Reviews for Recharge Subscriptions

Works great. Nick from eShop Genius helped us with some minor customizations as well. Would recommend!

We had a bunch of subscriptions that needed to have their subscription product updated due to an accidental deletion of the original product. I reached out to ReCharge support and they responded SAME day. Even more impressive is that this experience is pretty much the norm with ReCharge -- they've ALWAYS been hyper responsive and their responses are always detailed and specific, leading directly to a solution. Wonderful support. :-)

Great platform. We migrated from a different platform and this one is much better. It has all the features we are wanting and they are always making improvements with each update.

After a somewhat confusing set of starts and stops with different reps, Dora was extremely helpful in pulling together my support history and helping me get to a quick resolution. We had a very complicated subscription program and Recharge was always willing to help us think (and execute) outside of the box to accomplish our brand objectives.

We've used this app for two weeks now and it's been able to accommodate the transfer from two different platforms one of which was a similar platform and the other completely different. Customer service will help walk you through everything and quickly! I was surprised at how fast any problems we ran into were resolved either with instruction on how to fix it or with their team fixing it for us when things became a little more technical. The only downside is the fact that the app isn't compatible with any volume discount apps, but they do offer some alternatives.

The issue was resolved promptly, and we were able to get back to the customer to straighten their account. Thank you very much, Juan!

We've been using Recharge Subscriptions for almost two years now and super happy with the service so far. They constantly make improvements to their user interface and keep adding new and useful features which is why I feel comfortable using and sticking with Recharge over any other subscription payments app. Shout out to Gordon and Selwyn for going out of their way to make sure we are getting the best out of Recharge's offerings and for linking us up with one of their partner agencies. We're super excited for what's to come! - Team Farmbox Co.

Malcolm was an extremely helpful customer service agent who resolved our issues in an efficient and effective manner.

Better than I expected, including customer service. The app provides a lot of possibilities for how to reduce the churn rate and have happy customers.

Juan was incredibly helpful and went out of his way to help me trouble shoot a few issues I was having. Really appreciate his support and time.

Customer service is great! I think CX is what seperates good companies from great companies. Recharge is a great company!

After trying Bold and a few others, this far this is the best subscription app I've used. And great support from the team as well.

Benjamin responded to help email within minutes telling me my problem was solved as well as how he solved it! By far best customer support I've experienced in a while!

Reached out to ReCharge to assist with a portal login issue. Miley was very quick to assist & resolved it without any stress. Much appreciated.

Great app and fantastic developer support from Nick at eShop Genius fixing an issue with our widget!

AspenClean

2022-05-31

Canada

Great experience with Recharge support team. Prompt assistance. Understood the issue and answered my concerns . Thank you

Wonderful app to handle subscriptions on Shopify. The support is also very good and experienced. All in all, good app

AWFUL CUSTOMER SERVICE I recently migrated over to a new website and needed to migrate my Recharge customers over to the new website, and after nearly 2 weeks I am STILL WAITING for my customers to be migrated over by Recharge and now at risk of loosing business as a result. AVOID THIS APP

We are quite happy with how recharge enables us to provide subscriptions to our customers. It also integrates well with the other apps we use on the product page

Christian was awesome - he was super fast, fixed my problem entirely, and provided really exceptional and personal service.

I reached out to support for help and received help immediately. The support team addressed my issue right away. I'm extremely satisfied with the app, how it helped my business as well as the support when I've needed it.

Excellent subscription/recurring payments app. A massive improvement over previous versions, and other apps. And a special thanks to Dora, who helped us with our international store.

ReCharge has made it easy for us to offer subscription shipping to our customers. The only features I'd like to see in upcoming releases are: - Full multi-currency support (in the works) - WYSIWYG editor to updating email notification templates - A more intuitive way to offer free shipping for subscribers only

Fantastic app and amazing service from the ReCharge launch and support teams. A game-changer for customer subscriptions.

We have been using ReCharge for a few years now and we've been very satisfied. The app is user friendly and great customer service!