Reviews for Recharge Subscriptions

The Meadow

2021-08-06

United States

Great app and support. Had a few questions regarding integration with some Apps and Shopify 2.0 and received a quick, detailed, and helpful response from the team. The Recharge App itself is a easy way to setup subscription services for your store and has always worked great for us.

Was having issues installing and reached out for help and their customer service got back to me quick and solved the problem. Thanks Dalia and thanks Recharge. Looking forward to taking subscriptions from my customers now.

Brandon was super helpful - service is delightful and the app is always easy to use. Loving the new UX changes!

I had a question and Owais was fast, polite, and very helpful in the response. Every time I reach out to their support I receive great help.

CCL Supplements

2021-08-04

United States

Very helpful customer support and the app has helped us generate thousands in recurring revenue. Highly recommend!

UPDATE: Customer service was great and was able to resolve the refunding issue we had (i.e. issuing the refund thru Shopify's dashboard doesn't initiate the refund, so be sure to issue the refund thru the Recharge/Stripe/3rd Party app!) George was awesome and even reimbursed the couple of dispute fees we had. Other than the refund issue, this app has worked great for us and it was very easy to set up.

Recently added recharge to our website and have had great customer service since Day 1. Prompt responses for every question I have. Shout out to the many team members who have helped me, and more recently Dalia F. Thank you for all you help!

Damien R was very helpful and so efficient! We needed a shipping charge updated for existing subscribers and the request was resolved quickly and painlessly! Thank you!

Super easy to use and set up. Videos and documentation are helpful. Support was also very helpful in researching issues.

So far this has app has had the most bang for the buck out of various subscription apps I've tried and the support team has been extremely helpful and quick to respond! I've been working with Nikola, who has been so patient and detailed in responses!

Probably the most UN - USER FRIENDLY app on Shopify. Customers find it hard to swap, pause, cancel, items. Admin backend is terrible and backward, need 100's of clicks to make changes and have to do everything ONE BY ONE. Support is slow unless you PAY FOR PREMIUM SUPPORT. You should know the value of recurring orders is HUGE for online stores and you need to improve your over all interface. I have lost customers as they get frustrated to use the customer account management system, its terrible

Excellent customer support from Rudy of the Support Team - went above and beyond to help out. Timely responses and extremely professional.

I have used ReCharge for years now and every time I've had a question or concern they have responded to me promptly and have been able to assist me. Highly recommend them and their service.

Terrible customer service and support. Zero support for launch. Advised a 30min migration - it took 72 hours. Use another subcription app.

As a subscription system, the app performs fine. We are always on the hunt for a new system because Recharge's support leaves a lot to be desired. First, do not pay for enhanced support. It is no different from what is built in. When you do finally communicate with support, you will be gaslit approximately 3 times before they acknowledge that the problem exists. "We can't duplicate the problem" "There was nothing attached" "The video example you provided isn't long enough". In between each communication is at least 24 hours. It's exhausting. Most problems I've finally fixed myself using message board info or YouTube videos. Other problems require a developer. However, Recharge's recommended developers never get back in touch. I have one persisting issue that I cannot correct, Recharge refuses to correct and their developers won't acknowledge me. If all you do is sell subscriptions, Recharge is adequate. If you have other products in your store, prepare yourself for ongoing interaction with support.

Very fast support from them on my first request. Haven't used the app much yet but so far so good. Happy with it.

Recharge has helped us tremendously by streamlining a bunch of processes that we had traditionally put together with custom code and manual workflows. Now we've got it all in one place, and the customer support is top notch! They are timely and thorough--couldn't be happier to work with them.

Phenomenal customer support! I needed an issue resolved quickly, and Vuk helped me out seamlessly and resolved my issue.

Very good app and effective customer service ! It runs as it should and their support is very reactive if you have any question

Great customer service, fast and effective. Great app full of options and with translations available to spanish.

Great app. Tigist from the support team was incredibly patient and helpful with the technical issues I was experiencing!

Short Par 4

2021-07-29

United States

The Recharge team has been great (Ana, Brendhain, Timoor & Jairus specifically). We've been with them from the beginning and they've been open to ideas and very responsive in helping to solve anything that needs to be addressed.

Alicia was very helpful and fixed the issue with one email :-) very quick and easy to sort. Great customer service

Mary was right on top of this interaction, smashed it. The problem not quite solved but great to know you are aware of it and its work in progress. Thank you.

There are many bugs that cause my customers repeat orders not to go through each month and I can never understand and take ages to try to figure each problem out, I hope this will be improved soon, although the I'm very happy with the customer service