Reviews for SC Product Options

The Product Options app from the Bold apps team was the big kick our business needed to get off the ground. Such an easy to install and configure app gave our online store the slick customer experience that we wanted. We had the sleek, crisp design for the website and so all we needed was a product options app that would deliver personalisation options to our customers in a slick, concise and intuitive way... and Bold apps delivered. It was a no-brainer after the trial as it gave our business the customisation core that really complemented our behind-the-scenes talents! It turned a standard retail store into a product customisation solution for customer's to personalise their products. They reached out from day one and were always there. They gave us the peace of mind to invest time and money with the Bold team. When you are flat out running a business and adding more and more complexity with every passing day, you need support that you can turn to and depend on.

We use multiple BOLD apps, but Product Options is our most used as it allows our customers to build a custom product of their own. I love the text box character limits, the ability to give options condition logic to hide or show depending on what the customer picks. Product Options has made our website easier and more user friendly walking our customers through the ordering process. As with anything in technology, issues or bugs may occur, but that best part of BOLD is how quickly they take care of these issues. I love that once I open a support ticket, I receive an email with a ticket number and within 24 hours I have a team member supporting the issue. BOLD has even helped our personal coder to assist him in setting up something custom for us. My favorite part of using BOLD apps are the routine emails they send giving tips on how to use their apps to your benefit. This years Black Friday University was especially helpful and motivating for our team to get into the holiday spirit.

Did not work correctly after they installed the coding on my site (yes paid them) that's money I will never get back. Is impossible to get any support people on the phone and not only did it not work properly but caused issues with my store putting my business in jeopardy and sales. Yes we ring about 5,000 a day through our store so it was a pretty serious issue. I finally fixed it myself after I republished an olde version before they added the code and fixed it right away. Would not recommend and very disappointing being I have several of Bold aps and spend allot of money monthly with them. So before anyone thinks that I'm just being a hater that is not the case at all... just frustrated.

All of BOLD products are great, I would say the one downfall is having to pay for installations but it's not enough to take away 5 stars.

Tech support was very proactive and extremely knowledgeable. They have a strong reputation for good customer support and it shows!

David was extremely helpful, and quick too! Thank you so much!

Great app, and excellent service! The Bold team is fantastic to work with - great communication, fast turnaround, very skilled in order to provide solutions to a variety of needs. Highly recommend this app and others from Bold.

A great app, and if you're willing to spend $20 monthly you get nearly unending opportunities to customize the ordering process. Some issues with install were quickly fixed by the support team (special thanks to Tamer and Garrett). www.bikeswift.com

I'm still in my free month trial of their premium plan. I needed help and the response was quick. They proceeded to fix my liquid files for me and even sent a video showing that everything was working after they were done. Blown away by their awesome service. You've made a loyal customer out of me.

Love this app! My products require lots of custom options and this app worked wonders. www.sawhorsellc.com

We were having issues with product variants showing up in shopping carts as additional 'items' ie: one item with one variant showed up as two items in the cart. Bold fixed it super fast for us. It's one thing for apps to work perfectly, but a developer really shines when you find their support as robust as their products. Thanks for the help!

Awesome! Highly recommended. I love the application and it really looks good on the email.

Amazing app! Installation was a little hard but still understandable. Had some problems with the site after installing but the amazing support team has been very responsive and fixed the problems asap! Thanks to Garrett & Alexa!

This product has a few hidden secrets. Once you get to know it there are so many ways of using it. I was able to link in photos as options on a product which was cool.

Great Functionality and gives me all of the tools that I need to add an endless amount of options to my store.

I want backup the negative feedback on Bold's services. The support agent wrote an email 15 minutes passed the appointment time "Tried calling your for our appointment today and was unable to get through each time i called." 1. First he only called twice on my number; 2. One does not need to try my number twice to figure out "unknown" caller cannot go through my phone; 3. He could leave a voice mail instead of email me 15 minutes later. His time is value and I need to book for his help. My time is also valuable. This is the second time their support team disappoint me. I would say, their supporting team in general, very bad.

Nothing but good times and great customer support!

Great product, efficient team, responsive support! Thanks for everything!

Our most valuable app. We provide custom aprons and needed a platform which allow our clients to custom on spot. This app is great and there support is amazing! www.theapronguys.com

Fantastic app! Makes it so easy to setup all of my custom box mod options. Nothing else is comparable!

Not the app for us. We weren't happy overall with the features, nor Bolds service in regards to this app.

We have been using this product for almost a year and are very happy with the flexibility it offers. Being able to have so many variations has allowed us to offer a high degree of customization that our customers appreciate. The image uploader tool saves us a lot of time as well. The only downside is limit of 100 variants per item. This is a restriction imposed by Shopify and not Bold, but keep this in mind when researching this product.

I would rate 10 STARS! They said they were 2-3 days behind, more like ahead! Got it done very quickly and easy. They have a support supportive team as well. This is a MUST GET for all apparel stores

Tactical Keychains

2016-10-02

United States

I just purchased the app, paid the $40 fee to have it installed. The app must be very popular because it said 3 day lead time. So I went and installed it myself - or tried. It is pretty complicated but the instructions are fairly clear. I'm using Vantage Theme, I'll edit this (hopefully) once I get rolling. From what everyone has told me, this is the go-to app for variations.

Was able to find a work around to use the app for the Food recipes in my website. I paid for the installation fee since I have beginner web developing skills and whats awesome about is that I had them adjust the layout of the options around 3 times until I was able to achieve the look that I needed. So thanks also for the Great support Alexa and team! I will surely consider buying other Bold Apps next time to improve my site because of their awesome customer service! Keep it up guys!