Reviews for Recharge Subscriptions

Would not recommend 1/5 I decided on Recharge based on good reviews, UI and their other reputable clients. However, after using this app for about 3 months to manage my monthly candle subscriptions, a number of my customer subscriptions received charge errors and I was not notified about the errors and neither were my customers. After a month it was brought to my attention that my customers had not received their orders and had not been charged for the previous month. I contacted the app to help me troubleshoot this issue, in which I was told the error was unknown and I would have to manually charge the orders, which I did and the previous month's orders went through. However, the app wasn't able to provide a solution for the current month's charges and informed me that my customers would skip the current month's subscription. On top of that, the following month the same errors occurred again. I can't put my business' reputation on the line for this app's poor development and functions. I would not recommend.

This app is excellent for subscriptions, enough flexibility to accommodate all our customers' demands

The app has been a revelation since we moved over from Recharge but the Customer Service has been another level altogether. Recenlty, Meredith blew us away with the dedication he showed in helping me solve an issue and I will be for ever grateful. Keep on doing what you are doing #rechargewins

What would we do without Recharge? The only thing I would say is that it should allow a simpler cusomisation of notifications to make the experience on brand,

This app is a key part of our business. The support team is always there to help us through any issues. We appreciate the quick service. 5 stars!

Patrick helped me understand how gift cards can and cannot be used with my subscription products. Thank you!

Thanks to Alex G for her developer assistance in integration between Recharge and our Shopify store.

PBH Foods

2021-10-22

United States

Tigist was amazing! I've been a customer for over 5 years and the service is consistent and amazing.

Some of the history information is misleading for agents to follow. One of our agents is unable to retry charges or refund customers and an investigation is ongoing with developers

We had a bug affecting our ability to create refunds in recharge. Breanna assisted with the customer and provided all the steps to identify and fix the bug. She was quick, knowledgable, friendly, helpful & appreciated!

The ultimate app for subscription business! Match 99% of our needs. Great customer support too. I strongly recommend it.

Best tech support I've ever experienced. They're remarkable. Our business has grown with Recharge and we look forward to using them for a long time.

Wonderful customer service! Not only was my issue resolved, but it was done so in a very expedient manner. Thank you for the excellence!

Milica was incredibly helpful in solving a customer issue. The app itself has been great, but the customer service was even better! Thanks so much, Milica, your help was greatly appreciated :)

Bryan has been absolutely amazing to deal with while helping me set up Recharge for my business. The app is hands down the best of the market.

Recharge has a great support team. When we had an outage on our site, I submitted a support request late in the evening, and they had already fixed it before I even woke up!

We just launched Recharge on our store and it was not easy because of our ERP system. We had to tweak the migration plan due to this but Vinse Ridecour has helped us so much and the launch was successful. He was very responsive, knowledgeable, and we're very happy he was our launch engineer! He responded to our emails no matter what time of the day, even on his vacation. Thank you so much! It was the best support experience!

UNI KEY Health

2021-10-18

United States

The app is great for relatively simple subscription models. More a fault of Shopify than this app's developers, but things can get very convoluted very quickly due to multiple duplicate products being created. Their support is great, however, so any hiccups we've had were taken care of through support. I could only give 4 stars though, because with the number of times we've had to contact support, it feels like charging $300/mo for enhanced support is somewhat extortionate. They are overall pretty timely (usually 1-2 business days), however.

One of the best apps on Shopify! they have great and quick support all the time. Very easy and intuitive to work with, must have for subscriptions.

We changed our subscription model and saw good results in terms of engagement. Fast and responsive support and knowledgeable onboarding team.

Drink Rumble

2021-10-18

Canada

I had a question about the amount of charge retry's a customer would have before their card wouldn't be charged anymore- and after those tries max out if I had to manually retry their purchased order for them. I received my answer right away from great customer service with large detail

Excellent! Very friendly Support Team that solve issues in no time. Definitely a five-star Customer Service!

Very quick and easy to access the support team at Recharge. The staff are always helpful and patient. Thanks Nikola!!

Great onboarding support from our representative. Had hiccups getting the program transferred over but were able to get things figured out with support and program is running well. Cheers.

Kurasu

2021-10-15

Japan

Dora was super helpful and patient in guiding us through the series of irregular situations- the great technical support and lovely conversation she provided gave us so much reassurance and hope in keep building our subscription community!