Reviews for Recharge Subscriptions

Alicia J was wonderful helping us urgently update some subscription charges! They are always so responsive - account management and customer service are top notch!

Reached out to support and they quickly made the feature available to us. Support is on the ball...

I am reviewing my customer service experience with Denis R. He got back to me very quickly and provided me with the answers I needed with regards to a customer question about receiving notifications.

We've had some issues with the app that we really struggled to resolve, but we eventually got there with the help of the recharge team. Thanks to the team for the persistence & continued communication!

I have been using ReCharge since starting my subscription business in 2017. The features are great and the customer service is excellent! Very friendly, helpful, knowledgable and professional. Highly recommend!

Quick and clear customer service, solved the issue easily. Very happy with the result. Thank you very much.

ReCharge has been a tremendous asset and addition to our tech stack. Subscriptions are an important part of our business, and ReCharge is a fantastic platform to leverage for both growing and maintaining subscription customers. Great product and even better team! Couldn't be happier with the level of personalized service from day one.

Love this app. Plugs in easily and intuitive. Allow us to do everything we need with our subscription program. Support is great and fast. Highly recommend.

BrightAutism

2021-05-17

United States

It is a great app that makes simple the subscription process for my customers and for me, as a store owner. Plus the support service is spectacular, their answers are always fast and accurate. They really have helped me find the right solution and taught me how to use the platform in the best way

Super quick response, very proactive, fixed my issues same day, incredibly responsive and nice. Great customer service!

Had a great experience with the customer service team who offered me a prompt and effective response.

Brilliant, brilliant, brilliant!!! Always super helpful and supportive and quick to respond. Thank you so much!

This app has really helped with customer retention, and DJ in customer service was great. Be warned though that if you want quick response times you will need to get a premium service plan.

This app works very well for monthly subscriptions! The couple of times I have reached out to customer service, they have been very helpful.

ReCharge is fantastic! Highly recommend. The team driving this service is absolutely incredible and thorough when assisting with issues. The features and abilities for our customers to manage, update, remove their subscription are all there and easy to use. Lots of useful reporting and tracking metrics and more. Also, ReCharge can handle large subscription models really well. We have over 15,000 subscribers currently so if that doesn't tell you they can do it, I don't know what will. Of course there are be things that can be cleaned up and added over time and I know ReCharge pays close attention to the moving pieces within Shopify so that they are always compliant. Five stars!

Account login functionality for the consumer (front end) can be faulty. The analytics are good, but could be enhanced.

The Bookish Shop

2021-05-13

United States

Daliah F and AJ M. have been SO very helpful to us! We were hesitant to switch our subscribers to ReCharge, since we had been with Cratejoy for so long, but we are extremely happy we did! Daliah & AJ are always not only willing to help, but seem excited to help us with any issues or confusion we have!

OLAPLEX

2021-05-12

United States

The function of the app is great, but the clean up of it is a bit confusing. Would love for the products to sync automatically!

Brandon fixed all my issues quickly and made it really easy for me to solve what I needed to have done!

We have been using ReCharge for subscription order for about 6 months. We are also using Klaviyo for email marketing and newsletters. So naturally we wanted to enable the ReCharge + Klaviyo integration. We ran into an issue with setting the integration setup. Fortunately, we had a great customer support rep (John) who communicated with us as their developers worked out the issue. I received a personal reminder from him only a couple of days later letting me know the issue was sorted out. I followed the setup process again as instructed and now we are rocking! A big thank you to the ReCharge team, customer support + developers! You all are doing a great job.

Wonderful service and great experience with support! All of my questions were answered and my issues were resolved quickly.

Great app that has everything I need in terms of functionality and it also has great customer support!

Renzo's Vitamins

2021-05-11

United States

They answered very fast, She knew exactly what we were needing at that point and solve the matter immediately. I will contact her about some other matters that we are encountering as well with integration with other apps we use in our stores in Shopify. Thank you very much I will recommend your support team.

Even though we are on the FREE account we get incredible after-sales service, love the features, flexibility and capability of the application and there is pretty much nothing it can't cater for!

Excellent customer service provided by Elli! Went above and beyond in helping and made the whole process seamless.