Reviews for Recharge Subscriptions

Great support from AJ M. The app works perfectly and our customers are happy with it. Thank you recharge

The quality of the product is amazing, the specialize on doing what they do, which is building an feature rich subscription service. Highly recommended.

I had a good experience with Sarah S explaining the details on one particular refund case between our business and customer. All in all the app is pretty good.

Just getting started with Recharge, but great so far, and support was very patient and helpful in answering a number of detailed questions based on our use case.

Kiki L answered my question quickly and her customer service was 5-Star. Your app is easy to use but I find your Help/Support Center difficult to locate answers in. Your team is great and I usually reach out to them by message directly because I go around in circles trying to get an answer through the Help screen. I have to say, though, the recent update is good as it provides more detailed analytical info.

HEATONIST

2022-01-11

United States

Recharge has been rolling out so many new features and their support is always top notch! Not only is their team helpful and quick to respond, they're just such nice people. :)

I signed up for this product when we had just a small handful of subscription customers. Now, 95% of our sales are subscriptions (thousands of subscriptions per year). As it is, my monthly bill from ReCharge is higher than Shopify, Shipstation, Quickbooks, Mailchimp, and all other Shopify apps **COMBINED**. This is, by far, the biggest money pit in our business operations. While the analytics have improved slightly since we first signed up, I am still having to manually assemble data to even understand what the app is doing. Combine that with it crashing this week... Ugh. I understand that ReCharge as a company is primarily focused on large enterprise accounts and that this Shopify app is a fairly new entry for them. However, there are significantly better choices on the Shopify App Store for subscriptions at a FRACTION of the cost. (ReCharge collects a flat fee PLUS a percentage of all dollars that flow through their system, including shipping! It gets expensive fast!) However, the actual people who work there are a delight. The support team is great and responsive and are always interested in keeping things up and running -- kudos to them! They're the real heroes here: they get all the stars in this review.

Great app and excellent and expedient customer support when needed. Thank you for the great product and support team.

We have been successfully using this app for almost a year already. Very happy with the results. Along the way there have been some errors regarding the compatibility of other apps we also use on Shopify, however, Recharge has answered extremely fast and has solved the problem very efficiently and with great professionalism.

GunSkins

2022-01-10

United States

The Recharge team has proven very useful when running through the features and implementation of the app on our website. Support gets back to us quickly and so far everything has been working without problems. Very satisfied.

I have been using Recharge for four years and absolutely love it! Their support team is great as well.

I use Recharge Subscriptions to automate the charges for monthly and annual subscriptions. It has been an excellent app. The developer provided me with the help I needed to set up my subscriptions. There have been only a couple of minor hiccups, but the customer service representatives addressed them quickly and were very courteous.

I wish I could get fixes to dev issues. I still have to request from CS to get orders manually processed, I used to have permission but it changed somehow and now I don't. I asked to get permission and was not able to because it is under an email my team doesn't have access to. ReCharge could not edit permission for me.

Great customer service - Bryan Nguyen and Vincent have been super helpful and responsive; vital for our ecommerce biz!

App is amazing. The one support situation we needed help with was handled so fast with awesome communication. We are big fans. Thank you!!!!

BloomThis

2022-01-05

Malaysia

Nena a ReCharge Support Agent helped me to attain the Certificate of Residence (Statement of Information) promptly. Thank you.

This is the best solution we've found for handling subscriptions on the Shopify service, given that they aren't supported natively. There is a bit of setup required but the support staff are very helpful in getting you up and running.

Excellent app and fantastic support. After looking at many different options I am glad I found Recharge Subscriptions

Bryan was absolutely amazing as a customer service agent! I had a trouble setting up a workflow for a client and it was so hard to figure out where I had gone wrong. Bryan went above and beyond to help me resolve the issue(s) we were having and get it working immediately for our customers.

I had a glitch with Subscription Details pop up. My design didn't show up as intended. The pop up appeared but would be very difficult to read. I couldn't find why my design wasn't showing up and I couldn't find a way to remove the pop up completely. I emailed on 23rd of December and within an hour the issue was resolved. I honestly didn't think I'd get a response till after Christmas. But I am grateful to have had this little annoying design flaw fixed quickly. Big thank you to Hector!

Quick customer service. My issues got resolved in a minute. very handy app. I will recommend it to others

Superb app with excellent support. We are lucky enough to have great customers who love our product, and this subscription app is core to our success.

BIOEFFECT

2021-12-22

Germany

Thanks a lot to Dora. She supported me really well with my technical issue. It was solved quickly and easily and she gave me further tips.

Great app, great support. UI/UX could be better for both customers and admin. Will continue to use and recommend.

Received excellent service from Tigist when experienced an issue with a customers account. She responded promptly.