Reviews for Recharge Subscriptions

Very quick and effective customer service. They've been able to help with any issue we have had so far!

Hi - I have never written a bad review in my life. If I don't have anything nice to say, I don't say anything I just spend my money elsewhere. This APP is SOOOOO problematic. Customers cannot tune their deliveries themselves just for starters. But the reason I am writing this review is because THIS APP is making my buy box disappear on multiple product listings. We have asked for help mulitple times. Here is their answer: XYZ here with Recharge, thanks for reaching out. Adding a Quick View to your store theme requires custom code for your Shopify storefront and is not supported by ReCharge as per our design policy. It depends on your Shopify store theme, how it's coded with JavaScript, and what Quick View apps you use on your storefront. If you require further assistance, visit the ReCharge Partner Directory for a list of development agencies that can help build out a custom solution. This is their solution to their App whose purpose is to assure you get more orders, all the while it is deleting your add to cart button. STAY AWAY. ONCE YOU USE IT, YOU WILL HAVE CUSTOMERS RELYING ON THEIR AUTOSHIP WHICH MAKES IT HARD TO DELETE. I would give negative stars if I could.

Very helpful in getting set up and good customer service. They actually listen to customer feedback and are always adding features and options. Makes having a subscription easy!

I use this app to create subscription sales on our Shopify store. The app works great and are new functionalities and features are continuously added.

customer support was amazing, the person in the chat box was really handy. turns out i had deleted a line of code which was spotted instantly

Thank you so much Gordon for your prompt and thorough responses - you were so helpful to us these last several weeks!

ReCharge made the subscription process easy for our customers. Customers can easily change anything about an existing subscription. Whenever we encountered minor issues, ReCharge support was super responsive and always had a resolution. We would love for the ReCharge app and Shopify to become even more seamless -- so, for example, when looking at our store's conversion rate, it would be great if it counted the initial subscription order in the total number of orders that went into the conversion math. But overall, we're very happy that we chose ReCharge for subscriptions.

Very helpful resolving my issue of removing some unneeded code on the login screen. Also timely in response.

This review is for Meredith for assisting me with my concern regarding a refund. Charlotte Turner charlou.turner.11@gmail.com - Exceed Time Limit for Refund

They don’t have the option I’m waiting for but will in the future. They have been extremely helpful.

Nigel S. was great! Top-notch! Easy to work with, responsive, helpful and communicative. Thanks for the great service!

Always quick to reply and Gabriel C was very helpful today and sorted my problem quickly! Thank you!

Recharge is by far the most robust and advanced subscription app. They are constantly listening to feedback from their customers and rolling out new features. Their support and accounts team are fast-responding, smart and creative with problem solving!

Customer service is amazing, extremely responsive and very knowledgable. The main issues we ran into came down to implementation. We had to do a few customized builds and changes to accommodate our membership program and it is less than desirable but it does work and it is a good replacement fix until we can figure out a better way with the Recharge team. So far we are happy with this option!

Mason Bottle

2021-09-10

United States

Robert was wonderful and answered all of my questions and concerns and even sent me links to help! Followed up to ensure I didn't need anything further.

On one occasion Owais has provided me with useful guidance. Another time, Damien has been of great help and has even made a video to show me on to perform a certain activity step by step. I appreciate their support staff.

Support has been great -- Juan, Jon, and Terrell have all been so prompt and helpful! The chat support is very responsive.

Robert was very helpful and fixed our problem! He gave us very specific directions and we were able to fix it quickly. Thank you!

Amazing support! Very friendly and skilled. And so fast to respond. I truly appreciate it and couldn't be happier with the app. Very user friendly

I use this app to bill subscriptions monthly and semi-annually and annually. So far-so-good. Terrell has helped me multiple times and Recharge remains an important part of our Shopify store.

ReCharge has been a great app for our 'subscribe and save' program. Also, their customer support is super helpful! :)

Milica in Support was absolutely amazing. Thank you so much for your help! I know it was very simple, but it makes a huge difference when you're going live and need a simple link to work. So quick and helpful. !!

Customer support has been responsive and helpful, they have been quick to assist and work to resolve issues.

good app with helpful support team, easy to use, support team always helpful and is a lot better than Bold subs

I never write reviews but I feel like I have to, in this case, as a warning to potential users. I wanted ReCharge to work. I've used others in this space and found them lacking. With the number of features ReCharge claims to have it felt like a no-brainer. Instead, to date, I've run into the following issues, causing us to lose revenue and customers: - ReCharge doesn't understand sales tax and sometimes doesn't collect it properly, leading to lost revenue, or over-charging customers. They don't have a solution besides radio silence in their emails. - ReCharge doesn't understand the easily-attainable-from-Shopify shipping rates and will sometimes not collect shipping charges, leading to lost revenue. They don't have a solution besides to just don't collecting shipping charges or charge based on weight, not price. (No one told them that's a terrible recommendation, obviously.) - ReCharge's integration doesn't work with OS 2.0 themes, full stop, regardless of what they tell you. (It's not like it hasn't been in the works for a while.) - ReCharge made a change to their shipping component, causing my customers recurring orders to silently error out and not fulfill. This caused at least one of my customers to cancel, resulting in lost revenue. (I received no indication there was a problem, and ReCharge sent my customer a notification email that their order was shipping soon.) If you're not noticing a trend, here, it's this: with the hundreds of millions of dollars they've received in funding, their tool appears to be built like they had zero funding and had to create it in a weekend. I wish I could leave them because I don't trust them with my business or my customers, however, the competition is outright worse. I don't know where all of these 5-star reviews are coming from. They appear fake. I haven't had a single month in the last half-year where there I didn't run into an issue with ReCharge, and after speaking with colleagues in the e-commerce space, they all had similar views and opinions. Even after all that, I still managed to give them two stars. Like I said, their feature set is great when it works, but that's where it ends. Their support team is subpar and has no interest in seeing a problem through to a solution. Their documentation is scattered and inaccurate. You'll be fine if you don't do anything remotely complicated or ever need help. I wish I could go back in time and never sign up with them. I have customers I can't migrate away from their platform, at all, so I'll always be stuck to them unless I want to lose even more revenue. Maybe it's worth it.