Reviews for REVIEWS.io Product Reviews

NOT user-friendly at all! If you are trying to switch over from the Shopify Reviews system (which we've had in place for 6 years!) this company's system does NOT coordinate with the export file provided by Shopify to import your current stores reviews. When I attempted to follow the Reviews.io instructions for import, I was told by their associate that I would have to go through 6 years worth of reviews and manually make *each and every review* and line item workable to their system. Reviews.io might be fine if you are brand new company wishing to implement a review system to your store, but they definitely need to update their program and make their system work with Shopify if they want to gain customers who already have reviews on the Shopify platform.

Great support! Maddox helped us figure out an issue with integration. Thanks a lot!

We are still very new, but customer support via chat has been excellent (kudos to Madox, Tina and Nancy) . Customer support via email never replied to any of our concerns, not even once.

Crazy good!

Industry Beans

2024-02-14

Australia

Andrew and the Team at Reviews.io are exceptional. They are extremely patient and informative, assisting all stages of getting set up to support optimisations moving forward.

Seems good so far, had some issues but Daniel sorted it out for me very quickly, recommend the support for sure

I have just integrated the tool and so far I am thrilled. Super helpful and fast support. Many thanks to Daniel.

Very happy with Reviews.io. It integrates well with Shopify and their customer service is excellent.

schnelle hilfe in wenigen Minuten. Nur zu empfehlen. Die App tut was sie soll. Danke

The team is solid at Reviews.io and we are pleased with the functionality and flexibility of the site and the results we get from use. The variety of widgets and display options is better than most any other app of it's kind. It is very deep, so be prepared to spend an adequate amount of time setting it up. Support is very quick and very knowledgeable.

HIJABI

2024-02-09

United Arab Emirates

der support war sehr schnell und unkompliziert. Meine wünsche wurden sehr schnell umgesetzt, sodass meine frustration der Technik innerhalb von wenigen Minuten ein ende gesetzt war. Vielen Dank!

Super Support

Super service! Hilfreiche app!

As a marketplace there was quite a bit of setting up to ensure that the app worked smoothly for us. The team at reviews.io have been great. They get back to you relly quickly and are very much solution focused. Those golden stars started showing up in google almost immediately! Very happy to be using reviews.io ⭐️⭐️⭐️⭐️⭐️

Great support experience and app.

Guter Support, leider nur im Chat. Per Email kam leider auf mehr nachfassen nichts zurück.

Fast and friendly support.

Great service when I have issues. Google seller ratings go through which is very important. Extremely responsive to customer feedback. Very competitive pricing. Overall a great experience. We've been with them from the beginning of our e-comm journey and as we've grown we've moved up in the subscription levels and they've been helpful at every level. Highly recommended.

Amazing and quick response from Maddox. Great costumer service!

superb customer service & platform

Dermalogica

2024-01-19

Croatia

Easy setup, powerful features, and the best part – unbeatable customer support. The impact on my store's performance is remarkable. Highly recommend to all Shopify store owners!

We have been using reviews.io for almost a year now and are very happy with them. The customer service you receive from reviews.io is speedy and efficient. They are on top of any issues right away. Leila has always been helpful no matter what questions I have had.

ABSOLUTELY DO NOT RECOMMEND. Make sure to review all the points below based on our recent experiences with the Reviews.io & Influence.io platform before considering a switch, in order to save both time and money. 1. We have encountered a significant lack of understanding regarding the impact of their loyalty program on our revenue. It has been challenging for us to evaluate how customers who have joined our loyalty program are affecting our income. It is crucial to note that this is a feature that their competitors already offer, and it is one that we have actively sought on the platforms. 2. Another issue we have come across is the inability to edit email templates and insert links to our website when communicating with customers through the Reviews & Influence platform. They only promote their own platform, so as a brand, you do not even have the option to add a clickable email header with your website logo. Furthermore, each template contains their branding, which cannot be hidden. 3. Additionally, we experienced a delay in the onboarding process. Despite promises of a smooth and timely setup, our accounts were not fully set up until mid-September (the process started in August), causing a significant delay in our ability to fully utilize the applications. 4. The subscription cost MUST include the option to export reviews. Review.io is the first platform where we have encountered issues with this feature. We initially purchased the Pro Plan, but before downgrading the subscription, we were not notified about this rule. To export our data, their team suggested us to purchase the Pro Plan again. 5. Lastly, we have noticed a lack of summary and feedback after our calls with the support team. It is crucial for us to have a clear understanding of the discussions and decisions made during these interactions. Despite requesting a follow-up letter after the call, nobody sends one, and we have to contact multiple times to gain a clear understanding of the points being worked on regarding our case. Сonclusion: The functionality of the plans does not match the market price, there is no detailed reporting on the impact of their application on your profitability, reviews moderation is difficult and the support team does not prepare for your calls to improve the results on the platform and only promises to pass information to other departments.

Unkomplizierte Einbindung der Reviews. Der Support ist auch echt klasse und sehr schnell! Es brauchte nur eine kleine Änderung, um die Breite des Produkt-Widgets für mobil und Desktop getrennt anzupassen. Das war fix erledigt. Wesentlich flexibler als Trustpilot. :)

The customer support provided by reviews.io is stunning. They take the time to trouble shoot a problem till it is sorted! Adam was fantastic!