Reviews for Rivo Loyalty & Referrals

good service

The interaction with the customer support was very helpful.

nice to chat with you and so helpfull and i just want to say her lots of thanks

Mica was super nice and extremely helpful :)

Mica was awesome! Answered all my questions, handled my requests and even offered suggestions I didn't know were available.

Mica is number 1 in customer support 10/10

Arianne was great, very efficient with a speedy reply. I always get this kind of support with Rivo. Highly recommended products. Mica is equally as awesome. Quick to help out and very knowledgeable.

Everything is set up really well and the customer service is awesome !

Always great customer service. Jel was awesome!

excellent app I liked it and easy to use. Compared with other apps, the free plan has a lot as start-ups can get benefits from it and add value to your business

The Customer service team is prompt and easy to work with. The setup was streamlined and quick to install.

amazing customer service and friendly team! would recommend! they made the process super easy for me

Arianne was so super helpful and kind, she got back to me so quick and made sure all my questions were answered I am so glad I have this app on my shop page. such great customer service! thank you Arianne

Arianne was so helpful today, I am not the most computer literate. she was so patient with me. I am so excited to see how this app is going to help my small business grow. All of the things i set up are working really well so far. Thank you again

Arianne was so kind and replied really fast, when I had some questions about setting up the app to work for my brand! Seems like a really great and easy app!

bummed with how they count orders that don't even use the code as part of the counted sales. Any sales coming from Shopify would count towards the monthly sales. This doesn't make any sense, if a customer doesn't even know about the program they check out bc of an ad- that shouldn't be counted towards the count with the app. I had to uninstall it after installing it and asking support about this. I hope they will change this to reflect on the true sales reflecting the use of Rivo.

Functionality I couldn't find with other loyalty and referral apps, and the care and engineers are amazing on supporting implementations and feature requests

I used the chat for help. Arianne was very helpful and informative!

Abbie has been a great help to me, she not only took care of what I needed done but she also helped me by giving me insight on how to change my businesses Favicon which has nothing to do with Rivo. Abbie is awesome!

LuxIllume

2024-02-15

United States

Customer service is exceptional. Attentive, definitely not bots, and great to interact with. This app keeps expanding its functionality and in the long run that's saving me $ by not needing more apps. Can't recommend Rivo enough!

really loving this app. works great and they've got great customer support. I will recommend it for anyone looking to add rewards and loyalty programs.

The app integrates seamlessly into our systems and has helped us to simplify our rewards communications across all platforms. The only thing I wish it could do better is deleting expired rewards that customers have been given/claimed and not used from their front facing profile. They often miss the expiry date and call us claiming their coupon that expired last year is not working. Support is always quick to respond and answer any questions we have when we have them. I can not recommend this app enough.

Great customer service. Mica answered all my questions efficiently. I got extra tips on how to manage my account.

Very Nice customer service and even gave additional advice! Awesome service

super easy to talk to..understood requirements promptly and took necessary actions successfully in no time..very efficient service..thanks