Reviews for Recharge Subscriptions

Alpha Lion

2021-08-23

United States

Very useful app, the support was great they helped me on everything that I needed to take advantage of the app features.

This app has been a great addition to our customer's shopping experience. I would definitely recommend it.

I use this app for my subscription. I was getting an error because I added a new theme but didn't update it in recharge. I got a quick response and the rep that helped me was helpful, quick, efficient, and very sweet.

Recharge has been great. Really good communication and support from the team and an excellent product that does the job. I recommend!

ReCharge does a good job of responding to help requests and following through on the process to find solutions.

Very good app, works well, if there is a problem the customer service is friendly and very helpful. Easy to implement

Amazing app for managing subscriptions! Best support team on Shopify app store, they helped me with every request I had!

Just started using this app so I can't really say anything about the performance as such. However, the customer service is super helpful which is always a good sign.

Added this because I needed subscription services in Shopify. Seems quite powerful and comprehensive. For a startup it was good that I did not have to commit to a monthly fee and instead will pay a percentage of subscription sales. Had to add some code manually to enable customers to manage existing subscriptions, but the instructions were easy to follow. Also had a problem relating to adding one-time purchases to subscriptions. The Recharge support team resolved it same day. Overall I'm satisfied.

Rating is for service as I have only just joined Recharge. I was struggling with something and after I emailed them, they sorted the issue on their side so I didn't even have to do anything. I am not tech savvy. Great service thank you

I used this app to help me accurately set up and fix my shop - Julmar was extremely helpful in doing so! Very appreciative!

I do not recommend this app because of the poor service. I have been trying for two weeks to solve the problem of wanting to use the app and I got tired of waiting. Very bad support service. They just don't care about their customers.

Blendtopia

2021-08-17

United States

Love Recharge support - always helpful and fast. I cringe at the thought of reaching out to most support orgs, but not Recharge. Most recently, Bryan Nguyen took awesome care of me. Just worked with them again, great as always!

Really easy to use. On struggling a little on setup I contacted support via email and they input the code for me within 10 minutes. Fantastic fast service.

Bekah did a fantastic job helping me install ReCharge on my site. She went above and beyond to do a full installation, which made things much, much easier for me. Communication was fluid. Very impressed with her support. I look forward to getting started with subscriptions!

Gets the job done! Support has done great in resolving my own user errors. We love being able to offer subscription products.

I have asked a lot of questions, and they have been very helpful! Would recommend them for anyone you needs a subscription form of payment.

The assistance received from Katy was first class. She quickly identified how to help us install the app with our theme and ensured that everything was up and running in less than a couple of hours. Fantastic support. Thanks again.

I was shocked but grateful that there was someone there to answer my questions and help troubleshoot issues with my shop on the weekend and late night. My issues were resolved and concerns addressed. I really appreciate this help with dealing with my subscriptions.

Support always gives me quick help without a lot of back and forth and they go into Shopify when I need it and make code changes. I really appreciate their technical expertise!

The updated integration with Klaviyo is awesome, and the back end analytics have been improved a ton over the years.

ReCharge does exactly what we need it to do and the customer service reps are super responsive and professional.

I'm yet to go live with my Recharge subscription, but I have been working with it for the last month to get things set-up in the back end. My use case is a little more complex than most, as I am selling a digital product on a monthly basis. I have used Recharge and Klaviyo to set this all up and am really happy with how it's working. The integration with the 2 apps was smooth and the team at Recharge have been fantastic during this set-up process. I have reached out a number of times for very specific things I needed help with and the responses have always been great and very helpful - and also very quick. I now have my subscription set up exactly how I wanted and feel confident that when I launch everything should work well.

The features are great for my business, and support went above and beyond in helping me figure out a coding issue with my theme. Very helpful!

Quick response and resolution from Matt J. He was very thorough with the information he provided. Great job!