Reviews for Recharge Subscriptions

Recharge is great! And the support team is also wonderfully responsive, shout out to Erica! The only thing that could make it better is if all the apps and Shopify could all communicate well, we had to make a few tweaks/workarounds to get local delivery working with subscriptions. Overall, really great product.

I received clear helpful and prompt assistance from Gordon from the Recharge team. I was really impressed and grateful. Finding this tool really useful overall, and love the functionality of the portal.

great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Eduardo M. solved our integration issue quickly. His attention to detail and quick response was the best experience we've had with ReCharge support in over 3 years. Hope we get more service like he provides.

Earth Fed Muscle

2022-07-05

United States

Usually can’t stand dealing with customer support teams on Shopify apps, but Recharge is the exception. Anytime I need to reach out about something, they reply quickly and with a helpful answer specific to my issue.

Customer support is great! I've heard directly from customers that they love the convenience and flexibility of subscriptions.

Juan C was extremely helpful with my support request, he went above and beyond to assist me and kept me informed of his progress.

Recharge is not only a great tool for my Shopify store, but the support staff goes above and beyond to help. I have needed assistance on multiple occasions and they always have someone knowledgeable and friendly to help day or night.

The support team went above and beyond to help me fix my problem. App does exactly what it's supposed to

Matt was a great help to us! Very efficient, professional, and kind. Happy to have him apart of your team! Thank you again!

They always proivde great customer service! Speedy and easy to understand. Thank you for your help .

I often hesitate to contact any helpdesk support as I fear I won't receive a quick response, and keep trying to troubleshoot myself to find a solution, but Hector and his team were super quick to respond and fix a number of issues I had with the subscription service, which is reassuring when the app is there to dealing with my customers and their payments. Thanks team!

Recharge we easy to setup and manage! Does what it says it does managing and displaying my subscriptions, and is easy to setup.

EmieJames

2022-06-22

United States

An Amazing App for subscriptions. Integrates perfect with Shopify and provides great customer service.

You can customize the app widget perfectly and Nick from eShop genius soft it in an excellent way for free. Highly recommend it.

I would like to review my support worker - Matt A. He did an awesome job getting back to me immediately so I could fix my problem right away and not have a back and forth for days. He also went above and beyond and took the time to make some videos and gifs so I could see what he was talking about and understand it visually. It really helped me understand how to fix my error and learn in the process. Matt is awesome!

The Recharge team did an outstanding job helping me migrate from my old subscription platform to this one. Customers are better able to manage their own subscriptions which means fewer emails for me! The ability for customers to add one-time items has also helped increase sales!

We used this app to charge customers for recurring coffee subscriptions. I had an issue manually adding a customer to link to our store for a recurring purchase, and Nena replied very quickly and was very helpful and professional. Her technical support advice weas easy to follow, and now my customer is linked to the portal. Thank you Nena!

Love that Recharge has a per transaction model rather than a fixed monthly fee. As a new business owner that is still doing business development, it's helpful to keep cost low. Recharge customer service was quick in resolving my billing questions and transferring me to their new Advantage plan.

As a new admin to the customer side of things, the Recharge Customer Support team has been super helpful with troubleshooting our customer's technical issues, and that helps my team tremendously. Thanks so much for all you do to keep things moving for us!

Although there are still functions that we'd love to see, the capabilities have been further enhanced recently so there is quite a lot more that we can achieve now! Customer service is very responsive, helpful and friendly too.

Benjamin in support was so great to work with and worked through the issue I was having. Thank you for your help!

Great service that has become a big part of our business. It works well and is very easy to setup and use.

Lashify

2022-06-15

United States

I wanted to provide feedback on an individual at Recharge. Dan, a senior support engineer has been assisting myself on behalf of our company for almost 6 months now to ensure our issue was resolved, completed to our satisfaction and in a timely fashion anytime I had to contact him. He was kind, explained all options clearly, was patient and a true delight to work with. Hire more Dan's!

Love the support with this app! The customer service team always responds quickly and is eager to help.