Reviews for Recharge Subscriptions

Not only is this app extremely helpful and quite intuitive to use, the support staff at ReCharge is amazing and they are always so timely and professional and helpful! They take the time to go into detail and correct things, and educate their clients! Beyond pleased with your customer service. The only thing I could use more of, is detailed reports and the ability to pull specific information in a more specialized manner. (As in selecting what fields I would like to pull).

I was having troubles with the Recharge app, I am not a developer so I was not sure how to fix my problem. I reached out to the Recharge customer service, and I seriously had the BEST experience I've ever had with any customer service rep. Matt is amazing, he went above and beyond to answer all of my questions, and tried to help me as much as he possibly could. He always responded very timely and made sure I was well prepared to discuss what I needed to do with our developers in order to get what we need, since it was our website that needed adjusting, not the recharge app. Thank you Matt A for your amazing customer service!

This review is for Meredith, as I really appreciated her going above and beyond and taking care of an issue I had with my product variants. She didn't just tell me where to go to fix something, she took the time to fix it for me, which was very helpful as we're going through a sale and are super busy at the moment. Thanks Meredith!

Their customer support is very quick to reply and help with any issues. We have not had any problems using Recharge for our subscription products.

Meredith was a huge help in resolving a Shopify/ReCharge disconnect in my store. She was fast and the solution was perfect, made my customer extra happy!

I had multiple customer's who were having issues changing the date of their subscription orders. Sarah was very helpful with resolving my problem!

ReCharge support has been very helpful in terms of resolving our issues. We switched. We had some difficulty with shipping rules initially but they helped resolve everything. The customer portal that the customer will see to manage their subscription is great looking.

SPEEDY ASSISTANCE INTO RESOLVING AN ISSUE. I SHOULD HAVE CONTACTED THEM EARLIER, NOTHING BAD TO SAY. GREAT SERVICE

Great App and customer service! Highly recommend. Customer service is always willing to help with every request we are having - more like an extended team of us! :)

I've been a Recharge customer for over 2 years and always felt that their CS team is great. Fast response and whenever I have a request, they finish it less than 3days average. I am a happy customer indeed.

Very simply, ReCharge just works. It's easy to configure and integrate, so it enables you to focus on running the subscription side of your business rather than programming a subscription solution.

Had a great experience with Jenalyn -- Recharge support is top notch! Whenever I have an issue responses are prompt and helpful.

We migrated from our legacy system to Shopify and integrated ReCharge to support our automatic reorder subscription customers. The Recharge onboarding team was wonderful and made the transition as turn key as we could expect. Andrew H. our launch engineering manager, helped us transfer/import all our customer information, which we certainly would not have been able to do smoothly without his help. Gordon C was our growth account manager for the first 60 days and helped answer all our questions, provided helpful articles to train us for our unique business needs, and set up zoom meetings to check in with us and provide real-time support. Highly recommend using Recharge! They have a wonderful on-boarding team.

It is user friendly and integrates seamlessly with Shopify. Great user interface. Customer support is top notch. You will get a response in less than 1/2 hour. Rachel was super helpful with my question on how to move out the capture date of a customer's monthly charge.

Extremely unhelpful support. We have payment issues because of API expiration on ReCharge's end during BFCM. Sounds urgent? Haven't heard from them until now, and supports keep out of office. It's simply reconnecting the API, but it seems they are not really concerned about this systems instability and merchant loss from it.

I have had a few issues with navigating our subscriptions account but every time I raise a query recharge employees have been very helpful and concise in their answers. Most recently Miguel was fantastic with his example videos and helping me solve an issue. Thank you!

Great working app with increasing feature repertoire. Very responsive and competent support as well! Would highly recommend.

Amazing service! It's a great app. I love their helpful guides and I'm sure I'll be using this app for years to come.

Breanna W. and Nevana were very helpful when doing our bulk pricing update. It would be nice if this app had the capability to do an easy bulk update on pricing (as in a check mark for current subscribers and one for new subscribers) so when you adjust a price you have the option to change it for both new and current subscribers. However, the customer service we received from Breanna and Nevana was great. Thank you.

Great service. The app is what it is - brilliant in many ways, clunky in others, but I love the constant work being put into improving it.

Shayaan was really helpful when I changed my sub box to add a variant. Her replies were quick and solved the issues as I worked through the changes to my service. I HIGHLY recommend the Recharge app. Functionality and support are awesome.

We love Recharge for running our bakery subscription platform. We've reached out to the support team a number of times and have always received timely, helpful, and courteous replies.

Despite the app not being a perfect fit for our flows (it doesn't play nicely with all ERPs), Bryan took the time to walk me through some scenarios and provided me with the in-depth technical information needed for us to make our next steps. Really excellent support!

Recharge customer service has been consistently good! Only reason for 4 stars instead of 5 is that ReCharge doesn't have access to the Bulk Discount logic that we wrote as a Shopify Script. We setup a rule, "Buy 3 - 4 items, save 10%, buy 5+ items, save 15%." The initial order is priced correctly, but subsequent subscription orders do not have the bulk discount, so we have to manually correct these. It's a bit of a pain. I believe this is caused by a limitation imposed on ReCharge by Shopify not giving API access to Shopify Scripts. (?) ReCharge recommended that we use their new Checkout / Cart, but that currently only supports Shopify Payments, and we're on Braintree. So we're basically at a Catch-22. But in general, ReCharge does an excellent job for us and our customers.

The support I received from Joey when I was having access problems was fantastic. He was so prompt and offered a number of helpful solutions to get me quickly back up and running (and on a holiday on top of it!) Big thanks to Joey and the entire support team!