Reviews for Recharge Subscriptions

Love Wellness

2025-01-30

Miley is a GEM! She was able to solve an issue for us that had been a pain point for a week in less than 24 hours! She deserves a raise! We appreciate Miley too! Thank you so much for leaving a review. - Ty Bailey | VP of Services

The Analytics Have not been working since end of day Jan 25th(today is Jan 29th) , and not a single email from them explaining what's going on. Full 24 hours after they stopped working they uploaded a small banner on the analytics page saying they're working on fixing it. Didn't respond to any tickets. HORRIBLE at communicating issues. Also WTF? How can analytics be down for 3 full days? And 2 of them are work work days too. I have never seen a software fuck up this bad. We appreciate you taking the time to share this feedback. We see you’re in conversations with our team now. We are looking forward to reaching a resolution for you, and we do apologize for the experience. - Ty Bailey | VP of Services

Recharge has been wonderful, thanks to Ola for the quick help! We appreciate your review! - Ty Bailey | VP of Services

Great customer support – they're very quick to respond. Thank you for taking the time to leave a review! - Ty Bailey | VP of Services

Always so helpful and quick to fix anything. We are glad to hear about your positive experience! - Ty Bailey | VP of Services

Thank you for the five star review! - Ty Bailey | VP of Services

The system works fine, but updating existing subscriptions is annoyingly difficult. The help files need to be rewritten and aimed at 'mum and dad' users (which I would imagine would be the bulk of your clients) and clearly step by step explain the process. We really appreciate your feedback! - Ty Bailey | VP of Services

Even though there are several workflow exceptions that are hard to find and resolve the overall working of the app and the support team make this app worthwhile investing in. Sydney did a great job on the call and I'm very happy. We appreciate your feedback and review! - Ty Bailey | VP of Services

I got Recharge primarily for the RechargeSMS capabilities and it has been an atrocious user experience both as a customer and for my customers. The RechargeSMS does not work. There is nothing on the onboarding process about needing to be on Twilo before setting up workflows. And you have to fill out a spreadsheet instead of inputing your information into a website to do so. My customers were automatically enrolled even though they did not sign up for SMS, and then are bombarded with emails about not being able to receive texts creating a confusing user experience. And to top it all of the email branding doesn't work within Recharge SMS. Stay away from this until they get the app sorted out. They do not have a good process or flow and seem to be building the plane as they fly. Not worth the $500 a month at all.

This app is great for managing magazine subscriptions. And, the tech support is AWESOME! Every time I have had a question, big or small, the team has walked me through until everything works perfectly! We are very glad to hear about your positive experience! - Ty Bailey | VP of Services

Great service Thank you so much for the review! - Ty Bailey | VP of Services

Our experiences with Recharge have been positive overall. Their support team is great and offers tips/suggestions that are super helpful. The app functionality is great and very user friendly. We appreciate you taking the time to leave your feedback! - Ty Bailey | VP of Services

Very helpful Thank you for taking the time to leave a review! - Ty Bailey | VP of Services

Great service, helpful & quick support team We appreciate you leaving a review! - Ty Bailey | VP of Services

It’s been great customer service, I reached out to them and they were able to support me and get my account running smoothly. Would definitely us continue to use them. Thank you Thank you for the review! - Ty Bailey | VP of Services

Recharge Support are really quick to respond and provide clear, concise assistance. We are glad to hear you've had a positive experience! Thank you for the review! - Ty Bailey | VP of Services

We appreciate you leaving a five star rating! - Ty Bailey | VP of Services

Thank you so much for the five star review! - Ty Bailey | VP of Services

Super helpful and quick response! We are glad to hear that you've enjoyed your experience with Recharge! - Ty Bailey | VP of Services

We appreciate you taking the time to leave a review! - Ty Bailey | VP of Services

The most poor customer service ever, never helpful. They have never been able to help on that chat We appreciate you taking the time to share this feedback. We will be reviewing the support ticket for future training opportunities. - Ty Bailey | VP of Services

Great support! Thank you for taking the time to leave a review! - Ty Bailey | VP of Services

Jacobsen Salt Co.

2025-01-09

Thank you for the five star review! - Ty Bailey | VP of Services

Great customer service! We appreciate your five star review! - Ty Bailey | VP of Services

Thank you for the five star review! - Ty Bailey | VP of Services