Reviews for Recharge Subscriptions

great and fast customer service!

Raw Wild

2024-05-24

United States

Tech support is excellent, Juan C. Helped me today and solved my issue very quickly. Raw Wild Dog Food

We have been using Recharge for 2 years and we are very happy with it, Recharge is really great app for subscription management. It provides almost all tools for you to customize the experience and has support for password-less login which can useful when you need it. In addition to being a great app we like their customer service a lot, when we needed help very first time Irving O helped us carefully and we could be able to resolve the problem in a couple of hours!

Very helpful thank you

We migrated from Recharge to Yotpo Subscriptions last year, and realized pretty quickly the mistake we had made. We are now back at Rechage, and excited to see all the new products and features they are rolling out! Jairus at Recharge was especially helpful during the migration process. He clearly explained each step of the process and walked us step by step through a successful migration back to Recharge. Very happy to be back at Recharge!

Solid reliable app, lots of features that help keep customers happy plus excellent, responsive technical support.

Another victim of enshittification. Recharge increased monthly prices from zero to $100 and ruined what was a solid service.

This app has been flagged for fraud. I wish I would have researched more. I installed this app that specified monthly payment would only commence after reaching 50 subscription customers. However, despite having only 9 subscribers to date, my card was unexpectedly charged $200. Upon contacting them (Recharge app), they informed me of a sudden policy change where all customers would be charged, despite my lack of consent or awareness of this alteration. I perceive this as fraudulent behavior. I did not consent to any new terms. I contacted a lawyer who took a look at the app, agreement and email exchange and said "Charging a customer without their explicit consent is not only unethical but also illegal. According to consumer protection laws such as the Electronic Fund Transfer Act (EFTA) and the Fair Credit Billing Act (FCBA), businesses are required to obtain consent before initiating charges to a customer's account.Despite any claims of notifying customers via email of a "new policy of charges," such notifications do not constitute valid consent, particularly if explicit agreement was not obtained from each affected customer." In this case, the terms explicitly outlined a payment structure of 1% + 10¢ per transaction to Recharge. Any deviation from these agreed-upon terms without the customer's explicit consent may constitute a breach of contract and potentially fraudulent behavior. UPDATE: They refunded us and wrote a message below pretending they accidentally charged us. Weeks later they CHARGED US AGAIN $312 when they thought we weren't looking. BE WARE.

Customer support is extremely difficult and does not provide a valid solution or answer any follow-up questions regarding the issues we are facing. While the supports response time is good the issue is with the content as the issue is not resolved and is affecting the bottom line of the business. The email thread with the support is a mile long and we have still not been able to get a meaningful solution or any feedback of proposed time to resolution. Being a SaaS solution there is no escalation option in a traditional sense to a process business owner that would take our issue seriously.

Currently having a poor experience trying to reach a salesperson to help with my pricing plan. I sent an email inquiry 7 days ago but no one has replied to me. I like the product but customer service seems to be going down which is frustrating.

The app and the service is probably the best in the market. It works really well and the setup is very easy. We are using it from years and we've never had a several issue. But the best is the technical support: very skilled, and they are so fast to respond to every request! This is a very crucial aspect to consider when implementing a business critical solution like this one. We're really satisfied with Recharge!

The best in the business for eComm whether small or big business on Shopify.

Great support team (shoutout Irving!), works well, key to our business.

Customer support is superb which for me is very important!

Very good app for subscriptions and well integrated with Shopify!

I'd like to thank Nena at Recharge Support for her incredibly fast and helpful customer support. Her prompt response and efficient problem-solving skills made my experience great. Nena's dedication to resolving issues swiftly and effectively is truly commendable. Thank you again Nena, for providing outstanding service!

We've been using this app for over a year and it has helped increase our customer subscriptions and customer retention. Their support team has always been responsive and helpful whenever there were questions or issues with troubleshooting.

We had the best support throughout the setup and migration process, thanks to Jairus. He provided excellent advice and valuable insights, ensuring a smooth transition for our business. Highly recommend his expertise!

Matt was very helpful

Impossible to cancel, unauthorized charges reoccur every month, any attempt to sto failed, had to escalate with Shopify, hopefully that would work

We have recently transitioned to Recharge and everything has been going great thus far. Vinse helped guide us through the migration process very smoothly. Two thumbs up :)

LYKON

2024-05-10

Italy

Nena provided me with timely and efficient support and was very friendly and polite :-)

Support is fast and responsive. Very happy with the service provided!

MC was super helpful and ensured both we and the subscriber would be happy with the resolution

Excellent customer service - nice not to talk to a bot!