Reviews for SC Product Options

I highly recommend this app! 90% of my products need to be able to have options to be sold properly and this app works just as advertised and just as I need it to work. It is also very easy to use and figure out. But even better than the app is the support. To me the sign of a good company is what they do when there is a problem. Well Bold delivers here. Twice I have needed some things tweaked for the options to work correctly on my website and both times I received superb and prompt service from Tamer and Danni at Bold. Again, highly recommend this app and the support team behind it!

This app has great support. I had trouble installing it, (maybe my theme) reached out and Tamer was super helpful in coming to my rescue (on a Saturday!) so have high hopes for the product which I have yet to delve into, but will give the support team 5 stars

Trade Show House

2017-01-21

United States

Can't do much without paying for the full monthly price.

We had some trouble with a specific feature of our store and Product Options but we received great support from Alexa and Danni, they did a great job and everything is running smoothly!

Hey, Tamer told me to reach out. I like your options app, but it would be nice if changing the options caused the item price to auto-update instead of having a separate value update for add-ons. Thanks

I didn't have any trouble setting it up, and when i ran into a few difficult things to edit in later on - their support has been there time and time again to offer excellent options and implement them effectively. Its no wonder we use Bold for their multitude of apps, Cheers!

This app was the worst i have ever dealt with in all of my years of web development. It took me over 5 hours to try and install this app with the amount of customization that was required. After the 5 hours of work It still would not work for me, I was getting errors left, right and centre. There were no options showing up after I installe this app, when I select 'add to cart' I was getting more errors. The developers of this app really need to reconsider the shear amount of work that is involved in the installation of this app And they try to charge then to install it for you? They charge enough as it is!this is the biggest scam I have ever come across in my life. I have no idea how this app achieved 10/10 rating.

It took a little while to get help from support but they have been very helpful fixing some issues for me.

Seriously these guys rock. I needed help getting the display to be where I needed it in my theme. Within 5 minutes of me sending an email, they went into my theme and added it for me.

Earphone Guy Llc

2016-12-24

United States

The app itself is a great add-on to Shopify. My only two issues are 1. There are a lot of steps and screen hopping to setup product options. 2. It sometimes takes FOREVER to display on product. That's a pain when you are doing webwork and would like to see it. This morning it took over 15 minutes to display. I'd love to give 5 stars, just can't. The Earphone Guy http://www.earphoneguy.com

They have super fast customer support! They responded to my e-mail fast and quick and one of the easiest companies to work with. Our website has a lot of various on a product page, which included color, options, different price and numerous text field, ability to upload images that add on additional charges etc. We tried several different apps but this is the best value and great app out there in shopify world. I highly recommended to all the owner of store.

Unbeatable customer support! Fast and quick and one of the easiest companies to deal with. We had and issue with having several different product options that included a various price per each item and this app was the way to tackle our problem.

Customer Support is awesome. They kept me in the loop the entire time, even as they "escalated" my ticket for being complicated and technical, they stuck with it and got the job done, and I am a happy happy camper. Tamer and Garret where both quick with their email correspondence, I was never left in the dark. I am considering other apps Bold offers just because I know they are quality and are there if I need them. Without rambling with specifics, I am very satisfied with the service and product (app), and would recommend any Bold App to a friend. Thanks again for all your help, it is very much appreciated! Keep up the good work!

We use all the features and LOVE them :) Excellent customer service, fast replies and extremely confident in working with them in the future :) Thank You so much for working with us here at iCarbons.com

I have tried working with three other web developers and made no progress on my project. With three days of my time and the help from Bold's awesome support staff I am ready to launch a new kit allowing the customer to use product options to create their personalized kit.

Our products are complicated, this makes it easy to collect the information we need from our customers.

Fantastic app!! The support team is great! I needed a few changes and they were quick to reply and more than willing to help. The options are endless. Highly recommended!

Product Options is nice. BUT.... do not think you can create an order for the customer or recreate a new order because the 7 days authorization has passed...(mainly custom product sites, but isn't the point of product options?) Shopify "Draft" order and Product Options do not play together... As this is point of product options (to get around the limitations of Shopify options (only 3 per product) on a product, and Shopify support answer is to "create a draft" order, but you can NOT leverage product options to capture data when using "Draft" orders.

Most of the reviews (I read one) I assume are about how great the product is. While that's true, I think I'm gonna focus this review more on the superb customer service I received. Finding a tech company that focuses on it's individual customers and not just their bottom line is a seemingly rare commodity. Everyone I talked with was happy to help and had a great working knowledge of the product. I had a coding issue that had to be fixed and they got it done within a day (that's right, custom code for a unique problem that was solved within a day - someone deserves a raise). I have a more in depth theme (seiko) which caused some errors in the initial set up of product options. Everyone I have talked with replied within the day (most of the time hour) and was happy to help and get my issue sorted. There was no buck passing and no one said any of the tasks were too complicated or would take a while. They all listened and helped. Before I go. I worked with David and Tamer and they were both top notch. I'd give them both a raise probably. Maybe even I'd get them some cool Christmas bonus. like SCUBA lessons! oh hey! I know a place you can do that - store.ecdivers.com (#shameless plug)

Product Options is hands down a 5 star App for Shopify. It is the single-most powerful app in my shopify toolbelt. I've been using it only a couple weeks and It has cut my labor cost of inputting products by roughly 60% so far saving me countless hours. Using it has resolved a longstanding issue with our customers and variant/customization where they were ordering the wrong size and not noticing. This has saved us customer frustration (and ours), as well all sorts of logistical headaches to include returns & refunds. Unfortunately I had issues out of the gate with my theme, liquid and my ajax cart that were quite persistent. The support team was incredibly tenacious in pursuing these issues even as the issues evolved. They are also very open to hearing feedback, comments and suggestions.

Awesome tool - it helped us adding a product option that customers can additionally choose for our newly launched Buckle & Seam website. Now customers can engrave their initials on their messenger bags and laptop sleeves! Awesome :) You can check the option. https://www.buckleandseam.com/

Once again I am truly amazed at the support provided by Bold Commerce. A special shout out to Alexa, Rebecca and Rob. These three people went above and beyond to make sure everything in our store was exactly as we wanted. Having been in business for nearly 50 years I don't think I've ever encountered this level of customer service. My advice to any one considering apps to add to your Shopify store.... if Bold makes it.... buy it. They are absolutely the best. Now I have to add Tamer to the list. These gurus are the best.

I sell bedding which has to be one of the most PITA things to sell on line because every size option changes the price. Then we have options...for our options. With that, the ONLY app I found that could do what we needed it to do was the Product Options app by BOLD. And holy smokes does it work. In just over three days I had a few thousand SKU's inputted with conditional logic so somethings showed and some wouldn't based on what a client chose. It's just brilliant and looks amazing on the site. And the Support. THE FREAKING SUPPORT! Amazing. So quick. I think the longest I have ever had to wait was...maybe...a minute. Alexa. Melody. And Tamer. All my favourites. They've even gone in the back end to tweak things quickly for me that needed tweaking. So helpful. So friendly. I've read some of the one star reveiws on this list and have to say if you're getting one star service from these guys it's probably because you are a 100 Star PITA. It's physically impossible to have one star service from Canadians. It's just not in their DNA. I would give the team at Bold Apps a 6 Star Review if I could, they've just been THAT good. Can't recommend them enough.

Great App! Excited about our new site's potential!

Never, ever depend on this app. With the prices charged, I expect support at least during normal business hours. Often during these hours, telephone support is not available. When someone answers, they are personally incapable of helping . They tell you they will open a ticket. Days will go by. I've had a ticket open since Nov 7th. Today is Nov 22. I've had several responses to this ticket that apologized for them dropping the ball and it would be escalated to level 2 support and taken care of. I'm still here with an open ticket on Nov 22. Today I sat here with the chat window open waiting on my issue to be fixed. Finally when told it was resolved, i went to preview the issue the tech said was fixed. Nothing is fixed, still no options showing. Very poor service, very poor support. I will also say that I have had zero correspondence from this company for FIVE DAYS. FIVE DAYS OF AN OPEN TICKET - A TICKET OPEN SINCE NOV 7th that had supposedly been escalated to 'level 2' several times. If your business depends on customers being able to customize products, look elsewhere.