Reviews for Recharge Subscriptions

Kevia Style, LLC

2021-08-25

United States

Amazing app, it's easy to use, and fairly straightforward. Even a nontech-savvy person can operate. Also has top-notch responsive Customer service.

Meredith M. was of great assistance in resolving the issue I was having with receiving exports from Recharge. Communication was clear and fast. Thanks again Meredith!

After my unsuccessful effort to try ReCharge someone from their support department reached out and asked specifically what my subscription needs might be. After meticulously reviewing my subscription program he worked with his team to make sure my program would work exactly as I needed it to. He was very patient with all of my requests and made sure every question I had was answered. If you run a small (tiny) business and are looking to add a subscription component to your offerings, I HIGHLY recommend you give ReCharge a chance. If you have any issues, they will be more than accommodating and happy to help!

The customer service were brilliant at helping me resolve a customer error on account problem. Mary was efficient and very helpful.,

The customer support team, AJ in particular, was incredibly responsive and helpful with processing bulk subscription updates for our store in a time crunch.

It has been a really rough ride migrating our store from WordPress to Shopify but the customer support at ReCharge has been a really great help.

SugarMeSmooth

2021-08-24

United States

George O. did great at answering my questions precisely in a timely matter. This helped me resolve my issues quickly and get back to normal operations. It was a great experience for me.

AJ was very helpful and really helped resolve the things needed. The help I got was very valuable and much appreciated. Thanks and hope you continue supporting Recharge clients!

Customer service is amazing! Shoutout to Nikola for going the extra distance to get my subscriptions up and running.

I had some trouble with loading my products. However after contact with customer support, Gabriel helped me as quick as lightning. The problem was solved very quickly.

Customer Service was quick and efficient! Owais helped me same day with the issue I was having setting up

Alpha Lion

2021-08-23

United States

Very useful app, the support was great they helped me on everything that I needed to take advantage of the app features.

This app has been a great addition to our customer's shopping experience. I would definitely recommend it.

ReCharge does a good job of responding to help requests and following through on the process to find solutions.

I use this app for my subscription. I was getting an error because I added a new theme but didn't update it in recharge. I got a quick response and the rep that helped me was helpful, quick, efficient, and very sweet.

Very good app, works well, if there is a problem the customer service is friendly and very helpful. Easy to implement

Old Faithful

2021-08-20

United Kingdom

Recharge has been great. Really good communication and support from the team and an excellent product that does the job. I recommend!

Amazing app for managing subscriptions! Best support team on Shopify app store, they helped me with every request I had!

Just started using this app so I can't really say anything about the performance as such. However, the customer service is super helpful which is always a good sign.

Added this because I needed subscription services in Shopify. Seems quite powerful and comprehensive. For a startup it was good that I did not have to commit to a monthly fee and instead will pay a percentage of subscription sales. Had to add some code manually to enable customers to manage existing subscriptions, but the instructions were easy to follow. Also had a problem relating to adding one-time purchases to subscriptions. The Recharge support team resolved it same day. Overall I'm satisfied.

Rating is for service as I have only just joined Recharge. I was struggling with something and after I emailed them, they sorted the issue on their side so I didn't even have to do anything. I am not tech savvy. Great service thank you

I used this app to help me accurately set up and fix my shop - Julmar was extremely helpful in doing so! Very appreciative!

I do not recommend this app because of the poor service. I have been trying for two weeks to solve the problem of wanting to use the app and I got tired of waiting. Very bad support service. They just don't care about their customers.

Blendtopia

2021-08-17

United States

Love Recharge support - always helpful and fast. I cringe at the thought of reaching out to most support orgs, but not Recharge. Most recently, Bryan Nguyen took awesome care of me. Just worked with them again, great as always!

Gets the job done! Support has done great in resolving my own user errors. We love being able to offer subscription products.