Reviews for Recharge Subscriptions

Bryan has been absolutely amazing to deal with while helping me set up Recharge for my business. The app is hands down the best of the market.

We just launched Recharge on our store and it was not easy because of our ERP system. We had to tweak the migration plan due to this but Vinse Ridecour has helped us so much and the launch was successful. He was very responsive, knowledgeable, and we're very happy he was our launch engineer! He responded to our emails no matter what time of the day, even on his vacation. Thank you so much! It was the best support experience!

Recharge has a great support team. When we had an outage on our site, I submitted a support request late in the evening, and they had already fixed it before I even woke up!

One of the best apps on Shopify! they have great and quick support all the time. Very easy and intuitive to work with, must have for subscriptions.

Welder Nation

2021-10-18

Canada

We changed our subscription model and saw good results in terms of engagement. Fast and responsive support and knowledgeable onboarding team.

Drink Rumble

2021-10-18

Canada

I had a question about the amount of charge retry's a customer would have before their card wouldn't be charged anymore- and after those tries max out if I had to manually retry their purchased order for them. I received my answer right away from great customer service with large detail

UNI KEY Health

2021-10-18

United States

The app is great for relatively simple subscription models. More a fault of Shopify than this app's developers, but things can get very convoluted very quickly due to multiple duplicate products being created. Their support is great, however, so any hiccups we've had were taken care of through support. I could only give 4 stars though, because with the number of times we've had to contact support, it feels like charging $300/mo for enhanced support is somewhat extortionate. They are overall pretty timely (usually 1-2 business days), however.

Excellent! Very friendly Support Team that solve issues in no time. Definitely a five-star Customer Service!

Great onboarding support from our representative. Had hiccups getting the program transferred over but were able to get things figured out with support and program is running well. Cheers.

Very quick and easy to access the support team at Recharge. The staff are always helpful and patient. Thanks Nikola!!

Kurasu

2021-10-15

Japan

Dora was super helpful and patient in guiding us through the series of irregular situations- the great technical support and lovely conversation she provided gave us so much reassurance and hope in keep building our subscription community!

INTO THE AM

2021-10-14

United States

Support is always helpful and very responsive. I needed a fix for a shipping issue and voila, they have a new feature for it that I wasn't even aware of. Problem solved within a day!

Meredith from customer service replied very quickly and was most helpful for our question. Our question was resolved quickly. Thanks!

Exceptional customer service! I've reached out a few time getting set up. There are a few features that don't exist yet that would be really helpful though - hopefully they will consider my suggestions :)

92 Degrees

2021-10-14

United Kingdom

Fantastic customer support from the folks at Recharge! It is rare that we need to ask for help as the app is very intuitive, but when we have needed it they have been great to work with.

Recharge has helped our business seamlessly implement subscription options directly into our preexisting shopify website/store. The customer service team is very quick and helpful with every step of the process. - Nutrasumma Inc.

Joey with customer support helped me quickly and accurately through Ticket ID: 642415. Great work - thank you!

I really love using recharge, they make things simple for both the merchants and subscribers. I feel like the recharge team really wants the best for our company and to help us succeed.

The agent (Joey, I believe) was super quick and immediately provided a solution. Thank you!!!!!!!!!!

SeaVees

2021-10-13

United States

Warning, installing this app will immediately inject code snippets into your theme that will display content on the front end. Even after removing the snippets, we encountered a compatibility with paypal express checkout that generated a liquid error: internal and took a while to find and solve. Proceed with caution.

Scissor of the Month Club

2021-10-13

United States

Juan C was very helpful this morning, he helped me fix some issues I was having very quickly and he was very nice!

AuraGlow

2021-10-13

United States

Great app, FANTASTIC support - beats the competition hands-down. Imported all our info from Bold, even the stripe customer info!

we've been using this app for over a year, and we love it! Great app! Great customer service! keep up the great work!

The Recharge app fit exactly what we needed for our subscription service. When we needed help they were quick to support us and resolve any issues we had. It's a simple and efficient application.

We use this app to manage subscriptions. The app offer good opportunities of customization and the customer service is quite fast to help.