Reviews for Recharge Subscriptions

Excellent customer support from Rudy of the Support Team - went above and beyond to help out. Timely responses and extremely professional.

I have used ReCharge for years now and every time I've had a question or concern they have responded to me promptly and have been able to assist me. Highly recommend them and their service.

Recharge has helped us tremendously by streamlining a bunch of processes that we had traditionally put together with custom code and manual workflows. Now we've got it all in one place, and the customer support is top notch! They are timely and thorough--couldn't be happier to work with them.

Very fast support from them on my first request. Haven't used the app much yet but so far so good. Happy with it.

Terrible customer service and support. Zero support for launch. Advised a 30min migration - it took 72 hours. Use another subcription app.

As a subscription system, the app performs fine. We are always on the hunt for a new system because Recharge's support leaves a lot to be desired. First, do not pay for enhanced support. It is no different from what is built in. When you do finally communicate with support, you will be gaslit approximately 3 times before they acknowledge that the problem exists. "We can't duplicate the problem" "There was nothing attached" "The video example you provided isn't long enough". In between each communication is at least 24 hours. It's exhausting. Most problems I've finally fixed myself using message board info or YouTube videos. Other problems require a developer. However, Recharge's recommended developers never get back in touch. I have one persisting issue that I cannot correct, Recharge refuses to correct and their developers won't acknowledge me. If all you do is sell subscriptions, Recharge is adequate. If you have other products in your store, prepare yourself for ongoing interaction with support.

Very good app and effective customer service ! It runs as it should and their support is very reactive if you have any question

Great customer service, fast and effective. Great app full of options and with translations available to spanish.

Great app. Tigist from the support team was incredibly patient and helpful with the technical issues I was experiencing!

Short Par 4

2021-07-29

United States

The Recharge team has been great (Ana, Brendhain, Timoor & Jairus specifically). We've been with them from the beginning and they've been open to ideas and very responsive in helping to solve anything that needs to be addressed.

Phenomenal customer support! I needed an issue resolved quickly, and Vuk helped me out seamlessly and resolved my issue.

Mary was right on top of this interaction, smashed it. The problem not quite solved but great to know you are aware of it and its work in progress. Thank you.

Alicia was very helpful and fixed the issue with one email :-) very quick and easy to sort. Great customer service

Katy was very helpful, she was unable to duplicate my problem but she went in and update the information I was having issues with. Then asked me to reach out if the problem continues.

The customer service for this app is excellent. I was having a problem with the subscription and they were able to fix the problem immediately.

We recently switched to ReCharge in order to integrate with a new loyalty and rewards platform. Not only does ReCharge fulfill that need for us, it's also a much better user interface for customers. ReCharge support has been very helpful as well whenever we have questions or run into roadblocks with implementation.

There are many bugs that cause my customers repeat orders not to go through each month and I can never understand and take ages to try to figure each problem out, I hope this will be improved soon, although the I'm very happy with the customer service

Fantastic app and great support, thanks very much! The subscription works really well and can be customized, also Tigist has helped a lot with support

Great customer service and awesome app for subscriptions ! Always happy to help and quick with a resolution! Highly recommended.

This app supports my business on a day to day basis. Their customer support is excellent. Highly recommended

Very happy with the customer support received when I had an issue with my shipping options. Highly recommended!

Paradise Fibers

2021-07-23

United States

Any time I have an issue, the service team (Especially Sukhmun P.) has been incredibly helpful and able to answer all my questions in a way that made sense and work with me to help me better manage how our store uses ReCharge.

This app has gotten much better with the updates that were made to it recently. The support is also top notch.

Great use for subscriptions with your Shopify. Great support when needed. Found it super fast and efficient :)

I had a great experience this morning with recharge chat support! Snežana A. went above and beyond in helping a new user navigate all the questions I had and any issues I was having with my subscription service. You are very lucky to have a representative like Snežana A.