Reviews for Recharge Subscriptions

Love this app and support. We appreciate the five star review! - Ty Bailey | VP of Services

Shoutout Nick he goated Thank you so much for the review! - Ty Bailey | VP of Services

Really love how Recharge has been able to support our business scaling! They have 24/7 support and are always very thorough. Makes it easy enough for anyone to do it :) We are very glad to hear about your positive experience! - Ty Bailey | VP of Services

Juan was very helpful in getting my issue fixed. We appreciate the review - and the shout out to Juan! - Ty Bailey | VP of Services

We’ve had an excellent experience with ReCharge and their support team! Their platform is seamless, reliable, and easy to use, making subscription management effortless. The support team is responsive, knowledgeable, and always ready to assist whenever needed. We highly recommend ReCharge for anyone looking to optimize their subscription business. Thank you so much for the five star review! - Ty Bailey | VP of Services

Works great and the support team is always very helpful. We are glad to hear about you positive experience! - Ty Bailey | VP of Services

Customer service through live chat is relatively responsive and depending on the issue they are able to find a solution during the chat. If not, they make it clear they will follow up via email once the problem is solved. As a small business, the biggest gripe I have with Recharge is the cost. If there was some kind of tiered pricing based on subscriptions processed per month, it would make working as a small business more palatable. We appreciate your feedback! - Ty Bailey | VP of Services

Mineral Fusion

2025-02-20

Ola was helpful and knowledgeable! We appreciate your five star review - and the shout out to Ola! - Ty Bailey | VP of Services

Great technical support, platform works great. The only bummer is that we were onboarded onto ReCharge Memberships rather than ReCharge subscriptions for our SaaS offering which seem to have not been the best fit. But overall a great platform if you're looking to provide subscription offerings. We appreciate your feedback! - Ty Bailey | VP of Services

Vuk was very helpful with making sure our shipping profiles were working correctly! Thanks Vuk Thank you for leaving a five star review! - Ty Bailey | VP of Services

Soo helpful!! We are glad to hear about your positive experience! - Ty Bailey | VP of Services

Customer service is always very helpful and knowledgable, very quick to answer back in chats. Ola has helped me twice now and is fabulous. Thank you for the shout out to Ola & our Customer Service team! - Ty Bailey | VP of Services

We appreciate the five star review! - Ty Bailey | VP of Services

Vince helped and answered all my questions during my Recharge launch to my satisfaction! Thank you so much for the review! - Ty Bailey | VP of Services

Amazing!! Great Customer Support Thank you so much for the five star review! - Ty Bailey | VP of Services

Airinum

2025-02-06

5 stars for the great support from Matt but 3 stars for not being able to manually input Subscription orders. We appreciate your feedback. - Ty Bailey | VP of Services

I signed a contract with Recharge and came to find out just a couple days later during our first implementation call that the app would unfortunately not work with my store's existing membership/discount system. I immediately reached back out to my sales rep to see if there was a way to make it work, and when there wasn't, I asked them to cancel the contract. They have refused and are charging me $500 per month for a year for something that was never even implemented in our store. This is so unethical, I cannot believe they would enforce this when nothing was even setup and no costs were incurred on their end. I explained that the app's features won't allow it to work with our existing membership system and they have refused to let me out of the contract. It's not like I took a bunch of their engineering time and set up the whole system and changed my mind or jumped ship to another app. The app is literally not even installed in my store and was never setup to be operational to begin with. Be very careful signing contracts with unethical app developers. I got burned here and never imagined someone would treat me this way! There are many other subscription apps who told me they would never treat a customer this way given what happened here. Thank you for sharing your feedback. We’re sorry to hear about your frustration regarding the terms of your agreement. Our team always aims to be transparent about contract details and expectations from the outset, and we understand how disappointing it can be when things don’t align with your needs. If you haven’t already, we encourage you to reach out to your sales rep so we can review your situation together and ensure all options have been fully explored. While we’re unable to make changes outside the terms of the agreement, we’re committed to helping you get as much value as possible from your time with Recharge. Thank you again for your feedback - it helps us continue to improve. - Ty Bailey | VP of Services

Recharge support was quick and helpful. They responded fast, understood the issue, and provided a clear solution. The whole process was smooth, and I appreciate their efficiency. Great support experience overall! Thank you so much for sharing your feedback. - Ty Bailey | VP of Services

Recharge Subscriptions is a very professional application, best in class. The client support is extremely prompt and efficient. They are always there to help you solve any issue fast. Thank you for the five star review! - Ty Bailey | VP of Services

Support has been horrible, it has been over a week and nothing has been done to fix my issue. For a company that makes millions you would think they would have better support

Great customer support, shout out to Juan! We appreciate your review, and the shout out to Juan! - Ty Bailey | VP of Services

Malik was very helpful getting me the answer i needed on recharge! Thank you for the review - and the shout out to Malik! - Ty Bailey | VP of Services

We appreciate the five star review! - Ty Bailey | VP of Services

Thank you for the five star review! - Ty Bailey | VP of Services

Excellent! Thank you for the five stars! - Ty Bailey | VP of Services