Reviews for Recharge Subscriptions

DAME.

2022-03-21

United Kingdom

Sheana was incredibly helpful and responded quickly and efficiently to my email. Very happy with the customer support.

Quick and friendly support from the team! We got our issue resolved right away. Thank you so much for the help!

Acabo de empezar a usar esta aplicación y me gusta mucho las posibilidades que me da y como se integra con mi tema de Shopify, con ganas de sacarle mucho partido. Pero si debo destacar algo hasta ahora por encima de todo, es el gran soporte que tienen, amables, rápidos y eficaces.

I am reviewing the customer service experience, not the app. The agent understood my issue and gave me the step by step instructions I needed to solve the issue and also offered to help in case it didn't work. They also said they would pass on my feedback and noted the development team were aware of the issue I described and were working on a solution. Excellent customer service, thank you.

Everyday Oil

2022-03-16

United States

We've had very helpful customer service experiences with recharge support. Response time is quick & so is resolution of issues.

Hydroviv

2022-03-16

United States

Bryan was incredibly helpful as our support agent. ReCharge is a great subscription app. It has allowed us to scale and automate key features.

Recharge has been a crucial part of our e-commerce business from day 1. It's a stellar app that provides all the functions, data, and reports that any merchant needs to set up an enterprise-level subscription program. Recharge's support team is always responsive and helpful so all your bases will be covered. Special thanks to our account exec Nadeem, who helped us pick the right plan that's perfect for us and made our business a lot more efficient.

Got great help when having problems with charges. And it was quick too! Can only recommend their customer service!

Very helpful on the support chat in helping me get the shipping rates to pull correctly for the subscription boxes. Dora was quick and clear on what to do.

Jovana (Support Agent) is excellent! Our issue was resolved within few hours. We are grateful for all of her help and support.

Great customer service, someone was able to assist me within a couple hours and solved all my issues. I'm beyond satisfied with the service and the App itself. Thank you!

I worked with Dora at Recharge to work out some customisations and she helped me get 3 tasks done within the first 24 hours. Super helpful!

Ben in customer support is excellent! He helped us with our issue and was able to have our pending subscriptions processed the same day!

I love this app and company! We have been with them for years. We recently decided to upgrade to a unified Shopify checkout, and the process was AMAZING! Seriously, Joey (if you see this!) I am over-the-moon grateful for all of your help and support along the way. You've been so responsive and thoroughly helpful! I've done a lot of integrations, etc. and I've never felt more confident and safe making a major update. Thank you Recharge (and Joey from support) for everything!

Rachel was extremely helpful! She resolved my inquiry efficiently and was very friendly. Thank you!!

The supports are responsive and they gladly assisted me with some issues I faced and some clarifications. Thumbs up!

Amazing customer service, very efficient. My issue was resolved within an hour. User friendly website, lots of staff can use with next to no training as it is very accessible.

Only app I could find that allows temporary subscriptions. Works very well with lots of customisations. Support is also very good, they fixed it when it wasn't working on our site. Only criticism is temporary subscriptions look permanent on the front-end.

We had to run a bulk update through ReCharge which usually takes several business days. I explained to the team that our issue was a bit time sensitive and we needed the update done on a specific date -- they were very responsive and were able to accomodate my request! Matt and Nevena were in particular very helpful.

This app is very easy to use and install. I like the ease it which it integrates with the Shopify app and I can turn on subscriptions in a snap. The only thing I'm trying to figure out is the notifications piece so that I know when someone pushes back a subscription or not, but I'm sure all I have to do is contact the helpful customer service team. The customer service is AWESOME - super fast and responsive. I highly recommend Recharge even if just for the customer service team that provides support.

Miley really helped with my query regarding one of our customer subscriptions - really appreciate her swift reply, and quick actions for me.

I like this app and it does what I need it to for offering reoccurring subscriptions. All is good on that front. My issue is billing. The billing isn't transparent or fixed, as it should be with a monthly billing cycle. Recharge "holds" the bill as pending, then bills every two or three months. So I'll be charged for a month, then the bill will be marked as pending and I won't be charged the next month, then they release the bill and I'm charged for 2 or 3 months at one time. I have never been able to get a clear explanation on how billing works exactly. I am charged the same amount every month, it is fixed, but when I reach out to customer service they tell me that the billing is variable and that's why I am charged multiple months at once. No one can give me a clear answer as to what I will be charged or WHEN. Even the breakdown in the app only shows the total charges, it isn't itemized so no one knows. This is getting ridiculous. I don't have many subscriptions yet so this will probably be the best time for me to switch over to another app. I feel that 6 months was ample tine for them to figure this out.

Such a bad app, you can't add 2 types of discounts, you can't set dates and times, you can't see orders on colander. This app doesn't fit to any merchant with subscription model that in the end a delivery person comes with the delivery to the customer

Worst customer support and it's like their job is to make people want to stop using ReCharge. Jon B said he would help and that he cared about my issue but he did nothing to resolve it. It's been 3 days. I'm paying thousands of dollars a year to ReCharge and no one from their team is helping. Customers update their credit cards but ReCharge doesn't update it on their end to use the new credit card. Disappointed. I hope you tell Jon B to improve his customer service

I discovered an issue in our recharge system and could not figure out the solution. I contacted recharge via their live chat and received an incredible fast and effective help from Juan C. He solved the issue for me and made sure he helped me in an efficient and friendly way! Amazing support, thank you!