Reviews for Recharge Subscriptions

Customer Service is excellent. App comes the closest of all out there to providing the functionality we require.

I have been using ReCharge for 4 months now and I am completely satisfied by this app. I have been able to create the subscription plans our business needed, I am still working on the best way to handle gift cards on subscriptions but Gordon has been very helpful and is still helping me finding solutions.

Soapwalla

2021-07-13

United States

The customer service here is awesome! I was having some technical difficulties, and Tigist immediately answered all of my questions with a detailed reply, and even included photos of exactly where I should click to fix the issue. Thanks again for your help, Tigist!

This app is the absolute best!!!! The customer service is absolutely amazing!!! Customer service representative Nena helped fixed a huge issue with my store at 2-3 am, super fast response, she needs a raise! Never had such a great experience with customer service like this. Recharge is user friendly and the best out of all ive tried.

I love using this app. I switched to Recharge after failing to receive a response after more than a week from my old recurring app. I have never looked back since. They resolve issues fast and keep you updated if it's something that will take a bit longer. I recommend Recharge to anyone with a subscription business.

Initially had trouble finding the contact information for more support. However, the team reached out and have been helpful in helping us get setup.

I use Recharge to help me run our Subscription service on our site. Damien R was invaluable in helping me get this set up and running. THANK YOU!

This app's service works very well and their customer service is very responsive and helpful. I would recommend this subscription app.

I had some problems with their widget, but they fixed them pretty fast. Good customer support and response time.

I had an issue with some of my members after I had changed the product variance. I wasn't quite sure what to do and I was able to get help from support. They provided me with an easy step-by+step guide that immediately fixed my problem. Thank you!

Troy is amazing and incredibly helpful! He knew exactly how to help me and was very thorough with his instructions. He responded fast to my inquiry and I could not be more grateful! ReCharge has excellent customer service overall and has been incredibly helpful when we need to update things in our system. They are happy to set up calls with us for extra assistance and help our business run successfully.

SIO Beauty

2021-07-08

United States

This is a great service and made managing subscriptions easy. Would recommend this to other startups looking for an easy subscription solution

We launched our first subscription-based product using recharge, and their team has helped us successfully navigate the bumps that came with that learning curve and provided attentive solutions with the various things we've run into. SHOUTOUT to D'Tanga for taking care of us :) I manage our support team and the integration offered with our helpdesk (Gorgias), has been a great benefit to our customer support team in offering easy and fast resolutions for our customers, and overall increasing our customer experience.

Robust app with all the required integrations with our Shopify store. Justin and the support team in general were of great help switching over and maintaining our subscription services. Would recommend to anyone looking to switch to or improve subscription services. Thanks!

Apothia

2021-07-07

United States

recharge does what I need and more, great support. Developers are able to leverage the tech stack to get more creative with various sales strategies

We've been using this app now for over a year and its enabled us to offer our customers a really unique 'trial' experience that converts well because we don't need to go back to them for payment when they decide to proceed with the sale. The support is fantastic from both a integration perspective but also really helpful with some billing/payment plan confusion we discovered. I would highly recommend this app.

Excellent customer service - really helpful and quick response! Thank you for helping to resolve my issue and answering my questions!

With ReCharge our customers can easily setup and mange their recurring subscription(s) and I get great insights into their actions and behaviors so I know where adjustments need to be made to drive the customer experience to the next level. Not to mention the team over at ReCharge is great to work with, super responsive and friendly folks that care about my business and keep me up to date with all the changes and enhancements being made.

Excellent Customer Service! We appreciate the speedy and thorough support that the team has provided!

Once again...fast, responsive and effective correspondence with a real person. It is impossible to fault the service from ReCharge.

Tigist was great! He answered my email within 15 minutes and has assisted me with an urgent need! Very helpful.

Recharge has transformed our business model and allowed us to weather the pandemic by increasing our subscription offerings to our customers. The functions on offer and ability to always get support quickly is reassuring - especially when a large portion of your business is relying on subscriptions. We couldn't be more impressed with Recharge and have already recommended it to a number of other small businesses who offer subscriptions or are thinking of making them. Thank you especially to Bryan for his assistance - you're the best!

ReCharge offers amazing support, and Gordon has been great at helping us implement specific goals! Definitely go for ReCharge for any subscription business models. Matt was also an amazing help with some super quick support that we needed!

Their support team is great! love how recharge works with Shopify payments. some of the account log-in stuff is a little whacky at set up, but they're always quick to respond and help

Brandon was top service! Managed quickly and efficiently to upload several bulk discounts with a time response of less than 24h