Reviews for Referral Candy & Affiliate

We recently integrated the app with our store. Benz from the support team helped to quickly resolve my concerns. Great support I would say, thanks!!

Cirs is our business success manager and she is so full sense of responsibility and so nice! Whenever you need her, she is there for help, always. Although, I do appreciate that Referral Candy can launch a better and smarter system that merchants could stimulate users to participate in the program through tiered-base rewards.

We've just installed this app and had some great support from the Referral Candy team in answering any questions we had on how it all works. Katherine in particular was extremely helpful and responsive in their inapp chat.

Overall have had good experience with Referral Candy. Big thanks to Jared for his help and patience. Recently had another issue crop up, and Valerie was prompt in getting back to us and giving us the answers we needed.

Shokz

2022-05-23

Netherlands

Super detailed instruction and very careful to teach me, this is the first time I've used this plugin and it works great! Thanks, Hannah！

I use this app for referrals - it is excellent to get started with your first program. It takes a little while to figure out how to edit the content but then it's really simple. Also it does integrate with Recharge but it's not 100% perfect so definitely check the functionality you need before signing up.

Excellent features, performance-based costs, very fast and helpful support. We used this service both on woocommerce and now shopify with solid results all round.

A very user-friendly app. The level of customer support is also fantastic, response times are quick and Hannah in particular was very helpful. Highly recommend Referral Candy!

Very easy to set up and their on hand expert, Katherine, was so informative and helped with through with any question I had. Highly recommended.

I had a few things I didn't understand in the setup, but JC was very attentive to help me. The problem was solved in less than an hour! This is great. Thanks to the best team.

We've been using this app for a year. Referral emails look good, and the app is friendly. They have amazing support!

Was having some trouble understanding how my store's rewards were set and Cris Lopez walked me through the whole process. Thank you so much!

Rubber Mulch

2022-05-11

United States

Just getting started with referral candy and thanks to Jon and Katherine set up was a breeze! Easy to use program and simple set up!

It says if we need help we ask help from their expert, but where the hXll is your expert? They never reply your message and only an automation robot to speak to you.

Currently, I'm using this App as part of my Marketing Campaign. In the Onboarding Call Jelson went above and beyond explaining me how to use every step of the dashboard and things I need to implement. In addition, Jelson shared with me some tips to succeed using Referral Candy. Thank you for your patience!

We are setting up our referral program with referral candy and had a few clarifying questions before we launched it. Cris from support was very helpful in answering all our questions and we're excited to see how this new program works for our business!

Lately, we have been facing some issues with referral candy. But the support is amazing. Been in touch with support for a couple of days to solve an issue and it was great. JC, the account manager took care of things, clarified all our questions, and got the issue resolved.

Great and prompt customer service from Lorraine in setting up our program - looking forward to getting this live

I like that I was assigned a dedicated customer service rep, Jelson, who has very courteously answered my many questions and helped with any issues I've encountered. Customer service is excellent! Just one cautionary note - there is currently no notification of failed (unclaimed) reward payments, but hopefully they will add this feature soon.

I had questions and Cris was more than help and patient! Plus it is a great tool to help increase customer base.

Grym app för att använda referal. Bra kundservice och bra hjälp när man behöver. Kan rekommendera denna!

We have just started using the Referral Candy app but in addition to a wonderful user experience, we had to reach out to the CX team for some support with our Klayvio integration (*our fault, not theirs), and Erbin from their team was awesome to work with. He took the time to listen to our issue, walk us through the troubleshooting and provided a timely resolution that exceeded our expectations. Can't recommend the app and their service team enough.

App so far has been easy to get started with and CS rep Vino was great to work with. He helped answer initial questions quickly and clearly. Looking forward to getting the word out to customers.

Easy app to get started. Excellent and prompt customer service from Jon and Mickey. Highly recommend!

Great and prompt customer service from Jon in setting up our program - looking forward to getting this live