Reviews for Recharge Subscriptions

I have had a few issues with navigating our subscriptions account but every time I raise a query recharge employees have been very helpful and concise in their answers. Most recently Miguel was fantastic with his example videos and helping me solve an issue. Thank you!

North Water

2021-12-02

Canada

It is user friendly and integrates seamlessly with Shopify. Great user interface. Customer support is top notch. You will get a response in less than 1/2 hour. Rachel was super helpful with my question on how to move out the capture date of a customer's monthly charge.

Great working app with increasing feature repertoire. Very responsive and competent support as well! Would highly recommend.

Amazing service! It's a great app. I love their helpful guides and I'm sure I'll be using this app for years to come.

Breanna W. and Nevana were very helpful when doing our bulk pricing update. It would be nice if this app had the capability to do an easy bulk update on pricing (as in a check mark for current subscribers and one for new subscribers) so when you adjust a price you have the option to change it for both new and current subscribers. However, the customer service we received from Breanna and Nevana was great. Thank you.

Great service. The app is what it is - brilliant in many ways, clunky in others, but I love the constant work being put into improving it.

Shayaan was really helpful when I changed my sub box to add a variant. Her replies were quick and solved the issues as I worked through the changes to my service. I HIGHLY recommend the Recharge app. Functionality and support are awesome.

Recharge customer service has been consistently good! Only reason for 4 stars instead of 5 is that ReCharge doesn't have access to the Bulk Discount logic that we wrote as a Shopify Script. We setup a rule, "Buy 3 - 4 items, save 10%, buy 5+ items, save 15%." The initial order is priced correctly, but subsequent subscription orders do not have the bulk discount, so we have to manually correct these. It's a bit of a pain. I believe this is caused by a limitation imposed on ReCharge by Shopify not giving API access to Shopify Scripts. (?) ReCharge recommended that we use their new Checkout / Cart, but that currently only supports Shopify Payments, and we're on Braintree. So we're basically at a Catch-22. But in general, ReCharge does an excellent job for us and our customers.

We love Recharge for running our bakery subscription platform. We've reached out to the support team a number of times and have always received timely, helpful, and courteous replies.

Despite the app not being a perfect fit for our flows (it doesn't play nicely with all ERPs), Bryan took the time to walk me through some scenarios and provided me with the in-depth technical information needed for us to make our next steps. Really excellent support!

The support I received from Joey when I was having access problems was fantastic. He was so prompt and offered a number of helpful solutions to get me quickly back up and running (and on a holiday on top of it!) Big thanks to Joey and the entire support team!

Nigel from support was really great in helping us with discounting! Overall a good app. It's relatively simple to use. The complexities stem from Shopify's rules, not ReCharge.

The app is good, however the support service team have been fantastic. I'll always try and set up or fix things first, but I must admit there are just somethings I need to get the techs to fix. Thanks

Excellent customer service from the support team, particularly Mars who dealt with an issue I had yesterday

Best Nest Wellness

2021-11-24

United States

Joey, the rep who assisted me on my inquiry was very helpful. Actually, all of the reps who have assisted me and my team have been quite helpful in solving issues varying from tweaks to CSS to troubleshooting any glitches. The App itself is simple but sometimes quite overwhelming with lots of settings and options that we need to explore to get a certain data. That's why having access to customer service is very useful.

Great app and especially great onboarding support by Milena. Recharge is a highly flexible subscription app

Swift and attentive support from the backend team whenever we have questions and run into troubleshooting.

I had an issue with processing a refund for a customer, Joey from ReCharge Support provided a quick response, with multiple ways to fix my issue. He was able to help fix my issue within minutes. Thank you for your help!

I wanted to reinstate a customer subscription that had expired (they signed up for a special offer discount on an 8 cycle promotional subscription). Only challenge was that they asked to do this once the subscription was over and I couldn't find a way of bringing this back. Contacted support and raised a ticket, Tigist straight on the case and fixed it rapidly, she is a hero. Perhaps a way of simply and easily bringing back subscriptions that have lapsed could be developed as an option?

Tigist was a major help. We resolved an issue with our client portal that we had been grinding on for months. She resolved this within a few hours and it was an awesome experience to work with her. Extremely professional and efficient experience.

I just started to use this App and had some issues with integration, their support team was great, very quick, and helpful. They identified the problem and I was able to solve it very quickly and easily. Special thanks to Eduardo Mallmann who helped me with my issue :)

I use this app for subscription services. Although I find it hard to navigate sometimes, the support I received from their team always made me feel like if I got lost or messed something us, they would be right there to help me set it right! I am so very grateful for Alex G from the support team for giving me the help and instruction to make me feel confident navigating the app on my own. She has made me feel like I am capable of navigating this aspect of our business and for that I am beyond happy with their support services.

I am still trying to understand this app. But the customer service is very good. We use it for combining discounts and subscriptions

Mogiana Coffee

2021-11-22

Canada

I had a couple of glitches today but Adam B. in the support team was super fast in replying and very helpful. I'm up and running again.

Progress Coffee Roasting

2021-11-22

United States

We updated our shipping terms and April M was super helpful in updating all of our existing subscriptions. They were faster to respond than expected and we had resolution within an hour or two.