Reviews for Recharge Subscriptions

Bekah did a fantastic job helping me install ReCharge on my site. She went above and beyond to do a full installation, which made things much, much easier for me. Communication was fluid. Very impressed with her support. I look forward to getting started with subscriptions!

Really easy to use. On struggling a little on setup I contacted support via email and they input the code for me within 10 minutes. Fantastic fast service.

The assistance received from Katy was first class. She quickly identified how to help us install the app with our theme and ensured that everything was up and running in less than a couple of hours. Fantastic support. Thanks again.

I have asked a lot of questions, and they have been very helpful! Would recommend them for anyone you needs a subscription form of payment.

I was shocked but grateful that there was someone there to answer my questions and help troubleshoot issues with my shop on the weekend and late night. My issues were resolved and concerns addressed. I really appreciate this help with dealing with my subscriptions.

The features are great for my business, and support went above and beyond in helping me figure out a coding issue with my theme. Very helpful!

I'm yet to go live with my Recharge subscription, but I have been working with it for the last month to get things set-up in the back end. My use case is a little more complex than most, as I am selling a digital product on a monthly basis. I have used Recharge and Klaviyo to set this all up and am really happy with how it's working. The integration with the 2 apps was smooth and the team at Recharge have been fantastic during this set-up process. I have reached out a number of times for very specific things I needed help with and the responses have always been great and very helpful - and also very quick. I now have my subscription set up exactly how I wanted and feel confident that when I launch everything should work well.

The updated integration with Klaviyo is awesome, and the back end analytics have been improved a ton over the years.

ReCharge does exactly what we need it to do and the customer service reps are super responsive and professional.

Support always gives me quick help without a lot of back and forth and they go into Shopify when I need it and make code changes. I really appreciate their technical expertise!

Quick response and resolution from Matt J. He was very thorough with the information he provided. Great job!

Gabriel was amazingly helpful when setting up my promotion on Recharge, making sure that it was set up correctly! So prompt with responses and went the extra mile to help me - it was so appreciated!

The support was outstanding. And I am really satisfied with the experience of the Recharge staff who helped me. Thank you very much.

I use this app to provide a monthly subscription to my customers. It works very well and any time I have an issue they are quick to help. They are very nice, friendly and most important they are knowledgeable about their product and very quick to help.

I downloaded this app for my online business as a result of high recommendations from several other businesses. I was a bit concerned about the set-up which felt daunting, but it was so quick, simple and straight forward. Once the subscription widget went live we did hit a technical hurdle and the support team were there right away in the chat box. Problem resolved in less than 5 minutes and we went live. 5 star experience so far, can't wait to see how the app goes with our store!

Cora

2021-08-12

United States

Milica was very helpful in resolving an issue a customer had come to us with. We appreciate the great customer service!

In setting up ReCharge for a client, we faced issues between the older and newer Shopify Checkout Integration versions of the app. We received really good customer service from Matt J. and he was very responsive.

Customer Support was super helpful. I needed an update done because I had uploaded a new theme. They fixed it within a hour.

Customer service is the backbone of any client focused business. Recharge's customer service is beyond excellent. Thank you Nikola

Good functionality for our unique needs and excellent, available, hands on service, including really quick urgent response times when we’ve needed it.

ReCharge is not only a great app, but their customer service is also incredible! Would highly recommend for a recurring charge solution based on that alone!

Fast response to my issue. Support researched and helped clarify the problem. They then followed up the next day to see if it was resolved. Great customer service!

We use this app for our subscribers and it works very well. The support is also good, especially Dora. I had a problem with another agent that was unable to understand the simple problem that was preventing us from logging into our account. As soon as Dora was assigned to our case, she provided the fix instantly and we were back in. She's great.

Great experience so far, Evangeline on the ReCharge Support team was extremely helpful! We had a non-standard issue, and she truly went above and beyond to make the app work for our business

We use recharge for our subscription program, and have been pleased with the responsive and helpful customer service we've received. There have been a few hiccups, but Tigist was extremely prompt, patient and thorough with all of her communications and helped us overcome the obstacles we came up against. Thank you!