Reviews for Recharge Subscriptions

Alex G. helped me resolve an issue on my product page that was loading. They were so helpful! It was such a relief, they helped me make my store great!

Thanks Meredith, Mary and Alicia J, for the help from the ReCharge team. The support has been fast and very helpful.

Astral Collective

2021-09-27

New Zealand

Really great support team who have helped us with many queries and become familiar with the App. Shout out to Nikola in the Support Team :)

Great customer service but you need to look at the fees/transaction of the app before choosing your right price for your subscription because they take a big amount

So far so great. Nikola has been my support person and has been so helpful in getting me started, problem shooting things for me and getting me the answers I need to get things running how I want. Great app suggestions in places where recharge does not have the organic inbuilt option as well. Highly recommend so far.

Excellent support and the platform works well for subscriptions. The only downside right now is that they do not support a multi-currency shopify store.

This app was easy to install, the team was amazing in helping to get our migration right, and the subscriptions implemented. Clear, concise directions. Damien even made me a video to walk me through what I needed to do step by step!

They switched me over to a paid account without me asking for it. Now they no longer have a free account. 1% + .10 so now my credit card charge rate is extra high once you add this onto what credit cards/paypal is charging. Thank you for working with me and removing charges that were not mine.

Very easy to use and setup. Nice platform. Great customer service when I had questions regarding customisation.

Easy to use App to set up subscriptions. I had a minor issue regarding my theme and their support was able to fix it quickly and efficiently. I highly recommend this to any shop owner!

Great customer service from Renata V. Helped me get my store and subscriptions up and running in real-time and I didn't have to wait for an email back.

This app makes life easier taking care the subscription in general. My only complaint is that when we have to adjust products prices, we have to run a synchronization, but it doesn't affect the current subscriptions, having to manually update them to the new price. Also, would be a good idea to have an option to send a notification about price increase, when it happens.

The app is NOT made for stores outside of the US. Main issues (1) It lacks A LOT of localization (translation into other languages) as it is very US centered. Even though they have a Translations tab there are many fields that are not translatable not even if you hire a dev. Only option is to pay $300 and become Pro. Support team does not take notes of changes needed either, so it´s a dead end. (2) Support team knowledge is very shallow they basically replicate what´s already written in the wikis or tell you the issue is with your theme or shopify. I am facing an issue with an email notification that shows incorrect information even though the code is correct, and no response from their senior support team in weeks. It took me 4 emails to convince them that it wasn't working (shouldn't it be the opposite?, that is, they help me instead of doubt me?)

I use this app for my subscription products. I have an issue with getting my widget on my store, I contacted Recharge and Mary responded in a very timely matter and fixed my issue. I'm very please with this company.

Good app and very responsive customer service that has helped us deal with a lot of issues that naturally arise when offer subscriptions.

This is a very bad app. They advertise that it's fully integrated but its just not. Do you yourself a favor and google ReCharge for Shopify Everything It Claims To Be? for you start. It will give you a more honest review. I wish I read this before we signed up

I'm happy we selected the Recharge app to use for our subscriptions. Although some things with the customer interface seemed a bit clunky at first, they are aware of those things and are continually making updates to improve the customer UX and corporate interface as well. Their customer service is very responsive and helpful. I appreciate the continual improvements and ease of use. The support articles and resources are very helpful too.

Support is very hit or miss. Was very responsive when trying to bring us on and get us installed, then just completely stopped responding once they started getting money from us. App is not user friendly if you have a lot of items in your store (1000+). A lot of the stuff you need to do in bulk you can only do at a max 100 products at a time (i.e, updating product subscription settings).

Easy to use and frequently updated and improved. Really quick support and easy to use instructions the one time I had to reach out for help

Great App. Have been using if for a 12 months and find it super helpful. Really helpful customer service also.

Rachel D in customer support was amazing! I can't believe how accurately and quickly she corrected an issue for us. So impressed and grateful!

This is my second store using Recharge. It's awesome. Our customers love the subscription option and Recharge makes it simple and painless for the customers and us. Plus, their support is outstanding. Can't recommend this app enough.

Easiest plug and play software I think I’ve ever used. Infinitely scalable, ever-improving analytics, crazy responsive customer service/tech help. Any issue I’ve ever had, if I couldn’t figure it out via FAQ, was solved within 24 hours. Thank you! (Nigel and Nevena are super helpful!)

My development team recently added on Recharge to my website. Its received great reviews so we are giving it a try. Ehat has stood out is the exceptional customer service I've had. Fast emails about a couple issues with the widget install and quick responses. Greatly appreciated!

ZERO FOXTROT

2021-09-17

United States

I highly recommend Recharge. It's easy to use, integrates with Shopify subscription API, and has outstanding support. I always get quick, thorough responses (thanks, Alex).