Reviews for SC Product Options

Great app and outstanding customer service! The support team at Bold has been unbelievably patient and helpful. I can't say enough good things about everyone I have come in contact with at Bold. You can't go wrong with this app and Bold in general.

Awesome application with outstanding support... no question about it. This app super easy to use and the functionality is great, providing lots of options for customization to your specific needs. All our questions are answered immediately with follow-ups to be sure that all worked out as we wanted.

Great app and customer service! They are super helpful and extremely diligent in order to help you with any issue you could have. Lawrence from Bold Commerce gave the extra mile to resolve our issue. Thank you!

I needed help upgrading from App from V1.0 to V2.0 and Shubhneet and Julian were rockstars, they got it up and running for me overnight. Can't thank them enough since this app is critical to keeping my checkout carts at a high value!

Extremely helpful. I got stuck with some dynamic pricing and was helped straight away - when it got even more difficult for the technician I was moved to Tier 2 and problem solved. Shubhneet and Lawrence thanks for your help!

App resets often when trying to add selection options. After saving, options come out of order miscellaneously. Items can't save with a "duplicate" error message even when there is no duplicate. No bulk options import option.

Kentaur Australia

2018-01-15

Australia

Great support and great App! Thanks for all your ongoing help MC and Shubhneet :)

This app has everything I need. It took me a bit to set up because I've made a lot of little changes to my site to get it just the way I like it. This has interfered with a lot of the default functionality of this app. When I contacted BOLD support, Cole responded surprisingly fast and got it working right away. After testing for a few more days, I noticed another interference from my theme and, again, Cole was quick to help get everything working just the way I wanted it. I'll gladly pay for this app for their support alone. Incredible customer service and amazing app!

UPDATED: After leaving my review, I read a few written by less than satisfied customers. Some people are leaving 1-star ratings because they said the prices were not displaying correctly, etc. I don't know the exact cause of their particular errors, but I can tell you this is not a cause to give up. You have to realize that you are adding a third-party code to an already existing and functioning system. Depending on your theme, or the changes you've made to it, or the third-party apps you previously used, things may not always look quite right. And there may be clashes with code from other apps (in my case, I had a clash with an app that I had previously removed!). The point is, Bold support technicians are there to resolve all these issues and make tweaks in your code. Whether it was to change the order in which the options were displayed, or correct the errors with the displaying of the prices, they were always there and helped me get my shop exactly to where I want it to be. ORIGINAL REVIEW The customer support I received with Bold has been outstanding. I am not familiar with coding at all and was relying on the easy user interface to create product optimization options for my shop with Product Options by Bold. II had a lot of questions along the way -- each one was answered in a very prompt manner by the support staff. You can email them or request a phone call. I have done both, and both channels of communication worked great. This initial communication helped me get up and running. Further along, I noticed a few glitches in the way my prices were displaying. This was no fault of Bold -- rather a conflict in code segments between their app and an app I previously used (and uninstalled). The problem was not a typical one and had many scratching their heads. Bold support staff researched the problem for days and tweaked the code until they got it completely fixed and resolved. Many thanks to Cody and Lawrence and their teams. I feel completely safe knowing I won't be left hanging by the app developer. I have purchased another Bold app since, and highly recommend this company.

I'm in the process of getting my Shopify web site launched and I chose Bold Commerce's Product Options because of it's conditional logic. Our online form ordering process is complex and I reached out to Bold's Support Team to help me with the logic. Both Alexa and MC were terrific -- they patiently guided me through the process and did some hands-on work to make my forms function properly. Thanks Alexa and MC!

MC and Shubhneet were awesome! They helped with the app quickly and were very quick to communicate. Thank you!

Really nice! Best option app for Shopify

I love using Bold for my Shopify page. They helped us with adding more options and were so great with my (many!) requests for help. Julian and Jordan were super helpful! Not only did they configure my dropdown menus for me, but they explained the process to me via screenshots. I have had a few tweaks I needed help with and they were really quick and efficient (even during the holidays). I highly recommend Bold and their team. Great customer service. I'm a fan!

Farsi Jewelers

2018-01-10

United States

Easy to use, Great support They even customize the app for our theme same day.

I have used Product Options for 2 years now (version 1.0 and 2.0). I've installed it by myself as well as had customer support do an install on a more complex theme. All I can say is wow. I am impressed and very satisfied with the features, price and customer support. What more can you ask for? Feel free to check out our site for examples. We use this app with pretty much every single product to offer. Thank you Bold.

Easy to use and great support!

Great app just what i needed for large set of products instead having to do them individually. At first i wasn't able to get them to show due to my page being from a customs builder but Shubneet was brilliant in helping me get it just right no matter how many little requestes i had she got it done! Great app and great support!

This app is amazing! I was hesitant at first as the app was out of my budget but I am so glad i decided to give it a go. The team are super helpful with my silly questions and their response time was great. Get this app! It will bring value to your business.

Installed Product Options and very happy with the app. Easy to use plus they give you a 30 day free trial to test the app out and see if its a right fit for your store. I got a little stuck installing the app but luckily Paul was right there to help me out and get me through it !

To start out with we are using a suite of Bold apps. Customer Pricing, Product Options, Product Upsell, Loyalty Points, Product Discount and Bold Brain. All of the apps working together have allowed us to expand and manage multiple aspects of our business. Customer Pricing allows us to target specific customer groups for professional discount programs by industry. We use targeted marketing to promote registering for the special discount programs. The customers in these groups are tagged and see adjusted pricing as soon as they login to the store. The ease at which the discounting is handled has encouraged the users in these groups to purchasing more frequently. The majority of our catalog is customized or personalized and requires a degree of complexity in presenting the various offerings. Product Options allows us to manage those complex products. Product Upsell allows us to present complementary products when specific products are purchased, Product Discount allows us to create BOGOs, Sales and special promotions all designed to increase revenue. Loyalty Points allows us to build interest and repeat business. All of these apps working together have helped to increase activity in the store. The fact that they are all Bold apps makes them easy to manage and gives us access to the excellent Bold support team. Paul a team member was extremely helpful.

Ok so I installed the app yesterday and let me tell you I’m not tech savvy at all... I spent the day trying to work it out and had to admit defeat... I sent an email to the support team and was contact very quickly. Paul, my knight in shining armour saved this damsel in distress. Seriously I felt like a dumbo but Paul fixed everything in just a few minutes! He even gave me a call to walk me through step by step instructions. I can’t thank you enough Paul x Get this app, you won’t regret it and its worth every cent!!!

Optica Ltd

2018-01-02

Kenya

Really helps in solving the problem of adding more variants than are allowed by the Shopify variant limit. In addition, this app is fantastic with conditional logic for providing alternative options when particular options are selected. The support team is very quick to answer and thorough with their responses. Not only will they respond, but they went out of their way to actually set up an example for me in my store so I could see exactly how to perform the action I wanted.

Great app - I use it for a customised product on my store. Had a problem with the installation and got in touch with customer service - Shubhneet responded really quickly and sorted my problem out in a tick! Thanks guys! Recommend this app and BOLD in general.. :)

Top notch customer service from Shubhneet! Whoot whoot! I wish every company was as friendly and competent with their service as this one. I had three separate issues, one was resolved with chat, the other two a few hours to fix. Shubhneet knew exactly what was causing the issues and handled it like a boss.

We've been using Product Options for awhile now and they keep improving everything. Cole & Julian have been very helpful with small things and here in the styling department. Thank you!