Reviews for Recharge Subscriptions

Sydney just gave me the best customer service ever, I have to say I am more than impressed as she was fast, polite and to the point. I have my issue solved in minutes!!! The rest of Shopify companies should learn from the team at Recharge as they are simply TOP

Appreciate the app's capabilities and insights. Getting better all the time, and generally very responsive to customer service tickets. I wish there were more hands-on support at times, but can't complain about the information on self-help solutions provided.

The ReCharge support team has been excellent to work with. We appreciate their dedication to help us achieve our sales goals.

We’ve been happy Recharge customers for years. They’ve helped us expand our business. And they keep improving their service. Most recently, Dora at Recharge provided excellent customer service, following up consistently until she was able to confirm resolution of my concern. Thank you!

I am very comfortable working now with this app and the support team did a great job explaining in detail some functionalities that were confusing for the team. Thanks Ashlie for your help!!

Everyone was extremely responsive and helpful with solving a few issues we were having. I am happy with the service.

Kinder Beauty has been on ReCharge since day one, going on 2.5 years now. We love the ReCharge team, and they've helped us scale from a new startup to a significant ARR. They are always looking to improve and to rollout new features for brands like ours, and they truly understand the challenges subscription DTC businesses face. Big fan!

HairLust

2021-06-29

Denmark

After installing the app, our store encountered theme issues. Recharge helped us out and we found a good solution to the problem. Now, everything runs smoothly.

We have used this app since we opened our Shopify store in 2019. We use a different subscription model than most, which has led us to a few bumps in the road. However, Paul Hughes has been the absolute best at getting us the solutions we need to overcome these issues. We continue to grow our business and ReCharge helps us become more efficient as we do.

VitaCup

2021-06-29

United States

We have been using Recharge since early 2017 - being a start up company they are definitely very helpful and attentive to our requests, issues, and needs. Each representative that I have spoken to has been extremely helpful and provides me on-time support and listens and understands my inquires. We have had great conversations with account managers, Nilyria, Matt, and support engineer, Karis. The app is very easy to use from the admin and customer portal side.

I was willing to cope with the many technical issues. But you have neglected my support request for over a week on a very important theme launch, despite the numerous emails I've sent. You don't even have a customer service number. As a paying customer, what other options do I have to get my issues resolved? This is unacceptable. My project timeline has now been completely derailed because of ReCharge's inaction. Please please fix this now.

Great app and support ! Would recommend to anyone having a subscription business or planning to launch one.

Amazing support! The team is always there to help and is also the oldest subscription app in the market which makes it more reliable than others!

Great app, even better support! Without recharge the alternative would be a web of services badly strung together. 5 stars from us

Love the customer support, they have been quick to help me out whenever I've needed it, cheers Brandon!

Very friendly and quick customer service. Great app with loads of flexibility, only thing that would make this even better is a form-fill subscription to give a clearer customer journey. Still five stars

Gordon has been a fantastic help and is always ready to jump on a call to assist. Very very good and always impressed

Customer service has been great and the move to the integrated Shopify checkout is a lifesaver! A huge part of our business is subscriptions and this fits the bill.

Fantastic support from Terrell, thank you! Fast response and problem fixed immediately! I recommend Recharge and of course Terrell :)

We haven't had the app long so we are still testing everything, but the customer service so far has been amazing. We ran into a few issues with set up and implementation and Nigel S. was able to help us every step of the way.

Love the customer support, they have been quick to help me out whenever I've needed it. Thank you!!!

Gordon, what a machine, sorted the bulk updater job in 10 minutes then showed me how I can do it at my own convenience next time around.

Had great help from Brandon P., The app itself is fantastic for businesses looking to leverage the power of subscriptions.

Excited about the innovation, improvements & growth happening at ReCharge right now! They've allowed us to really customize our subscription experience, and create customers with stellar LTV.

Brandon helped us solve the deep mystery of our new configuration between Authorize.net and ReCharge