Reviews for SC Product Options

This app was the worst i have ever dealt with in all of my years of web development. It took me over 5 hours to try and install this app with the amount of customization that was required. After the 5 hours of work It still would not work for me, I was getting errors left, right and centre. There were no options showing up after I installe this app, when I select 'add to cart' I was getting more errors. The developers of this app really need to reconsider the shear amount of work that is involved in the installation of this app And they try to charge then to install it for you? They charge enough as it is!this is the biggest scam I have ever come across in my life. I have no idea how this app achieved 10/10 rating.

It took a little while to get help from support but they have been very helpful fixing some issues for me.

Seriously these guys rock. I needed help getting the display to be where I needed it in my theme. Within 5 minutes of me sending an email, they went into my theme and added it for me.

Earphone Guy Llc

2016-12-24

United States

The app itself is a great add-on to Shopify. My only two issues are 1. There are a lot of steps and screen hopping to setup product options. 2. It sometimes takes FOREVER to display on product. That's a pain when you are doing webwork and would like to see it. This morning it took over 15 minutes to display. I'd love to give 5 stars, just can't. The Earphone Guy http://www.earphoneguy.com

They have super fast customer support! They responded to my e-mail fast and quick and one of the easiest companies to work with. Our website has a lot of various on a product page, which included color, options, different price and numerous text field, ability to upload images that add on additional charges etc. We tried several different apps but this is the best value and great app out there in shopify world. I highly recommended to all the owner of store.

Unbeatable customer support! Fast and quick and one of the easiest companies to deal with. We had and issue with having several different product options that included a various price per each item and this app was the way to tackle our problem.

Customer Support is awesome. They kept me in the loop the entire time, even as they "escalated" my ticket for being complicated and technical, they stuck with it and got the job done, and I am a happy happy camper. Tamer and Garret where both quick with their email correspondence, I was never left in the dark. I am considering other apps Bold offers just because I know they are quality and are there if I need them. Without rambling with specifics, I am very satisfied with the service and product (app), and would recommend any Bold App to a friend. Thanks again for all your help, it is very much appreciated! Keep up the good work!

We use all the features and LOVE them :) Excellent customer service, fast replies and extremely confident in working with them in the future :) Thank You so much for working with us here at iCarbons.com

I have tried working with three other web developers and made no progress on my project. With three days of my time and the help from Bold's awesome support staff I am ready to launch a new kit allowing the customer to use product options to create their personalized kit.

Fantastic app!! The support team is great! I needed a few changes and they were quick to reply and more than willing to help. The options are endless. Highly recommended!

Our products are complicated, this makes it easy to collect the information we need from our customers.

Product Options is nice. BUT.... do not think you can create an order for the customer or recreate a new order because the 7 days authorization has passed...(mainly custom product sites, but isn't the point of product options?) Shopify "Draft" order and Product Options do not play together... As this is point of product options (to get around the limitations of Shopify options (only 3 per product) on a product, and Shopify support answer is to "create a draft" order, but you can NOT leverage product options to capture data when using "Draft" orders.

Product Options is hands down a 5 star App for Shopify. It is the single-most powerful app in my shopify toolbelt. I've been using it only a couple weeks and It has cut my labor cost of inputting products by roughly 60% so far saving me countless hours. Using it has resolved a longstanding issue with our customers and variant/customization where they were ordering the wrong size and not noticing. This has saved us customer frustration (and ours), as well all sorts of logistical headaches to include returns & refunds. Unfortunately I had issues out of the gate with my theme, liquid and my ajax cart that were quite persistent. The support team was incredibly tenacious in pursuing these issues even as the issues evolved. They are also very open to hearing feedback, comments and suggestions.

Most of the reviews (I read one) I assume are about how great the product is. While that's true, I think I'm gonna focus this review more on the superb customer service I received. Finding a tech company that focuses on it's individual customers and not just their bottom line is a seemingly rare commodity. Everyone I talked with was happy to help and had a great working knowledge of the product. I had a coding issue that had to be fixed and they got it done within a day (that's right, custom code for a unique problem that was solved within a day - someone deserves a raise). I have a more in depth theme (seiko) which caused some errors in the initial set up of product options. Everyone I have talked with replied within the day (most of the time hour) and was happy to help and get my issue sorted. There was no buck passing and no one said any of the tasks were too complicated or would take a while. They all listened and helped. Before I go. I worked with David and Tamer and they were both top notch. I'd give them both a raise probably. Maybe even I'd get them some cool Christmas bonus. like SCUBA lessons! oh hey! I know a place you can do that - store.ecdivers.com (#shameless plug)

Awesome tool - it helped us adding a product option that customers can additionally choose for our newly launched Buckle & Seam website. Now customers can engrave their initials on their messenger bags and laptop sleeves! Awesome :) You can check the option. https://www.buckleandseam.com/

Once again I am truly amazed at the support provided by Bold Commerce. A special shout out to Alexa, Rebecca and Rob. These three people went above and beyond to make sure everything in our store was exactly as we wanted. Having been in business for nearly 50 years I don't think I've ever encountered this level of customer service. My advice to any one considering apps to add to your Shopify store.... if Bold makes it.... buy it. They are absolutely the best. Now I have to add Tamer to the list. These gurus are the best.

I sell bedding which has to be one of the most PITA things to sell on line because every size option changes the price. Then we have options...for our options. With that, the ONLY app I found that could do what we needed it to do was the Product Options app by BOLD. And holy smokes does it work. In just over three days I had a few thousand SKU's inputted with conditional logic so somethings showed and some wouldn't based on what a client chose. It's just brilliant and looks amazing on the site. And the Support. THE FREAKING SUPPORT! Amazing. So quick. I think the longest I have ever had to wait was...maybe...a minute. Alexa. Melody. And Tamer. All my favourites. They've even gone in the back end to tweak things quickly for me that needed tweaking. So helpful. So friendly. I've read some of the one star reveiws on this list and have to say if you're getting one star service from these guys it's probably because you are a 100 Star PITA. It's physically impossible to have one star service from Canadians. It's just not in their DNA. I would give the team at Bold Apps a 6 Star Review if I could, they've just been THAT good. Can't recommend them enough.

Great App! Excited about our new site's potential!

Never, ever depend on this app. With the prices charged, I expect support at least during normal business hours. Often during these hours, telephone support is not available. When someone answers, they are personally incapable of helping . They tell you they will open a ticket. Days will go by. I've had a ticket open since Nov 7th. Today is Nov 22. I've had several responses to this ticket that apologized for them dropping the ball and it would be escalated to level 2 support and taken care of. I'm still here with an open ticket on Nov 22. Today I sat here with the chat window open waiting on my issue to be fixed. Finally when told it was resolved, i went to preview the issue the tech said was fixed. Nothing is fixed, still no options showing. Very poor service, very poor support. I will also say that I have had zero correspondence from this company for FIVE DAYS. FIVE DAYS OF AN OPEN TICKET - A TICKET OPEN SINCE NOV 7th that had supposedly been escalated to 'level 2' several times. If your business depends on customers being able to customize products, look elsewhere.

The Product Options app from the Bold apps team was the big kick our business needed to get off the ground. Such an easy to install and configure app gave our online store the slick customer experience that we wanted. We had the sleek, crisp design for the website and so all we needed was a product options app that would deliver personalisation options to our customers in a slick, concise and intuitive way... and Bold apps delivered. It was a no-brainer after the trial as it gave our business the customisation core that really complemented our behind-the-scenes talents! It turned a standard retail store into a product customisation solution for customer's to personalise their products. They reached out from day one and were always there. They gave us the peace of mind to invest time and money with the Bold team. When you are flat out running a business and adding more and more complexity with every passing day, you need support that you can turn to and depend on.

Did not work correctly after they installed the coding on my site (yes paid them) that's money I will never get back. Is impossible to get any support people on the phone and not only did it not work properly but caused issues with my store putting my business in jeopardy and sales. Yes we ring about 5,000 a day through our store so it was a pretty serious issue. I finally fixed it myself after I republished an olde version before they added the code and fixed it right away. Would not recommend and very disappointing being I have several of Bold aps and spend allot of money monthly with them. So before anyone thinks that I'm just being a hater that is not the case at all... just frustrated.

We use multiple BOLD apps, but Product Options is our most used as it allows our customers to build a custom product of their own. I love the text box character limits, the ability to give options condition logic to hide or show depending on what the customer picks. Product Options has made our website easier and more user friendly walking our customers through the ordering process. As with anything in technology, issues or bugs may occur, but that best part of BOLD is how quickly they take care of these issues. I love that once I open a support ticket, I receive an email with a ticket number and within 24 hours I have a team member supporting the issue. BOLD has even helped our personal coder to assist him in setting up something custom for us. My favorite part of using BOLD apps are the routine emails they send giving tips on how to use their apps to your benefit. This years Black Friday University was especially helpful and motivating for our team to get into the holiday spirit.

All of BOLD products are great, I would say the one downfall is having to pay for installations but it's not enough to take away 5 stars.

Tech support was very proactive and extremely knowledgeable. They have a strong reputation for good customer support and it shows!

David was extremely helpful, and quick too! Thank you so much!