Reviews for Rivo Loyalty & Referrals

HARD'N'HEAVY

2023-04-03

United Kingdom

I recently started using this app and I must say, it has been a game-changer! It's clear that the developers have put a great deal of thought and effort into crafting an outstanding user experience. What truly sets this app apart from the competition, however, is the phenomenal support team. Whenever I've encountered any issues or had questions, their response has been prompt, professional, and genuinely helpful. They go above and beyond to ensure that users have the best possible experience with the app. Overall, I can't recommend this app enough. The combination of its excellent features and top-notch support make it a must-have for anyone looking to improve their productivity and streamline their tasks. Kudos to the team behind this fantastic app!

I was attended by paul with great attention and kindness, he helped me with all my doubts, and above all, he helped me with new tools and suggestions! Thank you Paul, you are a great person!

Nice rewards program. It integrates nicely with the reviews app. Both you should check out. If you are looking for an app that's Free! Customizable! Brandable! Easy To Use! Then this app is for you!

So far so good, easy to install and operate and the customer service is above and beyond :) Jel was extremely helpful

Paul, he was very helpful to add two app on my store. I asked additional request to him, he responded quickly Their service was very useful.

Great customer service. Arianne was very helpful and prompt on her response. Rivo will be a huge help on marketing my store.

Customer service was excellent! Arianne replied quickly and added the export feature to our store. Fantastic!

Abbie of Rivo gave me exceptional service. She was kind, and prompt in responding to my questions. I highly recommend this service/app and make sure you get Abbie :-)

A few customers have gained a loyalty reward; however, Rivo does not notify customers when they have points to spend. The app really is not fully integrated into the site because I do not get notifications when customers have points to spend either. Seems like I would have to check daily to see when customers have rewards, and then create custom emails for each customers. That is really time consuming and difficult to manage.

Abbie was an absolute gem helping me make adjustments today!! The platform is everything we’ve been looking for, definitely a must add to every store

Buena experiencia de momento con la aplicacion, la asistenta Jel me ayudo mucho. La seguire probando.

Jel helped me today and she was absolutely AMAZING. she went above and beyond with service. I had no issues. And got great advice i wasn't expecting! This experience made my day today and she deserves some acknowledgement for sure!

Love the app!!! Great features and custom features for a free plan. Pete from chat support was extremely helpful, quick to answer, and very kind! Highly recommend this app.

Abbie was a great and was able to help me with my customer referrals. Abbie provided great customer service!

Yes! Absolutely! Thanks for helping become a top notch business. The customer service I received today was amazing!

First, the number of customers in their app is not the same as the one in Shopify, the tech team told me there is a bug in their app, and took 3-4 days to fix it. Second, when I uploaded the point file to their app and there is no way to check the status, even when I imported the 2nd file, it would cancel the first one, which caused the points of my customers to be incorrect all the time. This wasted me over 1 week and still have not gotten it solved. In the last, they told me there is nothing they can do for a huge amount of data cases (The total is only 60K), they also are unable to import the file at their end. What will happen if you have over 60K customers?? The last, they closed the live chat box in my dashboard and did not reply to my email just to make sure I am unable to contact them. I sincerely want to fix this issue and continue to use this APP. But in this case, they are still not trying their best and kept avoiding the issue. -------------03/22/2023 update They said the chat in the app is 24/7. But I never receive a reply in 4 hours! I also was asking for a custom quotation and back to forth, took almost 2 weeks, and they STILL NOT sent me the answer that I want!!!!!! just disappointed

great customer service!! everyone i have chatted with has helped me tremendously!! i cant wait to start making money from my site so i can upgrade!

Great app, very easy to use. Helpdesk was very responsive and they went above and beyond to help with all the questions.

Thank you Paul for your quick and kind help with setting the app settings. Your help is greatly appreciated. Once again, thank you so much for a smooth onboarding!

Paul was amazing! He was funny and helpful. I hope that has a wonderful day! I really like the customer service! I can't wait to discover more about Rivo.

Hello! Your app has good mechanisms for more customers. I have a very good impression ofchatting with Paul. Very responsive person! Thanks i would recommend.

Incredible service from Paul and strong app functions. Settings are easy to understand and use and Paul helped me with many details, really helpful. Will try more Rivo apps soon

Fantastic. App is easy to use and customer service is great to work with! Highly recommended to anyone who wants a rewards based application on their store.

Paul is a fantastic representative! He was so professional, pleasant, and understanding. There is enough stress that comes along with e-commerce. He pointed out things for me to take a look at to help out for now and in the future. I'm happy that I made the decision to download this app!

So far so good - seems to be very easy to set up and works straight away. Will see how it goes now! Thanks to Jel for your help