Reviews for Rivo Loyalty & Referrals

Great app! Maria was terrific awesome support . I would like to have at least one integration on free plan

Customer service is amazing, it really sets this app apart from all other loyalty/ rewards programs! Product is great also.

Catholically

2022-10-27

Italy

Great reward program with many customizations. Perfect for small shops but also for bigger ones. Support is terrific. Absolutely the best support I have had with any app maker.

I spoke with Abbie through Chat, she was able to help me with my account. She was very nice and professional.

I have nothing but great thing to say about the app features as well as the support I have received from their team. I have had this app for over a year now, and every time I have reached out with a question or for general support, the team has worked with me 1-1, immediately and my issues were resolved within minutes. I would highly recommend this and any other app that is being run by this team.

I loved the Rivo review app so much, I decided to install this as well. All the help that Abbie from Rivo Support provided was a big part in this decision. You folks are doing an amazing job. I'm very happy.

This rewards app is easy to use and the support is quick and timely as well! Abbie went above and beyond with help toward the ability to get my store to become a sustainable income source!

I didnt like that the name of the RIVO app on shopify includes SMS. But there is no sms function in the app. Abbie sent me a link with a different app by RIVO but look what returned "Rivo Abandoned Cart Recovery is not currently published on the Shopify App Store. If you have support questions, contact Rivo directly." OTHER THAN THAT..I ENJOY YOUR POP-UP AND REWARDS FUNCTIONS. And your chat support ABBIE was top level helpful and kind.

I was helped by Arianne today. Initially, I just wanted to have the "Powered by Rivo" removed from our page. She was able to do that within a few minutes but also offered a few really helpful suggestions for our website. She gave me instructions on how to add a Favicon, as well as helping us adjust the location of our rewards widget. Super helpful, polite, and grateful they employ someone like Arianne! GOOD customer service is hard to find.

EXCELENTE Y CONTIENE MUCHAS HERRAMIENTAS PARA HACER CRECER TU EMPRESA RAPIDO. EL SOPORTE ES EXTRAORDINARIO RAPIDO MUY ATENTO Y MUY COMPLACIDO . HASTA ME SORPRENDIERON CON ADICIONAL EN MI PLAN Y ESO QUE TODAVIA ESTOY EMPEZANDO. 5 ESTRELLAS.

Abbie is super amazing and quick with her responses. She was able to help add some new features to my page and with ease. Thank you!

I would recommend this app. It has a great reward system and is very easy to use and navigate. Customer support is really helpful as well. Abby is one of their agents that assisted me with any questions that I had and also with an issue/question that I had. Really great customer service that they offer. I have just started my store but can't wait to see how this app can help boost my sales by the reward system!

So far the app is great and very user friendly. Today was my first time using the app and I needed help with exporting my previous customer's order history. When I reached out for help Arianne went above and beyond. She answered my question very quickly and even offered some very helpful advice about the layout of my website in general . She even provided links on how to edit and improve that feature. As a result my site looks will look more professional. Thank you again Arianne.

Arianne was great customer service agent! Quick, responsive, detailed. She helped get the app interface set up and explained how various programs work.

Been using this app for a while now. Just contacted them as I needed the reward button moved on our home page and had no idea how to do it. Nothing was too much trouble and the button was moved within minutes. Very happy with the app and the support provided.

I love this app so far, it allows me to offer my appreciation to my customers by giving them generous rewards. I appreciate Abbies help. She was very generous..

So far so good, I've only started using it though. Service from Abbie was exceptional. Thanks Abbie

I love Rivo for many reasons, one of them is friendly service. I wanna thank Rivo team for you excellent job, for this app that is very important to me. And a special thank to Paul for your time and your attention

Arianne helped with increase my customer limit and with some troubleshooting for my store. My customers love the app and I do as well, it definitely helps with sales!

Maria was a great help! Great experience with this app! We are able to reward our members with a loyalty program that works great!

Abbie was excellent at helping me get my store set up. Great customer service. After using it for a few weeks, I'll have a better idea of how the app is. I will update you then.

Wonderful support staff. Quick responses via both email and chat. Everything in the app seems work exactly as expected so far.

It's the team that makes the difference! They want to hear from you. You can't get lost, they are always right there to help. Pretty cool to have a company that truly cater to you and your biz.

First off, Rivo has the BEST customer service. This is my second app with them and the experience has been amazing. Abbie was soooo helpful and got me squared away quickly and with care. I can tell she really cares about the success of the businesses she helps. Super grateful as I am just now launching my store.

Wonderful support for any questions or concerns. Maria was very helpful and gave me some tips on my store