Reviews for Recharge Subscriptions

Meredith was a fantastic help! We had a complicated problem and she was on top of it right away and worked until everything was resolved. I cannot say enough about how efficient and pleasant Meredith was to work with! Thank you for the first class support!

Matt was brilliant in offering support on an urgent issue that we've encountered for the first time and couldn't wrap our heads around! A good learning experience that sometimes you should leave the expert work to the (ReCharge) experts. We've had a great customer experience so far and I always recommend ReCharge whenever I'm asked about our subscription management side of the business.

Amazing customer experience. Wish there was more customization with email notifications and not plain HTML.

Recharge Subscritions have a fast and good service. Helped with a comprehensive FAQ whiched speed up the process, the help from Recharge employees was quick.

Tigist from Customer Service was very helpful resolving a product sync issue we had after making changes to the product in the catalog made it unavailable for recurring subscription orders. This is a great product! We wish it was able to charge in multiple currencies: something that currently forces us to manage multiple Shopify stores for subscriptions in multiple countries. Otherwise very good.

Thank you Gabriel for being so persistent and finding the solution to the Recharge app issue. Glad you made it happen

Great customer service! Quick to respond and assist with the syncing issue I was having despite the fact that our usual Shopify manager was out of the office.

Rafael A. did a great job of assisting me with my issue. Not only did he help me to figure out the problem he checked back in a few days later to make sure everything was taken care of. Great customer services

There were a lot of underlying issues that were not clarify up-front. We had to contact support back and forth for help (some even took 3-4 days to respond which affected our store performance).

DrinkWell

2021-10-07

United Kingdom

My questions always get answered quickly and Shayaan is lovely to deal with and always helps out when I need assistance.

River Bottom Roasters

2021-10-07

United States

Only issue for me is my store offers pickup and shipping and the app defaults to lowest shipping cost after the first order is made. So, if they order shipping on there first order the subsequent orders will default to pickup because its free. I have talked with tech support and the only work around is to manually add the shipping rate which is static. It's more work then it needs to be for an automated system.

Dropps

2021-10-07

United States

ReCharge and their team (specifically, Owais) has been great to work with. Super sharp, and quick turnaround on any assistance we need. Thanks team!

I use the app for a monthly ribbon subscription box and it is so easy to navigate. Help response times are super fast and reps are so helpful!!

Good app for managing reoccurring orders, today I have received good customer care service by Meredith

The app is easy to use and setup, but find it limited with some options. Most importantly, we really need it to support multiple currencies and it doesn't yet. Support has been very helpful for any troubleshooting as well.

ratbone skinny

2021-10-05

United States

WOW! ReCharge is everything and more. You need this app if you have a subscription. Legit, their customer service is always responsive within 24 hours and they even helped me resolve an issue with a brand new Shopify theme that wasn't allowing me to connect any of the back end stuff after countless hours of trying. They rock, esp. Eduardo Mallmann who helped me resolve my Shopify theme! Please pick them and download this app for your subs.

Overall, this app functions well and serves the purpose of providing subscription options for our products. Tech support is always helpful and responds quickly. It would be nice if products updated automatically instead of having to manually sync. Some customers have had trouble logging in and editing their subscriptions, especially on mobile devices. ReCharge suggested we change themes recently, so we did and we're hoping this cuts down on customer frustration.

I talked to Francis on customer support and they were very friendly and helpful! Quick to respond with my issue of how to publish my widget for subscription. Easy to use the app once you get the hang of it.

CaffeUmbria

2021-10-04

United States

Knowledgeable, fast and friendly support. Julmar sent all the information I needed, plus the tools to make it easier.

Foundry Coffee Roasters

2021-10-02

United Kingdom

This is a seriously powerful app and we've been using it for a few years now. Customers are generally able to manage their own subscriptions without needing any help. Customer service is also top notch, friendly and professional. Rachel has helped answer some question I had about the new Shopify checkout integration plans. Recommended.

Matt, Alicia, Owais and others have continuously provided quick support to our questions and requests. I truly appreciate their responsiveness in addressing our issues. Thanks!

Bekah responded to my question very quickly and went above and beyond to assure me my issue would be resolved. I felt taken care of and continue to have excellent service when I reach out to recharge with any issue. Thank you!

Best in class subscription app for Shopify. Really good customer service, Milena was amazing I figured my issue so quickly

Awesome customer service! Superior app! Highly recommend it for growing your business! Easy to use and integrated with most things.

Proctologist Preferred, Inc.

2021-10-01

United States

I emailed for support on a shipping charge issue. The support team resolved the issue quickly. I find that each time I email for support I get an response quickly. The support team is very good with getting issues resolved due to a high knowledge of the Recharge program. I am very satisfied with the support team.