Reviews for Referral Candy & Affiliate

Lately, we have been facing some issues with referral candy. But the support is amazing. Been in touch with support for a couple of days to solve an issue and it was great. JC, the account manager took care of things, clarified all our questions, and got the issue resolved.

I like that I was assigned a dedicated customer service rep, Jelson, who has very courteously answered my many questions and helped with any issues I've encountered. Customer service is excellent! Just one cautionary note - there is currently no notification of failed (unclaimed) reward payments, but hopefully they will add this feature soon.

Great and prompt customer service from Lorraine in setting up our program - looking forward to getting this live

I had questions and Cris was more than help and patient! Plus it is a great tool to help increase customer base.

Grym app för att använda referal. Bra kundservice och bra hjälp när man behöver. Kan rekommendera denna!

We have just started using the Referral Candy app but in addition to a wonderful user experience, we had to reach out to the CX team for some support with our Klayvio integration (*our fault, not theirs), and Erbin from their team was awesome to work with. He took the time to listen to our issue, walk us through the troubleshooting and provided a timely resolution that exceeded our expectations. Can't recommend the app and their service team enough.

App so far has been easy to get started with and CS rep Vino was great to work with. He helped answer initial questions quickly and clearly. Looking forward to getting the word out to customers.

Easy app to get started. Excellent and prompt customer service from Jon and Mickey. Highly recommend!

These guys are amazing! really know their stuff and guided me through the entire process! I hope positive this will be beneficial for my business.

Great and prompt customer service from Jon in setting up our program - looking forward to getting this live

Really helpful staff member JC talked me through everything! Answered all my questions and very helpful

I just tried the app and have no idea how well it performs but the support guy, JC was a pro and was accessible immediately.

RAD Roller

2022-04-22

United States

This app was easy to get started with and my account rep, Vino, was fantastic! They answer questions in a timely manner and even took a call with me to make sure I was set up for success.

still setting it up but just wanted to come on to say Jelson has literally already been so helpful and so quick at responding. Only downloaded it about half an hour ago and responded within about 30 seconds. Insane service.

Setup was quick, but there was some customization we couldn't figure out how to do. We reached out to the Support team one a couple of occasions and had the pleasure of working with both Erbin & Jon. They were able to quickly understand my requests and were able to customize ReferralCandy even more than the admin lets us, tailoring our referral program to be EXACTLY what we needed. We owe a big THANK YOU to both of them!

Referral Candy is AMAZING! I've already made sales within a few days of launching my referral program in my new shop. The customer service is phenomenal, Jelson was very patient with me while I was having issues with my browser and log-in. And he recommended the Post-Purchase Pop-Up Widget which is a must, and a few other options to customize my banner and social media messages to better reflect my brand. He also kindly referred me to the Best Practices for Setting Up Referral Rewards page when I asked his advice on what discounts I should be giving. Awesome Product and OUTSTANDING customer service!!!!

Works as intended. Customer service was super quick to respond via Chat. Katherine was very helpful!

App works well, it is easy to set up, ready to be used and it has great customer service that replies fast

Best customer service of any app I've used!! Had an issue that I realized was a Klaviyo problem, rather than Referral Candy. Once the issue resolved, the app worked like a charm. Excited to see what sales can be generated!

While setting up Referral Candy I had a couple of questions and Erbin from support was a HUGE help. They answered all my questions so we were able to confidently set up the app. Thank you Erbin!

Taste Ireland

2022-04-14

Australia

Perfect app. Customer service is even better. Jelson is genuinely one of the best service persons I've ever dealt with top-notch customer service. my rating is for customer service rather than the app.

Great customer support from Lorraine - can be a bit fitched in places but just reach out for support!

Great app - I have been using it for years and it functions well. CS is very helpful and app is very easy to set up and use.

Perfect app. Customer service even better. Katherine is truly one of the best service persons I've ever dealt with.

Brilliant Customer Service. Super quick and efficient. In less than a minute, my problem was sorted. Thanks a lot.