Reviews for Recharge Subscriptions

Wandering Bear Coffee

2021-09-10

United States

Recharge is by far the most robust and advanced subscription app. They are constantly listening to feedback from their customers and rolling out new features. Their support and accounts team are fast-responding, smart and creative with problem solving!

On one occasion Owais has provided me with useful guidance. Another time, Damien has been of great help and has even made a video to show me on to perform a certain activity step by step. I appreciate their support staff.

I use this app to bill subscriptions monthly and semi-annually and annually. So far-so-good. Terrell has helped me multiple times and Recharge remains an important part of our Shopify store.

Robert was very helpful and fixed our problem! He gave us very specific directions and we were able to fix it quickly. Thank you!

Support has been great -- Juan, Jon, and Terrell have all been so prompt and helpful! The chat support is very responsive.

Amazing support! Very friendly and skilled. And so fast to respond. I truly appreciate it and couldn't be happier with the app. Very user friendly

Milica in Support was absolutely amazing. Thank you so much for your help! I know it was very simple, but it makes a huge difference when you're going live and need a simple link to work. So quick and helpful. !!

ReCharge has been a great app for our 'subscribe and save' program. Also, their customer support is super helpful! :)

Customer support has been responsive and helpful, they have been quick to assist and work to resolve issues.

good app with helpful support team, easy to use, support team always helpful and is a lot better than Bold subs

I never write reviews but I feel like I have to, in this case, as a warning to potential users. I wanted ReCharge to work. I've used others in this space and found them lacking. With the number of features ReCharge claims to have it felt like a no-brainer. Instead, to date, I've run into the following issues, causing us to lose revenue and customers: - ReCharge doesn't understand sales tax and sometimes doesn't collect it properly, leading to lost revenue, or over-charging customers. They don't have a solution besides radio silence in their emails. - ReCharge doesn't understand the easily-attainable-from-Shopify shipping rates and will sometimes not collect shipping charges, leading to lost revenue. They don't have a solution besides to just don't collecting shipping charges or charge based on weight, not price. (No one told them that's a terrible recommendation, obviously.) - ReCharge's integration doesn't work with OS 2.0 themes, full stop, regardless of what they tell you. (It's not like it hasn't been in the works for a while.) - ReCharge made a change to their shipping component, causing my customers recurring orders to silently error out and not fulfill. This caused at least one of my customers to cancel, resulting in lost revenue. (I received no indication there was a problem, and ReCharge sent my customer a notification email that their order was shipping soon.) If you're not noticing a trend, here, it's this: with the hundreds of millions of dollars they've received in funding, their tool appears to be built like they had zero funding and had to create it in a weekend. I wish I could leave them because I don't trust them with my business or my customers, however, the competition is outright worse. I don't know where all of these 5-star reviews are coming from. They appear fake. I haven't had a single month in the last half-year where there I didn't run into an issue with ReCharge, and after speaking with colleagues in the e-commerce space, they all had similar views and opinions. Even after all that, I still managed to give them two stars. Like I said, their feature set is great when it works, but that's where it ends. Their support team is subpar and has no interest in seeing a problem through to a solution. Their documentation is scattered and inaccurate. You'll be fine if you don't do anything remotely complicated or ever need help. I wish I could go back in time and never sign up with them. I have customers I can't migrate away from their platform, at all, so I'll always be stuck to them unless I want to lose even more revenue. Maybe it's worth it.

We've been using the app for over a year now, and the support has been swift and personable in that time. Thanks, Nena, for your help!

Great customer service! Very helpful with step-by-step how to's that are informative and easy to understand.

I enjoy using recharge to easily adjust our company's customers plans. It is very smooth and simple to use. Milos, and the support team are always quick to remedy any issues.

Excelente app y lo mejor es la atención del equipo de soporte. Me han solucionado un montón de dudas!

Great app, good support (mostly / sometimes takes some days/weeks to reveice an answer). Ive been using Recharge for some years now as a Pro customer. I like it´s flexibility and the support, which mostly answers quite quick. However, I hope there will be features available in the future for Shopify´s multi-country-pricing & multi-currency support.

Juan C. - Extremely helpful customer support. Quick, accurate, and detailed information to solve a problem. Thanks, Juan!

Good app - rather efficient for businesses wanting to set up subscriptions. Great possibilities of customization also.

I asked for help regarding an english word I was technically unable to translate. Nigel was very helpful!

We use this app to manage our subscriptions and while it is mostly awesome, the response time from the service team is definitely lacking. It can take days to get a response to simple inquiries or even when trying to upgrade service or support.

Recharge works very well as a subscription service. We've used it for years. There was a slight issue when I switched my payment processor, I contacted Recharge and Alex G resolved the issue immediately with expert skill.

The overall app experience is pretty straightforward and easy to use. I do wish there were more robust analytics functionalities but I believe the team is working on that. In terms of service, Gordon has been great in being proactive on how to get our store up and running. We are anxiously waiting for recharge sms for non Shopify Plus stores!

Support is very helpful! They helped me do some testing when our customers were having trouble managing their subscriptions and provided good recommendations.

Recharge provides my store a lot of functionality, simple interface, great customer support (Hi Rudy!) when I've had questions their tutorial videos didn't get me through.

These guys always provide great support. Juan C was particularly helpful with a recent issue, which he solved quickly.