Reviews for Recharge Subscriptions

I used this app to start my subscription business model. It works great. But the best point is the customer service. Katrina and Jaden are the best, no matter how many times you need their help, they will be there as soon as they can solving your doubts!! Really happy finding this application!

I had a great experience and the service was outstanding. Issues resolved! Adam B was very helpful and provided details so we could understand and correct our issues.

Best app for recurring subscriptions. The user interface is great and the staff is always available to help

I had a very good and effective customer service experience. Really supportive and fast. Problem was solved

I love how this app truly acts like an automated subscription! Our team does not have to manually enter in orders anymore! If I have a question about an updated feature, I can easily e-mail tech support and they fix the problem for me . . . quickly! Erica was great at assisting us!

I recently installed this app and had a bit of an issue which Dora (via customer support) helped me sort out very patiently and without any complaints. I will definitely refer people to this app.

SUPER RESPONSIVE CUSTOMER SERVICE! I am very impressed with them. I wish other companies followed their lead.

We use recharge for our quarterly wine club membership. We rarely ever have a hiccup with the app, as it is straight forward and easy to use. If issues ever arise, the team at Recharge are always prompt in helping us resolve the issue, in a timely, helpful and supportive way. Bloody love their work! Thank you - especially to Milica - What a legend.

We have been using ReCharge for almost 2 years - it works very reliably and support is amazing - highly recommendable!

Gordon C was incredibly helpful in making sure we are set up for success. Our migration was implemented with ease thanks to Iopa and his team - very pleased with the interface and platform!

Great app, great customer service. Took me about 1 hour in total to setup everything, add products, and then test. Got into some trouble but customer service (Milutin) helped me right away and solved the issue.

Great app, works like a charm. Does exactly what we needed it to do, plus the customer support team has been really, really helpful in onboarding us, answering any of our questions, and working through issues.

KORA Organics

2022-02-06

United States

We moved over to Recharge from a different subscription solution. Overall, good experience from the Sales team to launch. Vinse R., our Launch Engineer, was extremely helpful and upbeat throughout the entire process--and answered ALL our questions (no detail was too small). Due to many time zones involved with our project, he graciously was available at various hours, and ensured we were ready to launch on time.

The recharge support team was really helpful thoroughtout the process of migration, especially the migration support team.

We are in the process of installing Recharge in the backend of our Shopify theme. Maryam was extremely helpful in answering our questions and providing links for instructional navigation integration. Maryam definitely deserves a 5-Star+ for Customer Service. All the best. Paul

Bryan was super helpful and went above and beyond to respond to my question. Appreciate his help and patience with me!

I was so pleased with the support assistance Sarah S. provided. She responded quickly, resolved the issue on the backend, and also shared steps for future troubleshooting. A superlative customer support experience - thank you!

This app is continuously making improvements with the platform and as such the tech support team is able and eager to help. UPDATE: We greatly appreciate the help from Vinse across multiple brands which we have. Without him we would still be spinning our wheels!

We have been using Recharge for over 2 years now. First of all and sadly, I guess this is still one of the better options out there. However, this app comes with some major UX issues which makes managing an subscription on the storefront such a pain for your customers. I reported this issues several times to the customer support but they don't seem to care: Issue #1: Editing subscriptions. If you sell multiple products like we do, your customers will create an subscription order consisting of several products. So far so good. Recharge will create an order in Shopify. However, here comes the tricky part. If a customer wants to edit his existing subscription, he has to edit EACH one of the products separately. Meaning, when a customer ordered 10 products he and wants to change next charge date, frequency or even cancel he will have to do that 10 times! Just think about it. They placed ONE order initially when they started their subscription (meaning they got all products delivered at the same time) but have to edit each product separately from then on. Makes no sense. We get complaints about this almost every day! You as a store owner can bulk edit all products but why can't the customer?! This is such a UX disaster. Please, Recharge. Make bulk editing possible on the storefront! 2/ Sold out products. If you have products that are out of stock occasionally, the real mess begins! This will basically freeze the complete subscription of the customer until the customers either deletes the product from their subscription OR the product is back in stock. The customer can basically do nothing with his subscription when there is an out of stock product. Usually, there is an option to skip deliveries for the customer. Sounds like the perfect option in this case, right? Nah. Customer can't do that when a product is out of stock because pretty much all functions are dead at that point. They can't even add new products to their subscription because one out of stock product. They will only get a default error message without even telling them what the issue is. And the best part: Even when they remove the out of stock product from their subscription the error message will still pop-up until Recharge retries the charge! You can set up how often Recharge should retry the charge in the settings. However, it is limited to 8 retries and then the subscription shuts down completely. This is why I have set up a retry every 4 days so that the subscription doesn't shut down after 8 days already. So even though the customer has already removed the out of stock product and solved the issue by himself he will still see the error message for 4 days (or whatever you have set up) and will have to wait until the retry. What happens in those cases? They will contact our customer support that our UX sucks and that they want to cancel everything. Why can't recharge retry at least everytime a subscription has been edited? This is an EASY trigger! Customers removes product (trigger), recharge retries, order goes through. Problem solved. I really hope Recharge is going to read this review and will do something about it. I know at least 10 store owners that have the exact same issues that I have. I really wish Recharge will be the app that it could be! Those issues would be real easy to solve but would have such a big positive impact on UX.

First of, the app is a great app, the service that the app provides is awesome. However, you have to pay 300＄/ month if you want to customize the theme. If you want to change colors, that is easy in their CSS builder. But it stops there... When reading out there live chat is really lousy with slow answers, answers that clearly states that the one on the other side of the chat haven't read what you just wrote. And this persons tip for me was to reach out to one of there partners... Costs from 1000＄... Also, translation is a beast. Manually translation over 100 sentences.

Excellent customer service from Sarah to an existing customer - resolved an email ticket within an hour

Elijah P. was extremely helpful and ensured the integration ran smoothly. We're very impressed with the level of support and customer service so far.

Always receive helpful support and knowledge from the team. Christian was extremely fast and provided the exact answer I was searching for. 100% satisfied! Thank you again!

Found out that Recharge has SMS integration to them. So I tried and it's working pretty well despite the minor hitch on setting up, which Jovanah, their customer service representative, helped me with, and in no time I was able to get things going! Great service! Kudos!

5 star for CX. Had a few questions around analytics and reporting discrepancies, and Alex M was very was and very efficient with his support.