Reviews for Recharge Subscriptions

This is the absolute worst app I've ever tried, in 15+ years of operating multiple e-commerce stores. The interface is terrible, clunky and horribly unintuitive. Cancelling took 30+ minutes to figure out including having to reach out to a support rep. The rep was helpful. But then cancellation didn't work. Tried cancelling again MULTIPLE TIMES, to no avail. Now the worst part is now the coding is stuck on my product pages, making it impossible for people to purchase. WORST APP OF ALL TIME!!!!!!!! If I could rate negative stars, I would.

Avoid! The app is really buggy, doesn't install correctly out of the box, lots of missing information and missing product data. We took the decision to try a different solution as the support is so poor and interested.

Sizzlefish

2022-12-07

United States

Can't say enough great things about the support provided by Recharge. We were originally using Bold Recurring orders to allow the customer to build their recurring own box of fish at Sizzlefish.com but wanted customers to be able to add-on custom packages and items through their subscription portal. We had contracted an agency to help us build our checkout and modified customer portal but after countless missed deadlines and a complete failure to deliver a working final product, we cut ties with the agency. Luckily Jairus Streight from ReCharge stepped in to help guide our in-house team toward a finished product. Jairus provided every resource we could ask for, assisted with debugging parts of our code, and explained very technical concepts regarding Recharge's APIs and developer docs in a way that our team could understand and act on. When it was time to launch our new subscription checkout and portal + migrate thousands of customers over from Bold, Jairus stayed several hours beyond his normal working hours to ensure the launch went successfully and that any discrepancies were ironed out. Recharge has gone above and beyond for our company to ensure that our needs are met and so far we have found the product to be superior to that of many of their competitors in terms of scalability, functionality, reporting, and user experience.

Conscious Step

2022-12-02

United States

We've just started using the app, but so far we've gotten a ton of support from the Recharge team to get set up. They were so helpful during migration and answered all of our questions so well. Excited to implement all the features it offers!

This app didnt work on our site - i contact support and i had no response for a month. Not good enough when you are paying or a app.

Amazing! I would upgrade so you can get phone support if you are migrating current subscribers from another app.

Industry Beans

2022-11-21

Australia

Recharge has a great back end and very clear logic, which has been easy to match up to our business needs. The help we have received from the Growth and Support teams has been priceless, and enabled us to navigate around roadblocks with innovative solutions.

Fantastic Subscription Service! It has so many features, great CS, smooth interface, and the "Bundles" tool is AWESOME!

This is a great app that gives my customers peace of mind that their product will ship without having to manually order every month.

I recommend Nick from E-shop genius – he always responds swiftly to any communication and completes tasks very quickly. Also, to date he has always been able to complete any website task I have requested. Recommend E-shop genius without hesitation. Matthew

Excellent App to increase ACV. The customer service is also GREAT! Matt made sure to take care of all our concerns. A++

We've been using Recharge for a few years now, and it has made our subscription business sing. Recently, we worked with Nick at E-shop Genius on some modifications to our site, and he was a dream to work with as well. He was responsive, understood our needs, and executed the work quickly. I'm confident we'll get the most out of Recharge moving forward thanks to his help.

Excellent Customer Support by Christian. He checked into the issues for me and assisted me to resolve them without delay. I was having issues with the Subscription Management opt in page not appearing and also I was having issues with customers not being able to easily find how to manage their subscriptions without digging through emails. Christian assisted me to create menu items that would provide customers a direct link to their Recharge Login and Also worked out the kinks and got my Subscription Management via Text page to load properly. This is what I call customer service. He provided immediate solutions and supporting documentation and also noticed that my email was not accurate and thus the reason why I was not getting Chat transcripts which provide me with details and links and graphics for future reference so this all was not a waste of time and everything just disappears and I have nothing. this made my experience incredibly useful and productive instead of putting the entire burden on me when I am already frustrated and just want to give my customers what they want. I am fine with readying articles and doing my due diligence but when someone can assist like Christian and understand where I am stuck and make everything work for me, this is true value and why I would continue to use this ReCharge subscription service and make me feel valued as a customer. Thank you Christian, you are a value to your organization

Great onboarding help! Arlon was amazing! So knowledgeable! Very happy to begin this partnership with Recharge!

The customer support for this app is excellent! Every time I have needed help or had a question they are highly responsive and get the task resolved quickly. The app itself is also very user friendly and works as it should.

TERRIBLE CUSTOMER SERVICE. TAKES OVER 24 HOURS TO RESPOND AND THAN WITH CANNED AND SCRIPTED RESPONSE...NEVER DIRECTLY ANSWERING QUESTIONS....THEY KEEP SAYING "HAVE CUSTOMER RETRY OR CHANGE CREDIT CARD" , THEY KEPT BLAMING SHOPIFY....THIS APP'S INABILITY TO PROCESS SUBSCRIPTIONS IS MIND BLOGGING. LITERALLY THE ONE THING THEY WERE CREATED TO DO, FORGET ALL THE BELLS AND WHISTLES THEY CLAIM.... EXTREMELY DISAPPOINTING. A ZERO STAR IF I COULD.....I AM LOOKING INTO MIGRATING TO SOMETHING ELSE

Very easy to setup the app to work, but due to the way our site was designed, we needed some custom functionality. The customization in the app is quite limited so we needed some assistance - we contacted Recharge support and they directed us to their merchant dev program, where we ended up finding Nick from e-shop Genius. They helped us setup the app to function exactly as we wanted, and all for free! Nick was very responsive to our questions.

Amazing customer service support team and app - they provided fast replies and went over and above to help with our migration from woocommerce to Shopify

This app is great - makes subscriptions easy to manage and their support team is very helpful and responsive. Highly recommend.

TERRIBLE CUSTOMER SERVICE. LOSING SUBSCRIBERS DAILY OVER THIS APP'S INABILITY TO PROCESS SUBSCRIPTIONS. LITERALLY THE ONE THING THEY WERE CREATED TO DO. I've been having issues since over two months, and all their support team says is that they are looking into the issue, they take days to answer emails and never provide a solution. Impossible to communicate over the phone and they don't answer when trying to escalate the issue. EXTREMELY DISSAPOINTED

Great customer support team! I've been impressed with how quickly and proficient everyone is along with the high level support of the senior level staff. Superb!

We needed a way to manage our growing subscription business with our Shopify store and landed on ReCharge. As with all integrations, there are things to learn and watch out for - make sure to sync your products and test any changes(!) - but that is usually just par for the course for IT projects. The team at ReCharge has been very responsive to our requests for technical assistance and also have resources providing input on general strategy and opportunities to improve customer experience, which we don't usually see from other Shopify third-party app providers. We're still learning and customizing our setup, but so far things are looking good!

Lace Laboratory

2022-10-20

Sweden

Easy to get started and simple set up of subscribe and save subscriptions. Great launch support and service.

Support staff was super helpful and informative. Stuck with of dev team from integration to launch. We hope to see this level communication continued as we progress.

Free Soul

2022-10-12

United Kingdom

Have worked with recharge for about 3 years now and have recently started with Gordon, our account manager - he's brought fantastic expertise & support to the business. Really great app & team!