Reviews for Recharge Subscriptions

Support is always helpful and very responsive. I needed a fix for a shipping issue and voila, they have a new feature for it that I wasn't even aware of. Problem solved within a day!

Meredith from customer service replied very quickly and was most helpful for our question. Our question was resolved quickly. Thanks!

92 Degrees

2021-10-14

United Kingdom

Fantastic customer support from the folks at Recharge! It is rare that we need to ask for help as the app is very intuitive, but when we have needed it they have been great to work with.

Exceptional customer service! I've reached out a few time getting set up. There are a few features that don't exist yet that would be really helpful though - hopefully they will consider my suggestions :)

Scissor of the Month Club

2021-10-13

United States

Juan C was very helpful this morning, he helped me fix some issues I was having very quickly and he was very nice!

Recharge has helped our business seamlessly implement subscription options directly into our preexisting shopify website/store. The customer service team is very quick and helpful with every step of the process. - Nutrasumma Inc.

The agent (Joey, I believe) was super quick and immediately provided a solution. Thank you!!!!!!!!!!

SeaVees

2021-10-13

United States

Warning, installing this app will immediately inject code snippets into your theme that will display content on the front end. Even after removing the snippets, we encountered a compatibility with paypal express checkout that generated a liquid error: internal and took a while to find and solve. Proceed with caution.

Joey with customer support helped me quickly and accurately through Ticket ID: 642415. Great work - thank you!

Great app, FANTASTIC support - beats the competition hands-down. Imported all our info from Bold, even the stripe customer info!

I really love using recharge, they make things simple for both the merchants and subscribers. I feel like the recharge team really wants the best for our company and to help us succeed.

We use this app to manage subscriptions. The app offer good opportunities of customization and the customer service is quite fast to help.

The Recharge app fit exactly what we needed for our subscription service. When we needed help they were quick to support us and resolve any issues we had. It's a simple and efficient application.

we've been using this app for over a year, and we love it! Great app! Great customer service! keep up the great work!

Amazing customer experience. Wish there was more customization with email notifications and not plain HTML.

Meredith was a fantastic help! We had a complicated problem and she was on top of it right away and worked until everything was resolved. I cannot say enough about how efficient and pleasant Meredith was to work with! Thank you for the first class support!

Matt was brilliant in offering support on an urgent issue that we've encountered for the first time and couldn't wrap our heads around! A good learning experience that sometimes you should leave the expert work to the (ReCharge) experts. We've had a great customer experience so far and I always recommend ReCharge whenever I'm asked about our subscription management side of the business.

Recharge Subscritions have a fast and good service. Helped with a comprehensive FAQ whiched speed up the process, the help from Recharge employees was quick.

Thank you Gabriel for being so persistent and finding the solution to the Recharge app issue. Glad you made it happen

DrinkWell

2021-10-07

United Kingdom

My questions always get answered quickly and Shayaan is lovely to deal with and always helps out when I need assistance.

River Bottom Roasters

2021-10-07

United States

Only issue for me is my store offers pickup and shipping and the app defaults to lowest shipping cost after the first order is made. So, if they order shipping on there first order the subsequent orders will default to pickup because its free. I have talked with tech support and the only work around is to manually add the shipping rate which is static. It's more work then it needs to be for an automated system.

Rafael A. did a great job of assisting me with my issue. Not only did he help me to figure out the problem he checked back in a few days later to make sure everything was taken care of. Great customer services

Great customer service! Quick to respond and assist with the syncing issue I was having despite the fact that our usual Shopify manager was out of the office.

Dropps

2021-10-07

United States

ReCharge and their team (specifically, Owais) has been great to work with. Super sharp, and quick turnaround on any assistance we need. Thanks team!

There were a lot of underlying issues that were not clarify up-front. We had to contact support back and forth for help (some even took 3-4 days to respond which affected our store performance).