Reviews for Recharge Subscriptions

I used this app to get help on adding more items on the subscription. The representative was knowledgeable and cleared all my questions. Thanks a lot.

We've used this app for several years now. Been perfect for subscriptions and over time they have improved the functionality. Their support is also superb. Would recommend to any Shopify store looking to set up subscriptions.

Amazing App and wonderful customer support. I don't imagine my work without this amazing Recharge app and their support team. Very helpful and easy to communicate with.

Customer service is great and quickly responds. The app wasn't rendering due to an error on my end and Brandon was happy to jump in and troubleshoot for me.

Diego was very helpful and fixed the issue. thank you for your prompt response and quick action. Much appreciated!

Nikola in support was very helpful, and solved my issue quickly. Our customers love using the subscription service! It is an easy selling point to many of our busy customers who need orders filled regularly.

eFlow Nutrition

2021-06-09

United States

None existent customer service. Charges don't go through and tech support doesn't know why and won't answer you. Impossible to get help, they refuse to even offer a phone number!

The app is so easy to use, all you need is here and also the rep are so helpful and they respond so quickly to inquiries

The app is easy to set up and if there are issues the team is very responsive. The interface can be a little convoluted to navigate and we don't have options to set proper discount percentages unless we create a coupon from within the app. The out of the box implementation inserts certain text in areas where it's not needed and there is no edit functionality to modify. Other than that it's been helpful in testing out the viability of a subscription program.

Great app and fast assistance! Didn't think I would receive a response that quick since we are on the free plan, but we did!

I reached out to customer service for help with an error message my customers were receiving after I changed some settings in the app. Not only did Tigist respond promptly, he fixed my problem, and went above and beyond to alert me to another potential problem that was a separate issue from the one I originally needed help with. Thank you so much!

Jaxon went above and beyond. They responded and took care of our request very quickly. Couldn't ask for a better customer support experience.

We've been using this service for 3 years now and have been very happy. Support has been very helpful any time I have reached out.

I am submitting this review in regards to your ReCharge Customer Success, John T.! He was super helpful and was able to make the edits I was looking for super fast.

As a priority Recharge customer, we've been very happy with the Recharge team's response to our inquiries and requests. The agility of the Recharge team to perform bulk updates and assist us in keeping our own customers happy and delighted is immensely appreciated! (And an extra big shoutout to Jairus!)

Solid app for managing subs, and excellent customer service from the ReCharge team to address queries

I've been using ReCharge for a while now and have always had great service. Recently we had a billing issue, and within a couple hours on a saturday it was rectified and I was moving forward. Other than that I've never had any issues!

I used this app to add a subscription box to my puzzle website. It's easy to integrate, easy for customers to use and maintain their information, and ReCharge provides excellent customer service.

I really enjoy using recharge, I hope they can do more to improve customisation of customer portals, otherwise a good service!

I enjoyed the interaction with Milena N., she was terrific, knowledgeable and concise in her communication, she helped me understand WHAT we needed, which is great for I don't understand technicalities. Thank you Milena and ReCharge folks, Best, Raul

I was skeptical about no phone support for the issue I was having but the customer service rep/tech who helped me was quick in responding via email, super clear in her instructions, and knowledgable about how to help me resolve my issue. Very happy we worked it out with no problems.

Made it super easy for me to fix an issue disabling a subscription on a particular product. Thank you!!

Helpfull customerservice. The features requested was not avaiable. However the customer service was quick to offer other tools.

Poor customer support. They have a massive paywall to be able to access a standard level of customer support.

Nikola has been great! She's helped me with several inquiries that I had today and was quick to resolve them for me!