Reviews for Recharge Subscriptions

Good app and very responsive customer service that has helped us deal with a lot of issues that naturally arise when offer subscriptions.

This is a very bad app. They advertise that it's fully integrated but its just not. Do you yourself a favor and google ReCharge for Shopify Everything It Claims To Be? for you start. It will give you a more honest review. I wish I read this before we signed up

I use this app for my subscription products. I have an issue with getting my widget on my store, I contacted Recharge and Mary responded in a very timely matter and fixed my issue. I'm very please with this company.

Support is very hit or miss. Was very responsive when trying to bring us on and get us installed, then just completely stopped responding once they started getting money from us. App is not user friendly if you have a lot of items in your store (1000+). A lot of the stuff you need to do in bulk you can only do at a max 100 products at a time (i.e, updating product subscription settings).

Easy to use and frequently updated and improved. Really quick support and easy to use instructions the one time I had to reach out for help

Rachel D in customer support was amazing! I can't believe how accurately and quickly she corrected an issue for us. So impressed and grateful!

Great App. Have been using if for a 12 months and find it super helpful. Really helpful customer service also.

This is my second store using Recharge. It's awesome. Our customers love the subscription option and Recharge makes it simple and painless for the customers and us. Plus, their support is outstanding. Can't recommend this app enough.

My development team recently added on Recharge to my website. Its received great reviews so we are giving it a try. Ehat has stood out is the exceptional customer service I've had. Fast emails about a couple issues with the widget install and quick responses. Greatly appreciated!

Easiest plug and play software I think I’ve ever used. Infinitely scalable, ever-improving analytics, crazy responsive customer service/tech help. Any issue I’ve ever had, if I couldn’t figure it out via FAQ, was solved within 24 hours. Thank you! (Nigel and Nevena are super helpful!)

ZERO FOXTROT

2021-09-17

United States

I highly recommend Recharge. It's easy to use, integrates with Shopify subscription API, and has outstanding support. I always get quick, thorough responses (thanks, Alex).

Hi - I have never written a bad review in my life. If I don't have anything nice to say, I don't say anything I just spend my money elsewhere. This APP is SOOOOO problematic. Customers cannot tune their deliveries themselves just for starters. But the reason I am writing this review is because THIS APP is making my buy box disappear on multiple product listings. We have asked for help mulitple times. Here is their answer: XYZ here with Recharge, thanks for reaching out. Adding a Quick View to your store theme requires custom code for your Shopify storefront and is not supported by ReCharge as per our design policy. It depends on your Shopify store theme, how it's coded with JavaScript, and what Quick View apps you use on your storefront. If you require further assistance, visit the ReCharge Partner Directory for a list of development agencies that can help build out a custom solution. This is their solution to their App whose purpose is to assure you get more orders, all the while it is deleting your add to cart button. STAY AWAY. ONCE YOU USE IT, YOU WILL HAVE CUSTOMERS RELYING ON THEIR AUTOSHIP WHICH MAKES IT HARD TO DELETE. I would give negative stars if I could.

Very quick and effective customer service. They've been able to help with any issue we have had so far!

Very helpful in getting set up and good customer service. They actually listen to customer feedback and are always adding features and options. Makes having a subscription easy!

I use this app to create subscription sales on our Shopify store. The app works great and are new functionalities and features are continuously added.

customer support was amazing, the person in the chat box was really handy. turns out i had deleted a line of code which was spotted instantly

ReCharge made the subscription process easy for our customers. Customers can easily change anything about an existing subscription. Whenever we encountered minor issues, ReCharge support was super responsive and always had a resolution. We would love for the ReCharge app and Shopify to become even more seamless -- so, for example, when looking at our store's conversion rate, it would be great if it counted the initial subscription order in the total number of orders that went into the conversion math. But overall, we're very happy that we chose ReCharge for subscriptions.

Thank you so much Gordon for your prompt and thorough responses - you were so helpful to us these last several weeks!

SoulKu

2021-09-14

United States

Very helpful resolving my issue of removing some unneeded code on the login screen. Also timely in response.

They don’t have the option I’m waiting for but will in the future. They have been extremely helpful.

This review is for Meredith for assisting me with my concern regarding a refund. Charlotte Turner charlou.turner.11@gmail.com - Exceed Time Limit for Refund

Nigel S. was great! Top-notch! Easy to work with, responsive, helpful and communicative. Thanks for the great service!

Always quick to reply and Gabriel C was very helpful today and sorted my problem quickly! Thank you!

Customer service is amazing, extremely responsive and very knowledgable. The main issues we ran into came down to implementation. We had to do a few customized builds and changes to accommodate our membership program and it is less than desirable but it does work and it is a good replacement fix until we can figure out a better way with the Recharge team. So far we are happy with this option!

Mason Bottle

2021-09-10

United States

Robert was wonderful and answered all of my questions and concerns and even sent me links to help! Followed up to ensure I didn't need anything further.