Reviews for SC Product Options

Andrea Bonelli

2024-02-15

United States

Update: Feb 15, all of my stores options disappeared but thankfully someone was able to log into my store to fix the code within 20 min. Last night Feb 2, 2024 The app again stopped adding options to products. I tried the same trick of changing the cache's last two digits in the code as they instruct on their website and that didn't work. And I can't use their Refresh App with Shopify button within the app because it will WIPE out all product options for my entire store and they don't warn people about this before hand. I gave them permissions and the options are still "waiting to refresh" 24 hours later. Speaking to customer service will get you frustrated because it seems like no one is actually listening to the issue and they keep recommending the same tricks that I've already explained that I tried or can't because of a bug within the app. I may need to move on and try the competing app offered in the Shopify store. I've used this app since 2016 when it was under BOLD Apps before ShopCircle took it over and I've had nothing but issues since then. Jan 17th 2023 For the first time in 3 years the app within Shopify went down tonight and will NOT load. All of my product options for my products are not showing and this needs to be fixed. I now get within Shopify Admin a grey page that says: options.shopapps.site refused to connect. I've checked a few stores that also have product options running and it's not affecting all shops, only some of us which makes me think I'm not on a good server. They stated they had server issues and that it's fixed but now product changes are taking over 45 minutes to refresh. Still waiting for answers but just getting canned cut and paste responses. ---------------------------------------- After speaking with Alina from Shop Circle, she was able to get the required changes made and make it look a bit more seamless than it was on the initial install. I'm happy with the changes made and look forward to another 3 years of use. ----------------------------- After having this app for 3 years under Bold and it working perfectly, the app was sold off to a company named Shop Circle. At this point I'm not that impressed and I'm concerned that the service isn't the same as the previous company. I've been left hanging with an open request to install the app on a new Shopify 2.0 theme and it's the only thing holding me back from being able to publish my store. They'll also just log in, makes changes and disappear without a word still leaving the app not functional nor addressing my initial concerns for what needed to be integrated.

The reason for the 5 stars is mainly because of the customer service I receive each and every time I need them! They were quick and very knowledgeable!

Great app for price options, and great help is there if you need it.

Super friendly and great customer service. Always quick to help!

Team is very responsive and have been happy to help us with both our customs issue as well as basic set up and installation. Excited to use the product for our shop

Great app. Made even better with the friendly support. Thanks, Harun and Emir for your help.

Amazing tool and my gratitude to Armin. I am both pleasantly surprised and genuinely pleased to have discovered such a professional and responsive team.

I've been using this app for at least six years, with only a few minor bugs under bold control. Since Shop Cycle took over the app, there have been more issues than one would consider acceptable, and service has deteriorated; they requested access to my store four days ago to see if they could solve it, and they have yet to access it. I made modifications six days ago, and they still have not been updated. This is not the first time we've experienced syncing issues that took days to showup. On one occasion, our options simply disappeared, and we had to re-add them. Definitely not the app it used to be.

Everyone I have worked with so far as been amazing. Very prompt to reply to any questions you might have.

Great app, professional and friendly support that helps with every problem! Clear recommendation...

This app has been an important piece to the functionality of our store. Deelen was extremely helpful with diagnosing any issues we've had and was quickly able resolve any problem we faced!

This app is definitely key to my products. Although I have had some problems over the years, customer service has always helped me figure out solutions.

Anueva Jewelry

2024-01-25

United States

We have used this for years! It is so nice being able to control the options on individual products. Customer service is always quick to respond and eager to help resolve any questions. Thank you Jeff for the extra help with the video recording!

Wright Leather Works LLC

2024-01-25

United States

Product options is amazing. We have used this app for many years even before shop circle took it over. I can say since shop circle has taken over it has only gotten better. Their online chat is great for immediate attention and even when you need more support their tech staff is amazing. They are always helpful and accomplish what we need done and in a timely manner. Recent issue we had… shopify said it was the themes fault… theme developer said it was the apps fault… shop circle was not at fault but they worked to help resolve the issue. 5 star app and company.

They are very helpful and patient

Haris was quick to respond and extremely helpful! Great experience!

This app solves most of our problems we were hoping it could, and customer service is helpful and prompt. The new Dynamic List feature is great for us because we can have new products automatically have Option Sets applied to them rather than manually needing to select each new item within the app every time.

By far the best app assistance we have had!

I'd rate this app 4 stars, but gave it 5 due to how helpful the CS team always are! We use this app for a LOT of products, and will run into a glitch here and there as expected - but the team at Shop Circle (shout out to JEFF!!) are always there via their live chat to help us out super fast with any issues we may encounter. Definitely would recommend this app for anyone out there thinking about it.

The app has its limitations but for the things it does offer they do work well and gives me some customization further than what Shopify offers natively. Their customer support is also very prompt so if you have any issues they are usually pretty good about getting back to you quickly and fixing any issues.

Very efficient! They got back to our request within a day. Amazing customer service!

KLOS Guitars

2024-01-09

United States

A good app, but could use a little more polish. Luckily, customer service is generally very helpful.

I worked with someone called Kenan he was extremely helpful and fixed all my problems fast! give this man a raise!!!! Great experience all round

Great app! The support team are always super helpful and very responsive.

Great app! They have lots of options to customize your product variants. And if you have an ideas or suggestions, they are always willing to help make it happen when they can. I've been very happy with what I've been able to do so far and look forward to what they continue to roll out! Plus, Jason and his team are very responsive whenever I have questions. Overall, I'm very happy with the app!