Reviews for Recharge Subscriptions

I regret the day I installed this app. It has been nothing but a pain in my, and my customers arse since the day it began. Customer support take ages to respond, and usually I have to quick fix a problem because I can't live with my business running on half performance, then customer service don't understand why I am having issues. Now the issues are once a week and I have filled out the contact form more times than I can count. Strongly suggest you go elsewhere. Not worth losing the amount of customers I have lost because of these lot. Update: a year later I am still standing by my review. I have just been informed by Recharge that I have been charged for a change in plan which i didn't authorise or choose. I have been told that I can revert to the standard plan but wont get a refund. I get 5-7 word responses from a different person in their 'customer care' team every 24 hours. There is no phone number, there is no result. A bunch of crooks! And once again, I am disappointed in myself for letting them have my business for so long.

Unionville Vineyards

2022-08-11

United States

Excellent, fast customer service. Some data redundancies that can make entry a chore, but overall does exactly what we need.

We're not in love with the ReCharge app. It's a bit non-intuitive and wonky for customers to easily make changes. Seems most can not figure out how to log in to their accounts. I WILL say that we've recently had an issue that we have been dealing with ReCharge Customer Support, and they have been fabulous. Specifically Zachary and Hector. Prompt, efficient, and effective has been their troubleshooting. They're exemplary.

Super Super Helpful getting us set up! We appreciate their great communication and the one on one help.

This app is PERFECT for subscriptions. We have been using in our shop for about 2 years now and runs very smoothly. Their customer support is BEYOND helpful and very responsive!

We use Recharge to offer subscription items to our customers and we are very happy with their system. Even when we have issue, which are rare, the support is quick and effective.

The Guided Launch process made migration easier than I ever would have expected. The support received from John in the Recharge Launch team was fantastic; fast response times, thorough explanations and flexibility to work across our timezones. We're looking forward to our customers experiencing the improved customer portal and overall subscription experience, with the features that Recharge has available.

Very good Help ! Recharge team helped me very quickly to solve my issue. They are super nice and helpful.

Lizush

2022-07-25

United States

The app is very easy to install. The customers interface is comfortable to work with, but not always intuitive. Customer support is great. Vary fast, very efficient and very friendly. Thank you.

Customer service was excellent in helping with my subscription products, in a timely manner. I recommend the Recharge app. for your e-commerce business needs.

Highly recommend this app! The support staff are very helpful and prompt with their responses. They are the best!

Had the best service experience with Juan from ReCharge support. He solved an extremely complicated issue for us within a couple of hours — and it's a testament to the level of service that ReCharge provides.

Great app. Incredible amount of customization options. Everything is convenient and very clear. The support team is always in touch and very active. I recommend. If you need a similar tool - this is a good choice.

Great customer Service from Gabriel. Gave straightforward, easy to read, clear instructions to the issue I was having. Little to no back and forth with a quick response time.

A really good app helps me to build subscriptions, I tried many other apps and finally chose this one, the support team helped me a lot too.

It's a good tool and Adam from the support team was super helpful!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Always have a great experience with their CS answering my questions quickly and thoroughly. They always follow up and ensure I am satisfied with their support. Could not recommend more!

this app has great customer service and customizability. their team went above and beyond to assist us in changing our UX

Gordon has been instrumental in helping us optimize our Recharge integration. Specifically, improving the customer experience with the goal of happier customers! Thank you.

I am so happy we found Recharge Subscriptions App. It's so user friendly, not only for me as the business owner, but more importantly for our customers. The subscription process is seamless and its really easy for customers to edit and change up their monthly subscriptions. Highly recommend!!

American Farm Company

2022-07-14

United States

Big help in sales and analytics. Customer support is actually helpful too! Looking forward to moving forward w/ them for a while!

Customer service is great! Specific shout out to Rachel D. who took signficant time to patiently and efficiently answer several questions that I had. Not just extremely helpful and nice to speak to, but most importantly every question got resolved! Thanks Rachel

Really helpful support from the team - and some nice online documentation and FAQs where I could find answers myself.

I used this app to ask about a payment question, Jenalyn was a huge help as she walked me thru every step and we reconciled my problem, a huge shout out to her. Thank you.

Great app, works seamlessly. Customer Service was quick and very helpful to resolve any issues we've had