set it up for the first time and I was overwhelmed by seeing so many parameters, that's when I asked for the support and to my luck which I don't find with multiple apps em using, it was super prompt. They had setup a zoom call within minutes and if one is not comfortable with the settings like me, taken the control and set them up themselves. Just wowwwwww!!!!

Nithiesh was very helpful, efficient and solved my issues very professionally.

very helpful and easy to understand. thank you

Nithish was a great help and supported me through creating the first shipping rates, answering all of my questions.

The support team is outstanding!