Reviews for Recharge Subscriptions

I have benefited greatly from using this app for my business. Recently I had a small fix that was handled by Nick. It was dealt with at lightening speed. Thank you. Thank you for taking the time to leave a review - and for the shout out to Nick! - Ty Bailey | VP of Services

Very fast response and resolution! We appreciate your review! - Ty Bailey | VP of Services

UPDATE: reply suggested that I've been in conversation with Recharge about this issue, but that's not the case as I haven't spoken to anyone since the response I described below. At that time it was made clear to me that your team member wasn't interested in helping, so I felt had to cancel the Rewards service. ORIGINAL POST: They reached out to upsell me on an additional service (Rewards), and said that they would help me set it up before launching. I agreed, but didn't realize the contract I signed said I would start paying right away. I found out 8 months later that I'd been paying $200/month for something I'd never used. My fault for not reading the contract and just believing the sales pitch. When I reached out to explain, they told me I should feel lucky that I don't have to pay more because I'm on a legacy plan. We appreciate you taking the time to share this feedback. We see you’re in conversations with our team now and we’re always interested in chatting to know how we can improve. - Ty Bailey | VP of Services

Nick with customer support did a great job! Thank you for the shout out to Nick & the five star review! - Ty Bailey | VP of Services

We migrated from Bold Subscriptions (v1), because we needed to migrate anyway, and we used this as an opportunity to see how the other big subscription players worked. Recharge has some very nice features for both gifting as well as managing the subscriptions. The UI is intuitive and thoughtful. Hoa - our implementation engineer - was super organized and thorough to get our data migrated into their app, and get us through our first subscription renewal cycle. We appreciate you taking the time to leave your feedback and review! - Ty Bailey | VP of Services

Very helpful in resolving my issue. We are glad to hear that you've had a positive experience! - Ty Bailey | VP of Services

We appreciate the five star review! - Ty Bailey | VP of Services

Was not using this app and had no idea it was charging me monthly for over a year. We appreciate you taking the time to share this feedback. We see you’re in conversations with our team now and we’re always interested in chatting to know how we can improve. - Ty Bailey | VP of Services

Jaden is such a great support! So thankful being supported by him/her! Helped me with multiple issues and guided me through properly. Thanks again Jaden! Thank you for your review - and for the shout out to Jaden! - Ty Bailey | VP of Services

Thank you for the five star review! - Ty Bailey | VP of Services

Malik provided us with excellent customer service. He was professional. knowledgeable and friendly in his communications and followed up with us as he had promised. Thank you for the review - and the shout out to Malik! - Ty Bailey | VP of Services

Extremely easy to use and when you can’t figure it out, the customer service is quick and efficient. Very happy customer! Thank you for the five star review! - Ty Bailey | VP of Services

excellent customer service We appreciate your review! - Ty Bailey | VP of Services

I had a complicated problem recently and Ola was able to help me figure it out with no problem. Such an easy and reliable platform. We are glad Ola was able to assist you. Thank you for the review! - Ty Bailey | VP of Services

Brilliant App for subscription services with great support on hand. Thank you so much for the five star review! - Ty Bailey | VP of Services

Recharge is awesome. They actually answer their chat messages! They are quick, easy to follow, and answer all your questions. In this day I appreciate humans that respond. Thank you! We appreciate your review! - Ty Bailey | VP of Services

DIJO

2024-12-09

Thank you so much for the five star review! - Ty Bailey | VP of Services

App is great and customer service is 10/10 Thank you for the review and shout out to our support team! - Ty Bailey | VP of Services

We are really happy with REcharge and today i need to chat with support and Matt was amazing helpful We're so glad to hear that you had a positive experience with our support team! - Ty Bailey | VP of Services

Great customer service for technical troubleshooting! Jaden was very helpful, thank you! Thank you for taking the time to leave a five star review - and for the shout out to Jaden! - Ty Bailey | VP of Services

Great support from the team as always We appreciate the shout out to our support team! - Ty Bailey | VP of Services

Olivia Macaron

2024-12-03

Helpful rep Thank you for the five star review! - Ty Bailey | VP of Services

PROS: - Customer service is always very responsive and helpful. (Shoutout to Zachary!) - Custom bundles and periodic subscriptions have substantially improved store metrics across the board. - Analytics dashboard is easy to navigate and read at a glance. - Good range of integration options with other softwares/apps/services. CONS: - Limited out-of-the-box customization for bundle interfaces. Colors and text can be changed, but changing the layout of the bundle UX interface itself requires coding experience or developer assistance. - Tiered discounts on bundles (add more, save more) cannot stack with other product discounts regardless of settings, due to how Shopify prioritizes discounts. We appreciate your feedback & review! - Ty Bailey | VP of Services

As always, Recharge support provided a prompt and clear solution to my question, streamlining my workflow and making my tasks so much easier. Thank you for the shout out to our support team! - Ty Bailey | VP of Services

very helpful with tutorials so I can then help customers on my own Thank you for your review! - Ty Bailey | VP of Services