Reviews for Recharge Subscriptions

I worked with Dora at Recharge to work out some customisations and she helped me get 3 tasks done within the first 24 hours. Super helpful!

Ben in customer support is excellent! He helped us with our issue and was able to have our pending subscriptions processed the same day!

I love this app and company! We have been with them for years. We recently decided to upgrade to a unified Shopify checkout, and the process was AMAZING! Seriously, Joey (if you see this!) I am over-the-moon grateful for all of your help and support along the way. You've been so responsive and thoroughly helpful! I've done a lot of integrations, etc. and I've never felt more confident and safe making a major update. Thank you Recharge (and Joey from support) for everything!

The supports are responsive and they gladly assisted me with some issues I faced and some clarifications. Thumbs up!

Rachel was extremely helpful! She resolved my inquiry efficiently and was very friendly. Thank you!!

Only app I could find that allows temporary subscriptions. Works very well with lots of customisations. Support is also very good, they fixed it when it wasn't working on our site. Only criticism is temporary subscriptions look permanent on the front-end.

Amazing customer service, very efficient. My issue was resolved within an hour. User friendly website, lots of staff can use with next to no training as it is very accessible.

We had to run a bulk update through ReCharge which usually takes several business days. I explained to the team that our issue was a bit time sensitive and we needed the update done on a specific date -- they were very responsive and were able to accomodate my request! Matt and Nevena were in particular very helpful.

This app is very easy to use and install. I like the ease it which it integrates with the Shopify app and I can turn on subscriptions in a snap. The only thing I'm trying to figure out is the notifications piece so that I know when someone pushes back a subscription or not, but I'm sure all I have to do is contact the helpful customer service team. The customer service is AWESOME - super fast and responsive. I highly recommend Recharge even if just for the customer service team that provides support.

Miley really helped with my query regarding one of our customer subscriptions - really appreciate her swift reply, and quick actions for me.

Such a bad app, you can't add 2 types of discounts, you can't set dates and times, you can't see orders on colander. This app doesn't fit to any merchant with subscription model that in the end a delivery person comes with the delivery to the customer

I like this app and it does what I need it to for offering reoccurring subscriptions. All is good on that front. My issue is billing. The billing isn't transparent or fixed, as it should be with a monthly billing cycle. Recharge "holds" the bill as pending, then bills every two or three months. So I'll be charged for a month, then the bill will be marked as pending and I won't be charged the next month, then they release the bill and I'm charged for 2 or 3 months at one time. I have never been able to get a clear explanation on how billing works exactly. I am charged the same amount every month, it is fixed, but when I reach out to customer service they tell me that the billing is variable and that's why I am charged multiple months at once. No one can give me a clear answer as to what I will be charged or WHEN. Even the breakdown in the app only shows the total charges, it isn't itemized so no one knows. This is getting ridiculous. I don't have many subscriptions yet so this will probably be the best time for me to switch over to another app. I feel that 6 months was ample tine for them to figure this out.

Worst customer support and it's like their job is to make people want to stop using ReCharge. Jon B said he would help and that he cared about my issue but he did nothing to resolve it. It's been 3 days. I'm paying thousands of dollars a year to ReCharge and no one from their team is helping. Customers update their credit cards but ReCharge doesn't update it on their end to use the new credit card. Disappointed. I hope you tell Jon B to improve his customer service

I discovered an issue in our recharge system and could not figure out the solution. I contacted recharge via their live chat and received an incredible fast and effective help from Juan C. He solved the issue for me and made sure he helped me in an efficient and friendly way! Amazing support, thank you!

The support is really amazing and quick. I was having issues on my subscription products. They debugged and resolved my issue within 2 days. Definitely recommended for merchants.

Resolved my issue and was a very fast response - much appreciated. This saved me a lot of money as a developer quoted high for a simple task.

I appreciate the thoroughness that Recharge support provides! So incredibly helpful when I'm stuck in a situation.

Recharge App is an absolute solution if you need to adopt a recurring service for your customers. I'm pretty sure that Recharge App enables to offer stable and consistent service for both vendors and customers each. Don't hesitate to buy Recharge app. Of course, Recharge App needs to be improved more, but currently it helps enough for recurring service.

Very fast and competent response with screenshots to assist in solving a customer query. Great help and support!

The data structure is a bit weird but it works as promised! Also great CX team thanks for all the help!

Tech support is responsive and helpful. Also why do I have to type in 100 characters? That seems a strange thing to do. lol. Anyways, Chantz was great.

Love this app. Gets the job done and all with great customer service. Easy to navigate and make updates!

Super fast customer service response time - Chris was very helpful and sorted my issue in no time. Now I know how to do it again in future.

Fast and courteous customer service, much appreciated. I reached out with a problem, and was able to correct it with them help of their team.

So far the set up has been relatively easy. I would appreciate more visual instructions for setting things up. Breanna was super helpful and kind in answering my questions.