Reviews for Recharge Subscriptions

Overall we are very pleased with Recharge. It does require some knowledge to be able to navigate the app. Their support has been great whenever we needed help!

Milos was incredibly helpful and solved my problem very quickly! Thanks for great customer service..

I was helped by Sheana R in customer service and she was outstanding! She understood exactly what I needed and she implemented the changes right away. This was vital to my store and I'm very thankful for her fast and friendly help.

I really appreciate Vuk's assistance in answering questions about my subscription. He was super helpful and I'm very happy with his service.

Innopure

2022-04-14

United Kingdom

Great addition to our store and gives us everything we need to manage subscriptions. Support is also fantastic

Recharge has been a great addition to my business and their customer support team has been very helpful in getting me started, especially Juan C. Thank you and I highly recommend this service.

Great app, great customer service. Very efficient at responding and has been a great addition for our website.

This app has been a game-changer for us. It's streamlined the subscription process and is managing it smoothly. Our customers love it and we've seen a huge uptick in our subscription orders. The support is second to none. Timely and clear responses. Feels like the recharge team is part of our team.

We have been using this app for several years on 5 websites after trying others, and none can compare. For several years we were not aware of just how powerful it could be. We worked with Kaitlin to get a better understanding and are now focusing on stronger retention strategies. I highly recommend this application. This is a company that strives to be the best and they demonstrate that with great support and knowledgeable staff.

Appreciate the quick response to our rogue widget! Juan C. was very helpful and was able to identify and resolve the issues with our code in a timely manner.

They have a great support team that always provides good technical support, sales are going better than before using the app.

Go Nutrients

2022-04-12

United States

I love this app. It has help increase my sales through subscriptions by 20%. And we haven't fully utilized it yet. I highly recommend.

Go Fast Don't Die

2022-04-11

United States

This app has been great for our coffee subscription. It’s nice to have customers be able to update or change their subscription on their own.

Terrible app. Despite setting up the tax settings to the staff's specification, for 30% of our customers, the app double charges taxes. Understandably, we get a ton of angry customers and chargebacks because of this. I opened a ticket 8 days ago for this. Since then, my ticket has bounced around to multiple agents, and I've received useless suggestions like 'disable the taxes' or 'regenerate the charges'. We've been using recharge for 4 of our stores, and we're now going through the painful process of migrating to someone else. So far, skio seems like a good option. If you're a medium sized company looking for a subscription app, I suggest you stay away from these guys and pay for a proper solution - even outside of this tax issue, the app is full of glitches.

We've been using Recharge for a few months now and it's been great with securing these repeat purchases. Tech support is amazing and always very helpful. Would 100% recommend it!

We had a problem with some product variants and emailed the support at Recharge. Meredith took over and after some explanations of what the problem was from our site... she just solved it, in under an hour. It takes days for other apps' developers to respond to support requests, but we know that when you use Recharge for your subscriptions, not only does everything work automatically but their support is top-notch! Thanks Meredith!

The support was awesome and quick! Needed some help with Recharge and Shopify integration and I was given a clear instruction and assistance.

ReCharge Support is quick to respond, offer solutions and helpful with bulk changes when needed. Its great to have a business that helps us succeed.

I had a really good experience with this app. Support is always extremely responsive and helpful. Like it a lot more than what else is available.

There are a few Apps on the market that provide subscription options for customers that you can plug into your website. Recharge is the only one I have found that allows my customer to decide when they want their subscription to renew rather than them being forced into a date that does not work for them , which provides great customer retention for me and service to my customers.

I love the customer service or support team 5 stars. They help me a lot to resolve my questions. I'm giving 4 star right now because I would like to have more filter options to customize my data.

I began using Recharge when I migrated over from WooCommerce to Shopify. Recharge customer service has been nothing short of amazing, replying so quickly no matter the day. Seriously, their customer service is unmatched. Highly recommend recharge from those who are beginners to using Shopify plugins, all the way through experts!

SIRPLUS

2022-04-06

Germany

Good, friendly and fast customer service! I wished for more compatibility of RECHARGE with other apps but with the Shopify checkout + RECHARGE that wouldn't be a problem.

Matt A. was very prompt and knowledgeable in helping me with an export. A recent update eliminated customer information from appearing on all of the line items for my export. I was in a tight time crunch to get this resolved so that I could notify ~ 1K customers impacted. Matt took the time to understand my issue, hopped on a Zoom call with me, quickly changed a setting for my account and forwarded me the working list. I honestly do not know how I would've resolved this without Matt's guidance and understanding. He's a gem and a life-saver at Shopify. I don't usually reach out to Support, however, if I were to do so again, I'd hope to get Matt. Kudos' to him and whomever the hiring manager was.

Jaden specifically has made the experience from transferring Recharge to Shopify checkout an absolute breeze. Jaden was extremely communicative, technically skilled and patient. I feel so lucky to have been assigned Jaden at time of transfer. I seriously couldn't ask for better support.