Reviews for Recharge Subscriptions

We've been using this app for almost a year now. Our Rep Tyler is really helpful and always willing to get on a call with us to work out our development ideas. The app works as designed and they have been great about making it fit our VERY customized setup. Would recommend!

After a few teething problems with initial set up I contacted the support team and a guy named Gordon was able to get us up and running within the hour. He was helpful, patient and made the process a lot less daunting than it had seemed initially. Moving forward, we're looking forward to growing our subscription side of the business with ReCharge and won't hesitate to reach out to the support team should we need any further help.

We've been using the app for a long time, but I can easily say the customer service is A1. Less than 24 hours (8 to 12 hours) to be answered and you feel they really want to help and make it simple for you.

Bedrock Bakers

2021-06-18

United States

Definitely the best option out there for recurring orders! Support answers very quickly, and they offer a lot of customizations.

Great customer support so far. Still need to test the app itself. We hope recharge can help us grow our business.

Nu U Nutrition

2021-06-18

United Kingdom

Customer service during set-up was quick and effective. Prefer this app above others in the app store.

Quite simply the worst customer service I have ever experienced! Installed the app, my customers could not checkout - I am using a premium theme, and there was no error to say that their app and my theme would not work... We installed the code they asked us to install, still didn't work - then told us that they could not longer help! F*cking useless! Has so much potential..

Alicia was so helpful when I needed some guidance around adding subscription products - she gave me instructions and support, and extra tips to help me out - cheers!

Recharge still has some cleanup to do to make things work smoother, but as they continue to optimize their processes, their team has been vigilant in helping to get my issues sorted. *Update: My Account Manager with Recharge, Paul, has worked closely with me to help reduce the amount of time certain processes have taken me. They've heard my frustrations and Paul has been hard at work to make the experiences smoother for my team.

The app always works fine. Support is always in real-time, very professional and result focused. Very fair in pricing and accommodative. Special thx to Gordon

While I wish I had the option to set the 1st charge date to the correct billing date automatically, I was able to reach out to CS and Brandon took care of me so quickly and accurately.

L'assistance est très réactive et à l'écoute ! Ils mont aidé à régler un gros bug d'affichage sur mon site en quelques heures !

I can always count on ReCharge to quickly answer and to execute accurately. Thanks for all your help!! Alicia J & Nevena were a great help this week.

Gordon was nothing short of amazing. I was new to the app and overwhelmed. He helped me with all my questions and even notified me of a feature that just launched. Every company needs a Gordon!!

We are working with Recharge for several years already. Great team, great company! We will continue to work with Recharge

App works great (though I don't like having to dig inside the apps every time to get it, wish it was connected to shopify in a more user friendly way. also having to duplicate products is kinda weird visually). but all in all been very satisfied and a huge upgrade from what we were doing on woocommerce. And, had a support issue that Ronnie nailed! Thank you!

Encha

2021-06-14

United States

This app makes life easier, and whenever we have an issue - it always turns out that it's something we did wrong :-D

The app is a complete way to create ongoing monthly recurring revenue for me and my business partner. If any issue pops up, they are prompt in their help and very thorough.

The best subscription app (I have used most of the others!). The customer support from Recharge is the best, especially Alicia! Really good response times and they understand the issue you have and solve it fast. Onboarding was also really smooth, with personal support helping us migrate our base.

Every time I have needed help, they have really made sure to address the issue and provide excellent support. Vuk really helped a lot with one of the issues we were having with our workflows, but Vuk made sure to resolve the issue.

Curated Quilts

2021-06-11

United States

I've had great interactions with all the support staff - Friendly and helpful in their explanations and fixes! Recently Dora helped update charge and ship dates, and previous Nikola tweaked the coding when we upgraded our theme. Thank you!

Recharge has the best customer service hands down! Quick and easy to speak to. I always get my problems resolved In no time!

We have used this app for 2 years and have not had any issues. It has allowed us to take subscribers for our products and is really easy to use.

Great tool and works seamlessly with Shopify. When I had an issue when adding variants their customer support team helped to solve it. Thanks Anna at Recharge team!

We've been using Recharge for about two years and have not had any issues with it. The support team is also very responsive and helpful.